About Really Simple Systems CRM

Really Simple Systems is an easy to use cloud CRM system designed for small and mid-sized organizations. With sales, marketing and service & support built-in, you can work smarter, managing and tracking your sales leads and customers. All your data is in one place, enabling team collaboration, better relationships and increased sales.

Our CRM system is designed to grow with your business. There are 4 price plans; Free, Starter, Professional and Enterprise, offering easy solutions that will work for your business.

Our customer support is totally free of charge and you'll find lots of 'self-service' resources so you can get the most from your CRM.

Really Simple Systems CRM features an integrated email marketing module with campaign management and database segmentation functions. You can run your email marketing direct from the CRM so all your data is in one place.

Key benefits of Really Simple Systems CRM

Really Simple Systems is so easy to use you'll have your team up and running in minutes. If you do need help, we offer free customer support and a wealth of self-service resources. You'll find step-by-step guides, short tutorial videos, in-product help drawers and a programme of live webinars.

Quickly find your contacts and interations
Track your leads and customers
Automate your sales process
Manage your tasks and activities
Create easy team collaboration
Manage your performance with powerful reporting

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Images

Sales Dashboard
Marketing Module Dashboard
Accounts List Page
Task List Page
Opportunities List Page
Contact List Page
Cases List Page
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Really Simple Systems CRM video
Really Simple Systems CRM screenshot: Sales Dashboard Really Simple Systems CRM screenshot: Marketing Module Dashboard Really Simple Systems CRM screenshot: Accounts List Page Really Simple Systems CRM screenshot: Task List Page Really Simple Systems CRM screenshot: Opportunities List Page Really Simple Systems CRM screenshot: Contact List Page Really Simple Systems CRM screenshot: Cases List Page

Features

Total features of Really Simple Systems CRM: 129

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Access Control
  • Applications Management
  • Auto-Responders
  • Automatic Backup
  • Batch Processing
  • Bulk Send
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Case Management
  • Cataloging/Categorization
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Commission Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Custom Development
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • Forecasting
  • Geographic Maps
  • Graphical Data Presentation
  • Help Desk Management
  • Interaction Tracking
  • Interaction Tracking
  • Knowledge Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Segmentation
  • List Management
  • Live Chat
  • Mailing List Management
  • Marketing Automation
  • Microsoft Outlook Integration
  • Mobile Access
  • Multi-Channel Marketing
  • On-Demand Webcasting
  • Opportunity Management
  • Password Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Proposal Generation
  • Proposal Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Login
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Source Tracking
  • Statistical Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • Two-Factor Authentication
  • Unsubscribe Database
  • User Management
  • Video Support
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Widgets
  • XML / RSS

Alternatives

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HarmonyPSA

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Reviews

Overall rating

4,4 /5
(293)
Value for Money
4,5/5
Features
4,1/5
Ease of Use
4,4/5
Customer Support
4,6/5

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Showing 5 reviews of 293
Chris T.
Overall rating
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cost effective CRM for small business

Reviewed on 2018/10/02

We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang...

We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.

Pros

Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP.

They have a responsive team and have constantly improved the CRM over the years.

Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require.

The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes.

The marketing module has been a significant driver for new business, and again is very cost effective.

The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record.

The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required.

Document storage is straightforward with drag & drop functionality.

Cons

Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

Response from Really Simple Systems

Thanks for the review Chris!

FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear.

Regards

George A.
Overall rating
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Its a Really Simple System, it really is!!

Reviewed on 2020/11/20

Great!! I love it! does exactly what i need and I am only using the tip of the iceberg as far as...

Great!! I love it! does exactly what i need and I am only using the tip of the iceberg as far as its far reaching functionality. I couldnt manage my business without it.

Pros

I use this software everyday. I love the customisable customer data fields and search functions, which allow me to record customer information with an immediate snapshot of their current holdings, needs and contacts

Cons

I have no issues with RSS at all, I have only scratched the surface of what the product can do and need to invest some time into more of the automated services, like marketing and email campaigns etc. But with everything it is getting the time to delve into to these powerful tools!!

Mark D.
Overall rating
  • Industry: Management Consulting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I think it is absolute quality and value for money, and easy to use

Reviewed on 2021/03/17

I think they are an impressive team with a great product.. As I said, they got all the core...

I think they are an impressive team with a great product.. As I said, they got all the core elements right to make it a fantastic choice, especially for the SME market..

Pros

Superb CRM for doing the basics really well and giving you a lot of power for your pounds/Dollars. Support is quick and efficient, I have set up, integrated and modified and added data to an account and had it up and running inside 48 hours... How's that for ease of use!!

Cons

having sat here trying to think that one out, I don't have a con... or at least I haven't found one yet!

Mabs A.
Overall rating
  • Industry: Accounting
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

RSS easy to navigate

Reviewed on 2015/11/18

Pros

The software is easy to use and navigate through. I love the fact that it can be tailored to meet your specific needs as this was very important to me and one of the factors that played an important role in me choosing RSS. Functionality is great and there are a lot of extra options that are available that I can switch on and off as and when I require them.

Cons

The customer service/support is slow at times and this becomes very frustrating. I have scheduled in calls in the past and the client service level has been poor where on occasions I have had to chase support for help. In terms of the software it is great that you add extra features but there are some extras which I feel should be included within the standard packages.

Debbie B.
Overall rating
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

RSS support is first class

Reviewed on 2021/03/12

The outstanding feature of RRS is their support team, who offer an absolutely excellent service. ...

The outstanding feature of RRS is their support team, who offer an absolutely excellent service. As a team, we are not particularly tech savvy, so having a support team who you can explain any issues or problems to and who just get on and fix things is such a bonus. No long wait times and things get fixed without any drama. I can't imagine any other provider offering such a great personal service.

Pros

The account pages are a simple set up and really easy to use and easy to customise with information relevant to your individual organisation. No trendy MS type chat boxes, just simple and easy to use records. We have found the customisable fields very useful. Automated email actvity tracking is a good feature, as is the integrated marketing module.

Cons

We were not able to integrate our phone system into the CRM too easily and unable to API AdobeSign into the system.

Showing 5 reviews of 293 Read all reviews

Really Simple Systems CRM FAQs

Below are some frequently asked questions for Really Simple Systems CRM.

Really Simple Systems CRM offers the following pricing plans:

  • Starting from: US$14,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Start for free with 2 Users and 100 Accounts. As your company grows add more Users, Accounts and Advanced features with our Starter, Professional and Enterprise plans.

We do not have any information about Really Simple Systems CRM features

Really Simple Systems CRM has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Really Simple Systems CRM supports the following languages:

English

Really Simple Systems CRM supports the following devices:

Android (Mobile), iPad (Mobile)

Really Simple Systems CRM integrates with the following applications:

ActiveCampaign, Calendly, Campaign Monitor, Constant Contact, Dropbox Business, Facebook, Gmail, Google Docs, Google Drive, Google Sheets, Gravity Forms, KashFlow, Mailchimp, Microsoft Azure, Microsoft Excel, Microsoft Outlook, PandaDoc, QuickBooks Online Advanced, Saasu, Slack, Trello, Twitter, Typeform, Xero, Zapier

Really Simple Systems CRM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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