SparkTG VCC
About SparkTG VCC
SparkTG VCC is a cloud-based contact center solution that provides businesses with tools to improve customer service processes and convert leads on a centralized platform. Supervisors can use the dashboard to generate reports and manage call recordings to boost agents' overall productivity.
Key benefits of SparkTG VCC
Check your agents' statuses in Real-Time
Understand your call flow in Real-Time to make real-time required changes to handle call flow
Be equipped with all important reports related to call center and agents
Empower agents to personalize the calls with saved details that pop on a call in real-time
Monitor and mentor the agents in live call without agent and customer knowing your live participation
Bulk upload contacts to create automated campaigns
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple and Quality Call Center
Reviewed on 2022/05/16
Spark TG has awesome customer support. In fact, we enjoyed their dedicated manager to listen to us...
Spark TG has awesome customer support. In fact, we enjoyed their dedicated manager to listen to us and resolve the issues.
Pros
The dashboard provides a 360 degree view of the operations.
Cons
The integration API can be improved further.
Response from Spark TG
Thank you Atanu, we are really glad you like our services, we really look forward to have you back. The solution have evolved more from the time you have used it last with more features. Let me know incase we should connect to discuss
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good service provided
Reviewed on 2024/06/03
Pros
sparktg offers an extensive cloud telephony service suite that has significantly streamlined our communication processes. Their innovative solutions have empowered our team to enhance customer interactions, improve efficiency, and boost productivity.
Cons
cant think of any
Response from Spark TG
Hi Abhishek,
Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form.
Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Build carefully with SparkTg
Reviewed on 2024/10/07
Started with exciting problem solving and got more or less what we needed but eventually post...
Started with exciting problem solving and got more or less what we needed but eventually post agreement signing things were very slow and couple of days response in from business SPOC. Then multiple changes in pricing and agreed offering ruined the experience.
Pros
Product and capabilities. The system is able to handle the complex cases
Cons
Support mechanism and fluctuations in service offerings, cost & product design
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Value for money calling solution.
Reviewed on 2024/12/06
Our company has recently started using SparkTG and the experience has been good. The adoption took...
Our company has recently started using SparkTG and the experience has been good. The adoption took some time but the SparkTG team ensured that we don't face any major issues with product. I had some integration related requirements with our CRM and ticketing tool, which was feasible.
Pros
East to use and cost effective. The team is very supportive and I didn't face any major issues with the product so far.
Cons
The product is good. But the user interface can be a bit better. Also the integration options with other tools are available, but seems to be limited for the time being. No major concerns so far.
Reasons for Switching to SparkTG VCC
Pricing and ease of setup. Major features were required and important for us which are available in stock. Also other products had a credit based system which didn't suit our requirement.- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Stable telephony with good feature and customer support
Reviewed on 2024/10/07
It's a great multi-channel contact center solution. We mainly use it for manual, blended and...
It's a great multi-channel contact center solution. We mainly use it for manual, blended and automated outbound dialing. in terms of stability, It is very good and a feature-rich platform...has great customer support and its account managers and relationship managers are helpful.
Pros
User interface is excellent. The dialer is great, fast, secure, stable, easy to use, efficient, and has excellent features.
Cons
Customisation of reports through user interface is not given here and an improvement is required in the agent and campaign and other management interfaces..
SparkTG VCC FAQs
Below are some frequently asked questions for SparkTG VCC.Q. What type of pricing plans does SparkTG VCC offer?
SparkTG VCC offers the following pricing plans:
- Starting from: US$5.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Pricing is extremely competitive and as apt considering product offering
Q. Who are the typical users of SparkTG VCC?
SparkTG VCC has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SparkTG VCC support?
SparkTG VCC supports the following languages:
English
Q. Does SparkTG VCC support mobile devices?
SparkTG VCC supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SparkTG VCC integrate with?
SparkTG VCC integrates with the following applications:
360dialog, AutomateCRM, Freshdesk, Gallabox, Kapture CX, LeadSquared, Truecaller, Vtiger CRM, Zoho CRM
Q. What level of support does SparkTG VCC offer?
SparkTG VCC offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for SparkTG VCC.
Call Centre Software
