Coveo Relevance Cloud

Coveo Relevance Cloud

Artificial intelligence (AI)-enabled enterprise search tool

About Coveo Relevance Cloud

Coveo Relevance Cloud is an artificial intelligence (AI)-enabled software designed to help businesses across manufacturing, healthcare, telecommunications, and other industries streamline enterprise search and knowledge management operations. It enables professionals to manage content filtering, agent responses, and customer service and support activities.

The platform provides case-deflecting recommendations to customer experience (CX) professionals based on users’ profiles, interactions, areas of interests, and issues. Coveo Relevance Cloud allows eCommerce organizations to gain insights into the buyer journey, track customer interactions, identify market trends, and measure the impact of search on average order value (AOV). It also offers a host of features such as entitlement management, text analysis, content personalization, indexing, data encryption, access control, reporting, and more.

It offers an API, which lets businesses integrate the application with several third-party platforms such as Adobe Experience Manager, Salesforce, ServiceNow, Sitecore, Zendesk, and more. Coveo Relevance Cloud also helps enterprises recommend products to customers based on their browsing history and purchasing behavior.


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Coveo Relevance Cloud Software - Coveo Relevance Cloud reports summary
Coveo Relevance Cloud Software - Coveo Relevance Cloud command center
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Coveo Relevance Cloud Software - KCS Agent Source Knowledge Dashboard
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Coveo Relevance Cloud Software - Coveo Relevance Cloud reports summary
Coveo Relevance Cloud Software - Coveo Relevance Cloud command center
Coveo Relevance Cloud Software - Coveo Analytics Dashboard
Coveo Relevance Cloud Software - KCS Agent Source Knowledge Dashboard
Coveo Relevance Cloud Software - Unified Interactions Dashboard

Not sure about Coveo Relevance Cloud? Compare with a popular alternative

Coveo Relevance Cloud

4 (3)
VS.
Highly reviewed

Starting Price

US$600,00
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

26
97

Integrations

28
9

Ease of Use

4,0 (3)
4,9 (13)

Value for Money

4,0 (3)
4,9 (13)

Customer Service

4,5 (3)
5,0 (13)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4 /5
(3)
Value for Money
4/5
Features
4,3/5
Ease of Use
4/5
Customer Support
4,5/5

Already have Coveo Relevance Cloud?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 3 reviews of 3
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Does a good job, no complaints

Reviewed on 2022/07/04

We use Coveo in our organization and integrated it with our knowledge-centered support. It's fairly...

We use Coveo in our organization and integrated it with our knowledge-centered support. It's fairly simple and straightforward to implement. We have a ton of data in Salesforce and Coveo does a decent job of indexing them for search and knowledge base purposes.

Pros

This product integrates seamlessly with Salesforce giving a positive user experience. The results are fast, mostly relevant, and easy to understand. It allows a decent level of customizations and makes it flexible enough to achieve your specific business needs. With Coveo, I feel that our ticketing system offers better customer experience to the users and also helps with some case avoidance.

Cons

Sometimes, it gives an impression that the search results are not always relevant. The sorting and filtering options can be improved.

Verified Reviewer
Overall rating
  • Industry: Computer Networking
  • Company size: 501–1 000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Used by internal and communities users

Reviewed on 2019/02/12

Good, specially their support team. Very helpful.

Good, specially their support team. Very helpful.

Pros

OOB Connectors to pull from variety of sources.

Cons

Package/ Version upgrade is sometimes hard and require a lot of time/ money investment

Nikhil
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Coveo has been a good solution for our enterrise search solution

Reviewed on 2016/10/04

Its been good with the support team and the product, we are now waiting for the new release to be...

Its been good with the support team and the product, we are now waiting for the new release to be live so that we can upgrade coveo.

Response from Coveo

Hello Nikhil,

Thank you so much for taking time out of your day to write us a review. We are so pleased to hear your success with utilizing Coveo for Salesforce. You will be able to find any information regarding the latest version of Coveo for Salesforce on our site. If you ever have any questions or concerns, please do not hesitate to contact us directly at [email protected].

Thanks so much,

Isaac Berzins
Social Editor - Coveo

Coveo Relevance Cloud FAQs

Below are some frequently asked questions for Coveo Relevance Cloud.

Coveo Relevance Cloud offers the following pricing plans:

  • Starting from: US$600,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Base - $600/month Pro - Starting at $1100/month Enterprise - Volume-based pricing

Coveo Relevance Cloud has the following typical customers:

501–1 000, 1 001–5 000

Coveo Relevance Cloud supports the following languages:

English, French

Coveo Relevance Cloud supports the following devices:

Coveo Relevance Cloud integrates with the following applications:

Adobe Experience Manager, Amazon S3, AppDirect, Azure DevOps Server, ClickHelp, Confluence, Elastic Path, GitHub, Google Cloud, Google Drive, Higher Logic Thrive, Jira, Jive, Microsoft Dynamics 365 Business Central tegossuite, SAP Commerce Cloud, Salesforce Commerce Cloud, Salesforce Sales Cloud, Salesforce.org Nonprofit Cloud, ServiceNow, SharePoint, Sitecore, Slack, Sprinklr, Vidyard, Vimeo, Wistia, Zendesk Suite, commercetools

Coveo Relevance Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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