Clubspeed

4.9 (20)
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The world's leading venue management software for FECs

About Clubspeed

Clubspeed is a venue management software designed to help family entertainment centers, escape rooms, golf simulators, and water and trampoline parks. Clubspeed will help to streamline operations, enhance the guest experience, and grow revenue.

Features of Clubspeed include marketing automation, CRM, loyalty program, reporting dashboard, customer asset wallet, payroll, SMS text, automated guest billing and more.


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Clubspeed Software - Club Director Dashboard
Clubspeed Software - Club Director Products Screen
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Clubspeed video
Clubspeed Software - Club Director Dashboard
Clubspeed Software - Club Director Products Screen

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Starting Price

US$399.00
month
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Reviews

Overall rating

4.9 /5
(20)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support
4.9/5

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Showing 5 reviews of 20
Justin
Justin
Overall rating
  • Industry: Entertainment
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FEC POS for all your needs

Reviewed on 2021/03/17

Overall, Clubspeed is been a great asset that has allowed us to grow as a company for 8 years now...

Overall, Clubspeed is been a great asset that has allowed us to grow as a company for 8 years now and continues to innovate and bring forward new technologies that aid in cutting labor and making it easier for customers to get exactly what they want.

Pros

The software is a great tool for managing your entire venue including event scheduling. Also a great tool to promote gamification of most FEC models.

Cons

Third party integrations leave a little bit to be desired but they are making strides to get better in this area.

Kin
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Gold Standard in Customer Support

Reviewed on 2023/06/05

On the whole, I think we have a mutually beneficial relationship with Clubspeed that helps us each...

On the whole, I think we have a mutually beneficial relationship with Clubspeed that helps us each succeed. Our feedback and suggestions are taken seriously, and as a result we are able to receive a product which targets our needs as well as containing functionality for areas we may wish to expand our business in the future. After spending 2+ years with the system, I can absolutely see why Clubspeed is the standard of our Karting industry. We are excited to continue to grow and develop this working relationship to reach new heights in the future.

Pros

I think the biggest pro for Clubspeed is the immense support that we are able to receive. While things generally run smoothly, the support that we receive when problems creep in is unrivaled. We are able to reach support on the phone at all of our operational hours, emails are replied to promptly and with lots of detail, and best of all, we are able to schedule frequent Zoom meetings to debrief on new features, bugs, ideas, areas of improvement, and more. This is what sets Clubspeed apart from others I have seen on the market, and indeed many other firms we partner with. The communication and unison towards reaching a common goal are what allows our partnership to succeed.

Cons

The main con for us is also potentially a pro for others, but we feel as though the system's diversity can sometimes become a slight hindrance. The system is capable of so many different functions and facets for different businesses, that it often feels as though certain functions or ideas may not always be fully fleshed out and explored to their maximum. While many other users may appreciate and benefit from functions for F&B integration, we as a Karting user are obviously biased to wish for increased ease of use and efficiency for features directly related to our business.

Blakeley
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Club Speed Review

Reviewed on 2021/08/02

Our overall experience with Club Speed so far has been good. The support team is always readily...

Our overall experience with Club Speed so far has been good. The support team is always readily available to help. And being able to streamline all aspects of the business - from online ticket sales to event management to go kart timing systems - has been very beneficial to our business.

Pros

That we can use Club Speed for our go-kart timing in addition to an overall POS system, rather than using two different software's.

Cons

The process for checking customers in takes a long time. I wish the reporting features were more customizable and could provide more options for reporting purposes.

Mike
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fastimes Review

Reviewed on 2023/04/13

It was a learning curve for sure & we have a couple unique needs with sign in & waivers compared to...

It was a learning curve for sure & we have a couple unique needs with sign in & waivers compared to other places. They have been awesome helping us work through it. The follow-up & support & training on everything is outstanding.

Pros

Great customer service even during the crazy time when something is not working as needed. Very patient crew & will get the answer they don't know. Great follow-up.

Cons

I don't have anything as anything that came up, they were eager to help us find a solution.

Eric
Overall rating
  • Industry: Entertainment
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clubspeed

Reviewed on 2021/07/23

These guys are on the ball!

I don't think think they can be topped by any company in means of of...

These guys are on the ball!

I don't think think they can be topped by any company in means of of support. This team is very responsive to answering questions and addressing any concerns 24/7.

Every team including but not limited to software support, development and onboarding has been has been absolutely amazing. 10 out of 10!

Pros

Clubspeed has made a huge impact on how we run our operations and our customer experience at FastTrax. Starting with the the Self Serve Kiosk, this has been a HUGE for our overall operations. Customers are able to purchase almost anything from the kiosk, which has been taking in over 50% of our income for the entire facility. Its fast and easy to use.

Race schedule goes hand and hand with the self serve kiosk, allowing us keep control of resource availability, all while schedule birthday parties and group events from the Clubspeed event management platform.
Prior to events we're able to quote, invoice, collect payments and get waivers signed.

Web bookings are also available for multi--activity, this will soon be a critical piece for us.

Last but not least, if it doesn't exist it can be built. We have the advantage of having software engineers on our staff who have 100% to Clubspeed's API, allowing virtually anything to be accomplished

Cons

This is actually hard to say and I have to be really critical to even find a couple items. I believe Clubspeed can bridge a couple more gaps between there existing software platforms.

- POS allows for memberships, membership based purchase and renewals. That feature was not yet brought over to the kiosk.
- Web allows for purchases but has very little integration to the waiver system. Person who purchased has to sign waiver on location, though guests can sign online. A simple link for everyone to register might fix this.
- Intercard could be expanded on kiosks
- Event check in not available on self serve kiosk, though its available on the another registration type kiosk.

I must say, Clubspeed listens and adapts, I'm sure we'll see some of these soon!

Showing 5 reviews of 20 Read all reviews

Clubspeed FAQs

Below are some frequently asked questions for Clubspeed.

Clubspeed offers the following pricing plans:

  • Starting from: US$399.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Core - $399 per month Pro - $699 per month Additional Modules - Contact Clubspeed for pricing details.

Clubspeed has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Clubspeed supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Polish, Portuguese, Romanian, Spanish, Swedish, Thai, Vietnamese

Clubspeed supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Clubspeed integrates with the following applications:

HubSpot CMS Hub, HubSpot CRM, HubSpot Marketing Hub, Mailchimp, Twilio

Clubspeed offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Clubspeed.