About Daktela

Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks. We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently. In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.

Omni-Channel
We support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.

Open platform with API
Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.

Customer's communication history
Daktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.

Realtime reporting and statistics
As standard we provide unified reporting across all communication channels with a range of frequently used reports made available.

Cloud and dedicated solution
Daktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.

Technical support
High availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.

International numbers
We offer international inbound phone numbers from more than sixty countries including toll-free numbers.

SIM hosting
Unique service of a virtual mobile operator, which allows recording of mobile phone and integration in the call centre.

SMS connector
Hosting of SIM cards in our data centre You can call or send SMS messages via your SIM card.

Number filtering
We can clean your phone number database removing bad or invalid numbers, keeping your data clean.

Daktela mobile
Integrated solutions sending SMS messages with direct connection to any UK or International mobile operators. API included.


Key benefits of Daktela

Enjoy over 200+ features in our solution!
NEVER MISS A PHONE CALL WITH OUR CONTACT CENTRE SOFTWARE FOR ALL BUSINESS

Inbound
Conditional call routing, using context-based inputs and other versatile selection capabilities. The Call Centre core is based on the Incoming call queues and IVR menus and can be reached using direct phone numbers (DID, DDI). Call recording, missed call processing, priorities, skills and much more.

Campaigns
Outbound campaigns with manual, progressive or predictive mode. Drag & drop system for creating call scripts. Daktela Campaign Module allows you to easily import phone numbers, including a clear web-based call-script configuration that will be displayed to operators while in call.

Email
Integrated, full featured multichannel support with a wide range of reports and statistics to monitor agent and organisation performance. Integration with company email. Automatically categorise incoming requests - eg. setting ticket category, priority, SLA and owner. Comments and attachments.

Web Chat
Adding web chat was never so easy. Use predefined design or create your own template. Visitor tracking, multi chat and survey support. add to your website or e-shop web live chat. It is a popular communication channel which should not be missed out on any sales web. Chat transfers and consultation. Visitor tracking.

SMS Chat
Enables communication with your customers via SMS messages and those messages are brought together into communication threads. Support of all mobile phones which can send/receive a simple SMS message. Handle multiple SMS chats. SMS chat transcript.
Facebook Messenger
Communicate with your customers over the largest social network. Including attachment and picture support. It allows quick and simple interconnection of your Facebook customers with Daktela contact centre agents. Processing multiple chats at the same time.
Robocaller
Daktela Robocaller is used for an automated, robotic dialling of contacts, without operators. This is a special outbound campaign with phone numbers that Daktela dials automatically according to exactly set up definitions. Statistics and reporting. Maximum simultaneous calls.

CRM
Our own integrated and fully supported CRM solution. Our solution can be used as a Ticketing system for fault handling or a true CRM solution with full histories of all customer interactions. Attachments and contact forms. Automatic communication history. Import and Export.

Realtime Reporting
statistics and reporting in real time. Realtime and historical stats in one place for all channels. Many preinstalled statistics. Ability to create custom statistics. Realtime panel with live monitoring. LCD Wallboard. advanced filtering based on many parameters - users, queues, time, call statuses, etc.

Conference System
Daktela PBX has in a basic module high-end conference system. You can easily create a conference room protected by a PIN and if required configure pstn incoming phone number so participants can call in from all over the world. We provide Cloud PBX or PBX on premise.

Wallboard
Dashboards can be customised to fit the roles and responsibilities of each user. There is a variety of dashboard widgets for integration, reporting and functionality. LCD Wallboard is a web application for a clear display of the immediate status of the call centre, optimised for LCD screens but works in regular computer screen as well.
Mobile Application
Core functionality of Daktela V6 application is accessible also via mobile application for Android and iOS (iPhone, iPad). You are able to handle communication with your customers or manage your contact centre wherever you are and from environment that is native to your phone.

Call Steering
Customers calling into your Contact Centre now have the ability to speak a particular word or phrase. Daktela automatically switches the call to the queue which has been associated with those words or phrases. Faster and more convenient call handling. Multi-Language Support.


Images

Daktela Software - Multiple natively supported platforms
Daktela Software - Integrated ticketing module
Daktela Software - Ergonomic e-mail client available for all agents
Daktela Software - Statistics of everything that's happening on the contact centre
Daktela Software - Call from web appplication or own desktop client
Daktela Software - Realtime overview of all activity
View 7 more
Daktela video
Daktela Software - Multiple natively supported platforms
Daktela Software - Integrated ticketing module
Daktela Software - Ergonomic e-mail client available for all agents
Daktela Software - Statistics of everything that's happening on the contact centre
Daktela Software - Call from web appplication or own desktop client
Daktela Software - Realtime overview of all activity

Not sure about Daktela? Compare with a popular alternative

Daktela

4,3 (3)
VS.
Highly reviewed

Starting Price

€30,00
month
₹59,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

50
101

Integrations

19
11

Ease of Use

4,7 (3)
4,7 (71)

Value for Money

5,0 (3)
4,6 (71)

Customer Service

5,0 (3)
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Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,3 /5
(3)
Value for Money
5/5
Features
5/5
Ease of Use
4,7/5
Customer Support
5/5

Already have Daktela?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 3 reviews of 3
Sarah
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Call Center super tool

Reviewed on 2021/11/01

Pros

I like the way, how can I use it. Simply, very effective and have a lot of functionalities.

Cons

No mobile app. There is just simple app but not with all features.

Martina
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good Tool for Call Center

Reviewed on 2021/09/29

Iam very satisffied. I use it daily and helps me to controll my team.

Iam very satisffied. I use it daily and helps me to controll my team.

Pros

Easy to use. Very intuitive and also for operators.

Cons

Some bugs which we have to deal with. But the support fix them.

Lukas
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very recomended SW

Reviewed on 2021/08/27

Sattisfied. Few more years of developing and colaboration and it will be perfect.

Sattisfied. Few more years of developing and colaboration and it will be perfect.

Pros

Easy to use. and a lot of features. Strong and fast features developing.

Cons

Some Bugs which affect the work. But nothing what cant be fixed.

Daktela FAQs

Below are some frequently asked questions for Daktela.

Daktela offers the following pricing plans:

  • Starting from: €30,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Call Centre Pricing Our pick and mix option allows you to choose the license that fits the skillsets of your people to maximise their productivity and minimise the cost.

Daktela has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Daktela supports the following languages:

Arabic, Bulgarian, Croatian, Czech, English, French, German, Hungarian, Italian, Polish, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish

Daktela supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Daktela integrates with the following applications:

Active Directory Manager, Azure Active Directory, Dynamics 365, Firefox, Google Chrome, Google Data Studio, Google Workspace, HubSpot CRM, Jira, Microsoft Teams, Nicereply, OAuth, Pipedrive, PrestaShop, RAYNET CRM, SAP Business One, Shoper, Slack, SugarCRM

Daktela offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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