---
description: Learn how SparkTG VCC can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SparkTG VCC Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Predictive Dialer Software](/directory/849/predictive-dialer/software) > [SparkTG VCC](/software/2046666/ivr)

# SparkTG VCC

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> SparkTG VCC is a cloud-based contact center solution that provides businesses with tools to improve customer service processes and convert leads on a centralized platform. Supervisors can use the dashboard to generate reports and manage call recordings to boost agents' overall productivity.
> 
> Verdict: Rated **4.7/5** by 46 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of SparkTG VCC

Check your agents' statuses in Real-Time
Understand your call flow in Real-Time to make real-time required changes to handle call flow
Be equipped with all important reports related to call center and agents
Empower agents to personalize the calls with saved details that pop on a call in real-time
Monitor and mentor the agents in live call without agent and customer knowing your live participation
Bulk upload contacts to create automated campaigns

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 46 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Spark TG

## Commercial Context

- **Starting Price**: US$5,00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Pricing is extremely competitive and as apt considering product offering
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: India, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing

## Integrations (9 total)

- 360Dialog
- AutomateCRM
- Freshdesk
- Gallabox
- Kapture CX
- LeadSquared
- Truecaller
- Vtiger CRM
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Predictive Dialer Software](https://www.getapp.za.com/directory/849/predictive-dialer/software)

## Related Categories

- [Predictive Dialer Software](https://www.getapp.za.com/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.za.com/directory/107/voip/software)
- [Auto Dialer Software](https://www.getapp.za.com/directory/1067/auto-dialer/software)
- [Telemarketing Software](https://www.getapp.za.com/directory/1069/telemarketing/software)
- [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software)

## Alternatives

1. [Ringover](https://www.getapp.za.com/software/117547/ringover) — 4.7/5 (891 reviews)
2. [Convoso](https://www.getapp.za.com/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews)
3. [DialedIn CCaaS](https://www.getapp.za.com/software/104279/callcenternow) — 4.8/5 (335 reviews)
4. [Readymode](https://www.getapp.za.com/software/107701/Readymode) — 4.6/5 (145 reviews)
5. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1789 reviews)

## Reviews

### "great Experience and over all solution for the customer facing teams" — 5.0/5

> **Kavya** | *11 December 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: The voice quality, easy to access the system, seamless API integration
> 
> **Cons**: few customers are complaining that calls are routing as Spam numbers
> 
> Its great experience over all, able to solve the purpose

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### "Reliable product with good support" — 5.0/5

> **Udit** | *11 December 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use and quick onboarding of new users. Essential reports are readily available for viewing and downloading
> 
> **Cons**: Bare bones interface, not very modern. Also the interface is not responsive.

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### "Good platform." — 4.0/5

> **Bhumika** | *09 December 2024* | Consumer Goods | Recommendation rating: 7.0/10
> 
> **Pros**: Option to hear Live calls anonymously
Reports and analytics
> 
> **Cons**: Option to integrate WhatsApp messages for Autoreply 
The phone no. appears as SPAM often which causes drop-offs and people don't pick up calls.
> 
> Good platform. The dashboard can be further simplified, and reports can be enhanced with auto-triggers sent via email at a set frequency.

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### "Innovative technology" — 5.0/5

> **dilip** | *25 October 2024* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: Innovation, best solution via technology
> 
> **Cons**: Smoth connectivity over the internet, best solution online platform
> 
> Best in class exprerience over exophone. I really appriciated tech solutions.

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### "Best Service Provider" — 5.0/5

> **Priyanka** | *13 June 2024* | Food Production | Recommendation rating: 10.0/10
> 
> **Pros**: The easiest way to get the call details and information on both missed call and call records
> 
> **Cons**: No comments on the above Question. The service is top notch.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2046666/ivr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/ivr/> |
| en-AE | <https://www.getapp.ae/software/2046666/ivr> |
| en-AU | <https://www.getapp.com.au/software/2046666/ivr> |
| en-CA | <https://www.getapp.ca/software/2046666/ivr> |
| en-GB | <https://www.getapp.co.uk/software/2046666/ivr> |
| en-IE | <https://www.getapp.ie/software/2046666/ivr> |
| en-NZ | <https://www.getapp.co.nz/software/2046666/ivr> |
| en-SG | <https://www.getapp.sg/software/2046666/ivr> |
| en-ZA | <https://www.getapp.za.com/software/2046666/ivr> |

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