Dentrix

I liked how easy it was to navigate through the different features of this software. ie: going from charting to X-ray images. I also liked how it was easy to learn because I used a different software at my other office. Within a couple days I was getting the hang of it.

Took a bit long to load after you close the program. It is better to have a fast computer/server

Was easy to use for myself and staff after training and acclimation period. Had all features that were needed to run a dental practice.

Finding various reports were difficult and took some digging around in.
There was no way to remotely view the software, if someone wanted to remote in it to view a schedule or someone's benefits or chart notes, it would require taking control of the entire computer and someone in the office could not use it.
Additional texting with patients was not two way (real time back and forth) and was not integrated into the software, required logging into a separate website not linked in Dentrix.

I like how Dentrix integrates all clinical aspects of the practice under one program

It is very expensive. Great marketing will have you believe you are buying the Cadillac of dental software. You must sign-up and pay monthly for technical support. They provide frequent updates, which never install smoothly. You are forced to call customer support. And they will talk to you with an attitude. Plan to spend a long time on-hold. And then a long time installing those updates. Very frustrating!

It is truly amazing how quickly you can take someone with little to no dental knowledge and just by training them on some of the ways Dentrix is used they can start to handle dental scheduling, billing and insurance claims.

Having to shut other workstations down for updates. Honestly this is seriously the only thing I can come up with and I think they are working on making updates automated in the evening hours so even that won't be a problem soon.