Lighthouse 360

Patient management platform for dental practices

About Lighthouse 360

Lighthouse 360 is a patient communication management software that helps dental practitioners manage bookings, treatment plans, and payments. The platform enables supervisors to automatically send confirmations and reminders for upcoming appointments and follow-ups.

Administrators can share customizable emails and letters to reactivate dormant patients. Lighthouse 360 offers two-way text messaging feature, enabling medical professionals to communicate with patients in real-time using the Lighthouse portal. It offers an online bill pay feature, which lets accountants collect and process ePayments via practitioners’ websites. Teams can also automatically detect cancellations, manage daily task lists, and receive notifications regarding undelivered emails or messages.

Lighthouse 360 lets businesses send marketing emails to targeted customers and gain insights into reviews posted by patients across various platforms including Facebook and Google. Clients can also eSign digital registration forms and receive message alerts for appointment cancellations in case the dentist is unavailable.


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Lighthouse 360 Software - Lighthouse 360 summary
Lighthouse 360 Software - Lighthouse 360 appointment schedules
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Lighthouse 360 Software - Lighthouse 360 summary
Lighthouse 360 Software - Lighthouse 360 appointment schedules
Lighthouse 360 Software - Lighthouse 360 two-way text messaging

Not sure about Lighthouse 360? Compare with a popular alternative

Lighthouse 360

4,1 (37)
VS.
Highly reviewed

Starting Price

No pricing found
US$7 200,00
year

Pricing Options

Free version
Free trial
Free version
Free trial

Features

17
72

Integrations

3
No integrations found

Ease of Use

4,3 (37)
4,7 (77)

Value for Money

3,7 (37)
4,7 (77)

Customer Service

4,0 (37)
4,8 (77)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,1 /5
(37)
Value for Money
3,7/5
Features
3,9/5
Ease of Use
4,3/5
Customer Support
4,0/5

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Showing 5 reviews of 37
Amy
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best program EVER

Reviewed on 2019/10/11

Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed...

Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed a decrease in no show appointments since the patients would receive last minute reminders of their appointments. Our office had Lighthouse360 for several years and never once had a problem. A little less than a year ago we switched to another program as they offered a little bit of a cheaper price. Biggest mistake we have ever made.

Pros

The program was so easy to use and manage. So many of our patients raved about the text messaging communication and the reminders. We could group patients and send a specific text or e-mail to them. Lighthouse provided a list of patients who were overdue for their routine cleanings and would also send them reminders. It was such a time savor and "patient pleaser".

Cons

Honestly can not even think of one complaint.

Alternatives Considered

Solutionreach

Reasons for Switching to Lighthouse 360

We had Lighthouse360 prior to going to Solutionreach. We never had a complaint about Lighthouse however, Solutionreach offered a cheaper price. Or so we thought. Everything was extra money, it was so hard to navigate and figure things out. Once we signed up (they also make you sign a year contract where Lighthouse does not) we never heard from them again. We had lots of problems and it was impossible to get a hold with a tech. Where we NEVER had any problems with Lighthouse and if we had any questions we could get through right away. Biggest regret was leaving Lighthouse360.
Hannah
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Lighthouse 360 Makes it Easier

Reviewed on 2022/02/23

Overall I really like Lighthouse, I have patients mention all the time how helpful and necessary...

Overall I really like Lighthouse, I have patients mention all the time how helpful and necessary the reminders are. Being able to text with patients has helped take care of many little issues and resolve them quickly.

Pros

I love how easy it was to integrate Lighthouse into our existing software, and how simple and easy it is to use. Being able to send out custom messages through text and alerts for last minute appointment openings have both been lifesavers, and it's very simple to make your own custom emails. Adjusting a patients preference of notifications, and checking to see exactly what reminders they received is very helpful too.

Cons

I feel like the customer service is a little lacking, and there have been odd glitches with Lighthouse not syncing up to my actual schedule, which has led to reminders being sent out to patients who have moved their appointments. I also wish there was a system set up already to easily send out review requests, but I was able to format one myself.

Shanell
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

I want to love it, but I don't

Reviewed on 2022/06/15

Overall it does a good job with patient appointment tracking, recare/recall and confirmation which...

Overall it does a good job with patient appointment tracking, recare/recall and confirmation which has made our lives a bit easy. Customer service is amazing unlike what we experienced with our last software.

Pros

It is a great software for confirmations, and recall. It definitely has helped to improve our patient scheduling.

Cons

The software does not write back into Dentrix the way that we were told it would. The paperless forms do not auto-populate the information into the family file nor does the form generate into the patient's doc center. They are not able to "mask" the number used to confirm as the office number if it is a voIP line, which was also disappointing.

Jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great communication tool

Reviewed on 2021/02/09

Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me...

Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me maybe 10 minutes to clear the day. Lighthouse will even call patients without an email or cell phone!!

Pros

Two-way texting is absolutely a plus! When trying to fill our schedule, we don't even have to pick up the phone!

Cons

Sometimes it doesn't sync in the time frame they say it does. It's supposed to sync every 10 minutes but I've implemented changes that haven't shown up until an hour later before.

Alternatives Considered

Mango, Solutionreach, RevenueWell and Weave

Reasons for Switching to Lighthouse 360

Price and features were the largest selling points for us. Weave was a close second, but our older employees had a really tough time figuring that out during the demo.
Alicia
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Failed to send critical email Blast during the MOST important time--Corona Virus

Reviewed on 2020/03/24

Over all mostly helpful at the time we started, then less effective in preventing cancellations....

Over all mostly helpful at the time we started, then less effective in preventing cancellations. Too many limitations on wording of messages. Templates are too restrictive. The worst failure is when I needed them the most which is when I needed them to help me contact patients about important, life-saving messages about the Corona Virus. So many other email blast services worked for others, LightHouse FAILED big time. There were not even apologetic about it and did not provide responses to my concerns other than a generic we are aware of it and working on it. I has been a week and half and no response.

Pros

Texting capability to individual patients

Cons

mail blast software is too cumbersome and does not have features to cancel an blast when it is not working. Customer service once I reported the problem was dismal, rude and uncaring.

Showing 5 reviews of 37 Read all reviews

Lighthouse 360 FAQs

Below are some frequently asked questions for Lighthouse 360.

Lighthouse 360 offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Lighthouse PMG for pricing details.

Lighthouse 360 has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Lighthouse 360 supports the following languages:

English

Lighthouse 360 supports the following devices:

Android (Mobile), iPhone (Mobile)

Lighthouse 360 integrates with the following applications:

ABELDent, Denticon, Dentisoft Office

Lighthouse 360 offers the following support options:

Email/Help Desk, Phone Support

Related categories

See all software categories found for Lighthouse 360.