Clickatell

4.3 (15)
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The Global Leader in Chat Commerce

About Clickatell

Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle.


Key benefits of Clickatell

Chat commerce turns conversations into conversion.

Clickatell gives brands a competitive advantage to create an innovative chat experience.

The next big thing in digital commerce is chat commerce.

Chat is the way people communicate. Chat commerce is the way people do business in chat.

Our Chat Commerce Platform allows consumers to manage their daily lives and transact with businesses in chat.

Chat commerce encompasses the full consumer lifecycle to discover and explore products, ask questions, make transactions, and engage with a brand.

Chat Commerce Platform for everyday conversations, engagement, and transactions.

Future-proof your digital commerce strategy with chat commerce.


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Clickatell Software - Clickatell self-service workflows

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Clickatell

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Starting Price

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US$14.00
month

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Features

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Integrations

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Ease of Use

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Value for Money

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Reviews

Overall rating

4.3 /5
(15)
Value for Money
4.1/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.2/5

Already have Clickatell?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 15
Kobus
Kobus
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and Integrate

Reviewed on 2021/11/17

Pros

It is easy to use and integrate especially for our international customer

Cons

There are no disadvantages to use this platform

Derick
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Whatsapp is now the default communication tool in Africa. Replacing SMS

Reviewed on 2021/10/20

Served my wel. Exceptionally well

Served my wel. Exceptionally well

Pros

Ease of implementing SMS API in my customized software suites

Cons

The SMS API served me well for nearly 17 years now. The SMS price stayed constant at the same price as for 17 years now. However MTC (98% market share) have reduced their local SMS rates drastically to retain some revenue stream from SMS infrastructure as alternative of WHATSAPP replacing Voice and SMS text. However Clickatells WHATSAPP tariffs is 3 times more expensive than Clickatell's standard SMS rates. Making it an inhabitable pricey alternative for dying SMS. Please reconsidder pricing for WHATSAPP in Africa (namibia included) same as South Africa.

Chris
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Feedback

Reviewed on 2021/11/03

Adequate

Adequate

Pros

Autopayments make the work easy. Autofilling make the use not run out of credits.

Cons

Poor UI/UX for payments and management of seeing reports and usage.

Alternatives Considered

SendGrid

Reasons for Switching to Clickatell

We are considering switching to SendGrid.
Erin
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use Platform

Reviewed on 2021/08/30

Pros

Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes

Cons

The portal is great for users who were previously set up, I have to use someone else's login to view our account - for some reason, it is not easy to set up my own

Blair
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product with Fantastic Service

Reviewed on 2021/08/17

Pros

The % up time and speed of SMS. The high quality of support.

Cons

Nothing. There are no real down sides. Its great.

Showing 5 reviews of 15 Read all reviews

Clickatell FAQs

Below are some frequently asked questions for Clickatell.

Clickatell offers the following pricing plans:

  • Free Trial: Available

Discounts on bulk packages. Customized pricing for Enterprise customers.

Clickatell has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

Clickatell supports the following languages:

English

Clickatell supports the following devices:

We do not have any information about what integrations Clickatell has

Clickatell offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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