Zipline
About Zipline
Zipline is a task management platform designed to help businesses in the retail industry streamline customer and employee experiences through surveys, assessments, messages, a resource library, and more. Administrators can create groups for team members and managers to share information and collaborate on tasks from within a digital workspace.
Supervisors and district managers can perform compliance and audit assessments using mobile devices, prioritize store visits based on specific locations, and communicate with employees via one-on-one messages. Zipline enables businesses to track survey response rates in real-time, access results, and create resource pages with embedded videos. Its search functionality also lets staff members retrieve required information based on custom requirements.
Using Zipline, managers can recognize employees, assign tasks and track employees' activities on a unified platform. Team members can also tailor resource content based on job roles, retail store types, or location.
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- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
If you're in retail, you need this.
Reviewed on 2021/03/18
Zipline is a platform that I actually look forward to using, and has made my work significantly...
Zipline is a platform that I actually look forward to using, and has made my work significantly easier and my business infinitely more efficient. We all know communication is key in everything eery company does - so the benefits we've received have spread across every facet of what we do. I couldn't imagine us working without it.
Pros
It seemed to be the only product on the market designed with the end-user in mind; the retail store team. Reports, analytics, roll-ups, etc are useless if the target of your communication can't get the basic information clearly and easily.
Zipline was something that required no training for our team to use, it's so intuitive and clean that new hires can pick it up immediately and get going. This is even more significant when all of our training and on-boarding is hosted there!
Cons
I wish I had a bit more personal control in maintaining our user lists or editing certain areas of the site. But the customer service team are ever present, fast, efficient and seemingly prescient at times - all of that means it's really no bother to ask them to do what I need and it's usually done in less than 15 minutes.
Reasons for Choosing Zipline
Sharepoint wasn't intuitive, required too much knowledge to navigate resources, messages were often updated but not unilaterally and often leaving the old one inlace, causing confusion.Switched From
Microsoft SharePointReasons for Switching to Zipline
Clean, easy to use, met our people were they needed communication, excellent customer service/support, great value, and the ability to work with an evolving product.- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Terrific Communication Platform
Reviewed on 2021/03/24
Overall, our partnership with Zipline has been very positive. They have terrific customer support...
Overall, our partnership with Zipline has been very positive. They have terrific customer support and always seem to find a way to help when we need it.
Pros
Zipline radically changed how we communication with our stores. The platform is so intuitive to use that it enabled a smooth rollout and our store teams enthusiastically adopted it. The search function is effective and efficient making it super easy for store teams to find the information they are looking for. The platform also makes it easy for our field managers to stay informed and understand the information that their stores received. At all levels, Zipline has enabled our organization to access our field communication and stay informed.
Cons
Zipline has been a willing partner and willingly accepts feedback and suggestions for their product, many of which they implement quickly. We are currently partnering with Zipline to provide more flexibility with tasks and assigning different types of tasks when needed in different situations.
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 3.0 /10
Zipline leaves room for improvement
Reviewed on 2022/09/14
Not the best. I've used better. I can't even use it at home
Not the best. I've used better. I can't even use it at home
Pros
It's easy to sign into if you are in the vicinity of your store
Cons
I can't access anything within the app unless I am within a certain distance of the store
Response from Retail Zipline
Hi Danielle,
Thanks for your feedback about Zipline. The experience you're having (not being able to access Zipline when you're not at work) is actually by design.
Brands that use Zipline can, if they choose, require workers to be clocked-in or on-site before being able to access work documents. This is to protect the company from labor laws that govern what companies can have hourly workers do when they're not on the clock.
If you have any questions or have feedback, we would love to hear it. You can access our support through the purple bubble in the app.
Thank you!
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
American Eagle Outfitters Review
Reviewed on 2021/03/18
Very great all around!
Very great all around!
Pros
I really like how easy the software is to use on both your PC & iDevice, the system is the same on both platforms. In addition, the support we receive from the team is next level and unlike any other vendor we have worked with before.
Cons
There are a few things we are hoping to grow with the platform over the next few years, but we know we will get there :)
Reasons for Choosing Zipline
We needed a platform that worked for our team and our field, Zipline was the right switch and had everything we wanted.Reasons for Switching to Zipline
Usability and really they were best in class compared to all other partners!- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Tool Beyond the Retail Space
Reviewed on 2021/03/24
It's been really terrific. The people are awesome, the support is fantastic, and the software is...
It's been really terrific. The people are awesome, the support is fantastic, and the software is top-notch.
Pros
Zipline had what we needed and is so easy to use. We work across North America, with licensees in the US and Canada. Each licensee is it's own business with a license to use our technology. We needed a central repository of information, task tracking, and communication, which fit Zipline perfectly.
We love that we can customize our look & feel, build out visuals for our library folders, and that it's easy to learn and use.
Cons
So far, nothing. The only suggestion for improvement I've received is to add the ability to initiate an email from the system. That is, add a link / icon for a user to click on where it automatically creates a draft email with specific content.
Zipline FAQs
Below are some frequently asked questions for Zipline.Q. What type of pricing plans does Zipline offer?
Zipline offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
No one-size-fits-all pricing here. We’ll craft a plan that makes sense for your business—whether you’re rolling out Zipline to store leadership or equipping every associate with the tools they need to stay in sync.
Q. Who are the typical users of Zipline?
Zipline has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Zipline support?
Zipline supports the following languages:
Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Traditional Chinese
Q. Does Zipline support mobile devices?
Zipline supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zipline integrate with?
Zipline integrates with the following applications:
Dayforce HCM, Docebo, Gmail, Google Cloud BigQuery, Legion, Microsoft 365, Microsoft Azure, Microsoft Outlook, Okta, ServiceChannel, UKG Pro
Q. What level of support does Zipline offer?
Zipline offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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