About pickpack

Pickpack provides End-to-End SAAS delivery Platform based on AI for managing and optimizing last-mile deliveries and distribution operations.
The End-to-End SaaS platform provides a complete solution for dispatcher, driver, end customer, and has been developed in a way that can provide a solution to high scales and a wide range of customers from different fields, like: a last-mile deliveries ,multi-warehouse, next day, on-demand, rounds, and all of this works in the one platform, that creates a very powerful solution and dramatic reductions in operational costs.

PickPack's Last-Mile Platform has a robust suite of SaaS tools and solution, providing market-leading companies from the Grocery (online), Beverages, Flowers & Gifts, logistic services – distribution, courier services - express city deliveries, logistic (3PL), pharmacy, retail, restaurant, Laundry, consumer goods and services industries with the most efficient way to manage their complex delivery operations.

Pickpack provides Powerful real-time optimization algorithm for delivery routes which increase the efficiency of your orders and ensure orders and drivers are matched accurately. Our algorithm takes into account deliveries with pickups and drops for local delivery services, one pickup and multiple drops for logistic companies and retailers, time windows, vehicle capacities, on demand deliveries, priority stops, traffic, driver speeds, driver shift times, driver breaks, driver service time and more.

Pickpack provides a powerful real-time route optimization algorithm based on AI for deliveries which increase the efficiency of your deliveries and ensures optimal driver and vehicle for every delivery.

Our route optimization features help manage in one platform multiple delivery needs such as same/next day, on-demand, last mile, first mile, distribution, and returns.

The route optimization algorithm takes into account:
Deliveries with pickups and drops for local delivery services.
one pickup and multiple drops for logistic companies and retailers.
Dynamic routing – Real-time adjustments and rerouting.
Consider time windows, capacity, traffic, teams, driver speeds, driver start/end location, driver shift times, driver breaks, service time, and many more.
High scale of deliveries in one optimization.
Plan routes in simulation mode or real-time mode

Real-Time Tracking:
Pickpack platform enables you full visibility to control and monitor your entire delivery/logistics operation in real-time.

Real-time updated timeline and map for driver location and performance.
predictive ETA to assure on-time performance.
advanced real-time dashboard to enable you to track lateness, delivery fails, Not picked up orders, delivered orders, and the drivers’ performance
Proof-of-Delivery with location and time stamp (Signature, photo, ID, and barcode scanning)


Key benefits of pickpack

Easy integration
Easy to use
The End-to-End SaaS platform provides a complete solution for dispatcher, driver, end customer

Streamline operations:
Reduce operational expenses and dispatch costs up to 30% by using: powerful auto dispatch, assigning tasks automatically to the best driver available, route and optimization algorithms. Predicts the future and puts out fires before they start by using timeline, real-time alerts, accurate ETA and live tracking.

Driver Management:
Do more deliveries in less time with a complete toolkit:
1. Route Optimization: Real-time optimization of driver tasks and routes to save business time, fuel and vehicle costs

2. Detail task information: Full info for the driver. Orders and navigation details always at hand.

3. ETA, Distance and Status update: The driver’s ETA is constantly monitored and status is provided to both the dispatcher and customer.

4. Offline work support: Work even when there is no internet or poor internet reception.

5. Easy communications with the dispatcher and customers.

6. Proof of delivery: Capture a photo, scan a barcode, notes and have the customer sign on your driver app to prove delivery.

7. Navigation: On-click help to aid in navigating to the collection/delivery points.

8. Pickup packages by scanning a barcode

Customer-Centric:
Offer an outstanding customer experience and keep customers engaged.
Create a branded delivery application for your customers
Track deliveries in real-time, receive personalized alerts and live status updates, communicate directly with the driver, proof of delivery, and rating.

Auto Dispatch & Matching:
Automatically assigns a task to the most appropriate courier using advanced algorithms.

Routing & Optimization

Elastic infrastructure:
Unique architecture that make PickPack platform fully distributed and support high-scale computing.

Timeline view:
Predicts the future and puts out fires before they start by using timeline.

Tracking & Monitor:
Accurate ETA, real-time tracking of the drivers and deliveries/tasks, alerts and enhanced dispatcher/driver communication.

Analytics & Bigdata:
Measure your success with analytical tools and reports in real-time and on a daily basis.

Integration:
Easy Integration with CRM, POS, and e-commerce platforms (like WooCommerce and Shopify) using reach RESTful API or Zapier plugin

Proof of delivery:
Configurable POD with signature, image, notes, receiver name, and Location sign in for delivery, delivery failed, pickup and pickup failed


Images

pickpack Software - Dashboard - Managing & Tracking
pickpack Software - Dashboard - Managing & Tracking
pickpack Software - Dashboard - Route optimization
pickpack Software - Driver application
pickpack Software - Driver application - barcode scan
pickpack Software - Driver app - delivery page
pickpack Software - Driver app - Proof of delivery - Signature, images, notes
pickpack Software - Customer web app - branded app
pickpack Software - Customer web app - branded app
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pickpack

5 (7)
VS.
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Starting Price

US$500.00
month
US$599.00
month

Pricing Options

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Free trial
Free version
Free trial

Features

47
70

Integrations

2
36

Ease of Use

5.0 (7)
4.6 (93)

Value for Money

4.8 (7)
4.5 (93)

Customer Service

5.0 (7)
4.6 (93)
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Reviews

Overall rating

5 /5
(7)
Value for Money
4.8/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 7
Noa
Noa
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A solid Delivery Management Solution for Ecommerce

Reviewed on 2023/08/28

Overall, I had a positive experience with PickPack. It has been very helpful in optimizing my...

Overall, I had a positive experience with PickPack. It has been very helpful in optimizing my delivery routes and schedules. I also appreciate the real-time tracking and visibility of orders, which gives me peace of mind knowing that my customers are receiving their orders on time. The easy-to-use interface and dedicated customer support team were also major pluses.

Pros

I have been using PickPack for my ecommerce business for over 6 months now, and I am very impressed with the service. The intelligent AI and machine learning algorithms have helped me to optimize my delivery routes and schedules, which has resulted in significant cost savings. I also appreciate the real-time tracking and visibility of orders throughout the delivery process, which gives me peace of mind knowing that my customers are receiving their orders on time. The easy-to-use interface and dedicated customer support team are also major pluses.

Cons

PickPack only integrates with a limited number of shipping carriers. This can be a problem for businesses that use a variety of shipping carriers.

tslil
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

100% recommend!

Reviewed on 2023/06/08

PickPack has revolutionized our delivery system with their efficient solution. Their interactive...

PickPack has revolutionized our delivery system with their efficient solution. Their interactive system, combined with smart optimization and dynamic route planning, has significantly reduced delays and boosted our overall efficiency. Customers love the branded link for real-time tracking, which has increased customer satisfaction.

Pros

The versatility of the system allows us to define different settings for different branches. Super important for us because not all branches work the same way.

Cons

Initially, we needed a customized order report to accurately track our monthly usage. However, the company promptly addressed our concerns and developed the missing reports.

Lena
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I use it daily - excellent!

Reviewed on 2023/07/03

Pros

Love their multi-dimensional capacity option! It helps us maximize vehicle volume and is generally extremely helpful for our delivery management operation.

Cons

It’s not possible to send text messages to end customers in pickup missions, as far as I understand, a feature is under development and will be released next month.

Ephi
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Seamless Integration and Exceptional Customer Service

Reviewed on 2023/06/20

Thanks to Pickpack, our ability to track orders and stay informed has improved significantly. The...

Thanks to Pickpack, our ability to track orders and stay informed has improved significantly. The integration between Priority ERP and Pickpack, along with the advanced webhooks, provides us with real-time updates on ETA and RTA. It's truly remarkable how Pickpack keeps us constantly updated, making order tracking a breeze.

Pros

great customer service, the team is always available, ready to assist, and their friendly approach adds great value to the overall experience.

Cons

Initially, closing multiple orders to the same address posed challenges. However, Pickpack promptly developed a feature based on our feedback to address this issue.

Asaf
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Platform and Best Team!

Reviewed on 2023/06/20

The route order is crucial in our delivery management operations. Thanks to Pickpack's rich API...

The route order is crucial in our delivery management operations. Thanks to Pickpack's rich API it’s extremely easy to prioritize and plan routes at high scales including round-trip routing. With a monthly delivery volume reaching tens of thousands, we require a platform that is consistent and seamless, thanks Pickpack!

Pros

The implementation process was quick and seamless. Thanks to the smart system combined with the dedicated team, we became experienced users in no time.

Cons

Pickpack quickly resolved the issue of sending messages to end customers per order by developing a customized feature.

Showing 5 reviews of 7 Read all reviews

pickpack FAQs

Below are some frequently asked questions for pickpack.

pickpack offers the following pricing plans:

  • Starting from: US$500.00/month
  • Pricing model: Subscription
  • Free Trial: Available

pickpack has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

pickpack supports the following languages:

Arabic, English, Greek, Hebrew, Spanish

pickpack supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

pickpack integrates with the following applications:

WooCommerce, Zapier

pickpack offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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