About HelpMaster

HelpMaster has been designed to streamline your helpdesk and service management initiatives and improve overall business efficiency. It does this by allowing you to support your different clients in different ways, and build workflow patterns based on the needs of your business. Whether you need a corporate knowledge-base system, an email response management system, or a comprehensive and flexible call logging system, HelpMaster delivers a complete package of helpdesk tools in one integrated suite.

What makes HelpMaster unique?

HelpMaster is the only helpdesk system available that utilises a 3-tier template system that allows the helpdesk to create customized workflows that incorporate Jobs (incidents), with Actions (tasks) and Outgoing correspondence, or email. By using this powerful template system, you can configure HelpMaster to manage all of your helpdesk and support needs.

With this incredible amount of flexibility, helpdesks and support centres around the world are using HelpMaster in the following applications

IT helpdesk support
Facilities management
Complaints management
Software bug tracking
General business tasking and workflow

Pricing starting from:

US$695,00/one-time

  • Free Trial
  • One Time License
  • Free Version

Key benefits of HelpMaster

Provide quick and easy call logging. Each call that is logged can be managed via custom workflow rules that you define.

Over 120 reports give you access to statistics, trends, details

Windows or Web means you can access your helpdesk information anywhere, anytime

Clients can help themselves via the web self-service portal

Balance workload with multi-skillgroups and task-based job routing

Staff can be belong to one or more skillgroups so that jobs and workload can be balanced

3 tier template design means that you can model HelpMaster to your actual business processes

Asset module gives ability to link CIs to clients, sites, jobs and other assets (CIs)

Email Templates provide "canned" responses for all out-going email types. Embed "email tags" in outgoing email that provide context and related information such as hyperlinks to web portal etc.

Active Directory module provides single point logon. Never deal with the logon screen again!

Import module allows import from XML data sources

Microsoft SQL Server database provides powerful enterprise class database platform. Full database dictionary is available. Includes many reporting views and queries ready to be used by custom report writers and developers.

Extensible Add-In manager allows custom code add-ins to be developed to extend the power of HelpMaster

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom, India, United States

Supported Languages

English

Pricing starting from:

US$695,00/one-time

  • Free Trial
  • One Time License
  • Free Version

Images

Web portal for technican
Helpdesk explorer
Email to ticket conversion
View 4 more
HelpMaster video
HelpMaster screenshot: Web portal for technican HelpMaster screenshot: Helpdesk explorer HelpMaster screenshot: Email to ticket conversion

Features

Total features of HelpMaster: 19

  • API
  • Alerts / Escalation
  • Asset Management
  • Automated Routing
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Management
  • Email Templates
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Tagging
  • Ticket Management
  • Workflow Configuration

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Reviews

Overall rating

5 /5
(1)
Value for Money
5/5
Features
5/5
Ease of Use
4/5
Customer Support
4/5

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Showing 1 review
Rod W.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reviewed on 2016/07/20

HelpMaster FAQs

Below are some frequently asked questions for HelpMaster.

HelpMaster offers the following pricing plans:

  • Starting from: US$695,00/one-time
  • Pricing model: One Time License, Free
  • Free Trial: Available

Standard $695 per license Enterprise $1295 per license Perpetual + Monthly licensing available. Choose which option suits your budget best. See website for a comparison between each edition.

We do not have any information about HelpMaster features

HelpMaster has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

HelpMaster supports the following languages:

English

HelpMaster supports the following devices:

HelpMaster integrates with the following applications:

Nicereply

HelpMaster offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for HelpMaster.