Clickatell

About Clickatell
Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle.
Key benefits of Clickatell
Chat commerce turns conversations into conversion.
Clickatell gives brands a competitive advantage to create an innovative chat experience.
The next big thing in digital commerce is chat commerce.
Chat is the way people communicate. Chat commerce is the way people do business in chat.
Our Chat Commerce Platform allows consumers to manage their daily lives and transact with businesses in chat.
Chat commerce encompasses the full consumer lifecycle to discover and explore products, ask questions, make transactions, and engage with a brand.
Chat Commerce Platform for everyday conversations, engagement, and transactions.
Future-proof your digital commerce strategy with chat commerce.
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Reviews
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and Integrate
Reviewed on 2021/11/17
Pros
It is easy to use and integrate especially for our international customer
Cons
There are no disadvantages to use this platform
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Whatsapp is now the default communication tool in Africa. Replacing SMS
Reviewed on 2021/10/20
Served my wel. Exceptionally well
Served my wel. Exceptionally well
Pros
Ease of implementing SMS API in my customized software suites
Cons
The SMS API served me well for nearly 17 years now. The SMS price stayed constant at the same price as for 17 years now. However MTC (98% market share) have reduced their local SMS rates drastically to retain some revenue stream from SMS infrastructure as alternative of WHATSAPP replacing Voice and SMS text. However Clickatells WHATSAPP tariffs is 3 times more expensive than Clickatell's standard SMS rates. Making it an inhabitable pricey alternative for dying SMS. Please reconsidder pricing for WHATSAPP in Africa (namibia included) same as South Africa.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Feedback
Reviewed on 2021/11/03
Adequate
Adequate
Pros
Autopayments make the work easy. Autofilling make the use not run out of credits.
Cons
Poor UI/UX for payments and management of seeing reports and usage.
Alternatives Considered
SendGridReasons for Switching to Clickatell
We are considering switching to SendGrid.- Industry: Marketing & Advertising
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use Platform
Reviewed on 2021/08/30
Pros
Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes
Cons
The portal is great for users who were previously set up, I have to use someone else's login to view our account - for some reason, it is not easy to set up my own
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product with Fantastic Service
Reviewed on 2021/08/17
Pros
The % up time and speed of SMS. The high quality of support.
Cons
Nothing. There are no real down sides. Its great.
Clickatell FAQs
Below are some frequently asked questions for Clickatell.Q. What type of pricing plans does Clickatell offer?
Clickatell offers the following pricing plans:
- Free Trial: Available
Discounts on bulk packages. Customized pricing for Enterprise customers.
Q. Who are the typical users of Clickatell?
Clickatell has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Clickatell support?
Clickatell supports the following languages:
English
Q. Does Clickatell support mobile devices?
Clickatell supports the following devices:
Q. What other apps does Clickatell integrate with?
We do not have any information about what integrations Clickatell has
Q. What level of support does Clickatell offer?
Clickatell offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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