---
description: Learn how SparkTG VCC can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SparkTG VCC Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Predictive Dialer Software](/directory/849/predictive-dialer/software) > [SparkTG VCC](/software/2046666/ivr)

# SparkTG VCC

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> SparkTG VCC is a cloud-based contact center solution that provides businesses with tools to improve customer service processes and convert leads on a centralized platform. Supervisors can use the dashboard to generate reports and manage call recordings to boost agents' overall productivity.
> 
> Verdict: Rated **4.7/5** by 42 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of SparkTG VCC

Check your agents' statuses in Real-Time
Understand your call flow in Real-Time to make real-time required changes to handle call flow
Be equipped with all important reports related to call center and agents
Empower agents to personalize the calls with saved details that pop on a call in real-time
Monitor and mentor the agents in live call without agent and customer knowing your live participation
Bulk upload contacts to create automated campaigns

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 42 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Spark TG

## Commercial Context

- **Starting Price**: US$5,00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Pricing is extremely competitive and as apt considering product offering
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: India, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting

## Integrations (9 total)

- 360dialog
- AutomateCRM
- Freshdesk
- Gallabox
- Kapture CX
- LeadSquared
- Truecaller
- Vtiger CRM
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Predictive Dialer Software](https://www.getapp.za.com/directory/849/predictive-dialer/software)

## Related Categories

- [Predictive Dialer Software](https://www.getapp.za.com/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.za.com/directory/107/voip/software)
- [Auto Dialer Software](https://www.getapp.za.com/directory/1067/auto-dialer/software)
- [Telemarketing Software](https://www.getapp.za.com/directory/1069/telemarketing/software)
- [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software)

## Alternatives

1. [Ringover](https://www.getapp.za.com/software/117547/ringover) — 4.7/5 (858 reviews)
2. [Nextiva](https://www.getapp.za.com/software/91289/nextiva) — 4.6/5 (914 reviews)
3. [VoIP.ms](https://www.getapp.za.com/software/2035391/voip-ms) — 4.8/5 (697 reviews)
4. [CallHippo](https://www.getapp.za.com/software/107461/callhippo) — 4.4/5 (675 reviews)
5. [3CX](https://www.getapp.za.com/software/103409/3cx) — 4.4/5 (465 reviews)

## Reviews

### "Finest VCC service\! Go for SparkTG" — 5.0/5

> **Abhishek** | *09 October 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: The overall serviceability of the product and user friendly interface in addition to the on prompt support.
> 
> **Cons**: Have been using it from past 4 months, so there hasn't been anything yet.
> 
> The overall experience with the SparkTG has solely been satisfying. The interface is quite diversified, yet simple. In addition to this, the support team along with the account manager works on their toes from the Day 1 of onboarding\!

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### "SparkTG VCC serves you great\!" — 5.0/5

> **Shikha** | *25 June 2024* | Accounting | Recommendation rating: 10.0/10
> 
> **Pros**: What I most liked about SparkTG VCC (Virtual Contact Center) is its comprehensive and user-friendly approach to streamlining customer interactions and enhancing contact center efficiency
Overall, SparkTG VCC's blend of advanced technology, flexibility, and user-friendly design makes it a powerful tool for enhancing customer service and optimizing contact center operations.
> 
> **Cons**: For teams new to the platform, the initial learning curve can be steep. The comprehensive feature set and customization options might be overwhelming at first, requiring substantial training and adjustment time.
> 
> Overall, SparkTG VCC's blend of advanced technology, flexibility, and user-friendly design makes it a powerful tool for enhancing customer service and optimizing contact center operations.

-----

### "less Manual work" — 4.0/5

> **Sanjay** | *13 June 2023* | Automotive | Recommendation rating: 7.0/10
> 
> **Pros**: Before this our CC team use to enter leads manual.
> 
> **Cons**: Call duplicity already discussed with SparkTg team but
> 
> Associated from last 6 month \& it was ok

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### "Best Service Provider" — 5.0/5

> **Priyanka** | *13 June 2024* | Food Production | Recommendation rating: 10.0/10
> 
> **Pros**: The easiest way to get the call details and information on both missed call and call records
> 
> **Cons**: No comments on the above Question. The service is top notch.

-----

### "Recommended - Wonderful experience" — 5.0/5

> **karuna** | *29 October 2024* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: Excellent co-ordination to fulfill the desired output
> 
> **Cons**: dinot find any, as I was able to get through easily
> 
> Recommended, good support by \[sensitive content hidden\], were able to understand the requirement and helped to discover excellent features for my work

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2046666/ivr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/ivr/> |
| en-AE | <https://www.getapp.ae/software/2046666/ivr> |
| en-AU | <https://www.getapp.com.au/software/2046666/ivr> |
| en-CA | <https://www.getapp.ca/software/2046666/ivr> |
| en-GB | <https://www.getapp.co.uk/software/2046666/ivr> |
| en-IE | <https://www.getapp.ie/software/2046666/ivr> |
| en-NZ | <https://www.getapp.co.nz/software/2046666/ivr> |
| en-SG | <https://www.getapp.sg/software/2046666/ivr> |
| en-ZA | <https://www.getapp.za.com/software/2046666/ivr> |

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