Syncro

4.6 (77)
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Integrated RMM, PSA, and remote access platform

About Syncro

With Syncro, you get an all-in-one, unified, RMM, PSA and Rrmote access platform that automates tasks and streamlines your operations to grow your MSP business.

Our integrated, easy-to-use, customizable solution allows you to focus on generating more revenue by streamlining your business operations with scripting, integrated billing, contract management, ticketing, and much more.

Best of all, with Syncro, you get unlimited PC and Mac agent licenses to keep your overhead costs in check.


Key benefits of Syncro

Streamlines MSP business operations with RMM and PSA tools that reduce manual and repetitive tasks to increase your business efficiency, saving time and money,

Syncro's pricing model is all-inclusive. Simply pay per technician/user. There are no expensive per-device or per-client fees. You get unlimited Mac and PC agents to support all of your clients with ease.


Images

Syncro Software - Remotely monitor client devices in real time
Syncro Software - Use scripting for extra power
Syncro Software - Save time with automated billing
Syncro Software - Keep clients happy with friction-free communication
Syncro Software - Track ROI with reporting & analytics
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Syncro video
Syncro video
Syncro video
Syncro video
Syncro Software - Remotely monitor client devices in real time
Syncro Software - Use scripting for extra power
Syncro Software - Save time with automated billing
Syncro Software - Keep clients happy with friction-free communication
Syncro Software - Track ROI with reporting & analytics

Not sure about Syncro? Compare with a popular alternative

Syncro

4.6 (77)
VS.
Highly reviewed

Starting Price

US$139.00
month
US$14.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

60
159

Integrations

29
80

Ease of Use

4.5 (77)
4.4 (2,192)

Value for Money

4.7 (77)
4.5 (2,192)

Customer Service

4.3 (77)
4.3 (2,192)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.6 /5
(77)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.3/5

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Showing 5 reviews of 77
John
John
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Help desk to another level

Reviewed on 2023/06/01

It is great to help our customers, as easy to connect and watch live what they are doing. Also,...

It is great to help our customers, as easy to connect and watch live what they are doing. Also, helping them, without affecting their job, working in the background. Keeping the PCs up to date and also monitored is a great value for us.

Pros

Our company, provides Help Desk Support to several countries, and finding a tool, that can help us to remote, and also to apply scripts, get information and keep PCs secure, was very important. We got in Syncro, a great partner, and now, we can trust that, the big majority of our support can be done with this tool.

Cons

Maybe, the biggest concern was the price, however, at the end we got a good deal.

Alternatives Considered

TeamViewer Remote and LogMeIn

Reasons for Choosing Syncro

It has a better suite of options for Remote Support

Switched From

TeamViewer Remote

Reasons for Switching to Syncro

Because, it provided a real solution for all of our needs, such as scripting and background control.
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Why didnt we use Syncro earlier

Reviewed on 2023/05/30

Its been great to use an easy product that does what it promises.

Its been great to use an easy product that does what it promises.

Pros

Ease of use, things are where you think they should be. Common sense layout.

Cons

Bundles need a little more work. Issues when transffering to QB.

Otto
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

From Otto

Reviewed on 2023/05/30

Again, happy to have all in one box. However does not use the PSA/billing as it would not work in...

Again, happy to have all in one box. However does not use the PSA/billing as it would not work in the EU

Pros

I like i have all in one box, its for good value that you can just deploy one agent. Then you have remote and monitoring.

Cons

Your support is too slow to react, when something major take place. Look at the splashtop issue.I can understand it fixed now, but the fix is not rolled out asap to all client - disaster.

Paco
Paco
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great system that scales with your growth

Reviewed on 2020/12/16

I can't say enough how amazing the team is there. From [SENSITIVE CONTENT HIDDEN] and everyone in...

I can't say enough how amazing the team is there. From [SENSITIVE CONTENT HIDDEN] and everyone in between has allowed our MSP to grow from a 1 man shop to having 5 employees. Not only has their help allowed us to shift our initial system to scale but allowed us to better understand how to utilize the tools and features of the system.

Pros

The best feature of the system is the complete integration of both the RMM and PSA. Having the ability to customize the system to your needs for information to store or manage your client's assets makes our day to day easier. The constant new feature releases let us know the system is constantly being improved.

Cons

Not much to dislike. As you use the system there are plenty of training resources to get around any dislikes or issues you may run into. The great thing about Syncro is depending on your used case there is probably more than one way to achieve this goal.

Alternatives Considered

Autotask PSA

Reasons for Choosing Syncro

We were on their previous RepairShopr platform which gave us the intimate knowledge needed to migrate to their SyncroMSP PSA.

Switched From

NinjaOne

Reasons for Switching to Syncro

Ease of use is probably the biggest reason along with the amazing community Syncro has grown in the short few years it has been around.

Response from Servably

Thanks Paco...We look forward to watching you continue to grow in the coming years.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Syncromsp

Reviewed on 2021/01/02

Love the software it work wonderfully and does what we need it to and they get some extra points...

Love the software it work wonderfully and does what we need it to and they get some extra points for adding holiday lights to the service during Christmas time.

Pros

If you are familiar with repair shopr then you will feel right at home. This online based crm and rmm is a dream come true for us we where using a service called ninjarmm but we switched to this because it had allot more features we use all the time. Love you scripting tool you get here very handy and the built in Documentation center that's built in is also a nice touch.

Cons

The lack of customization on the dashboard ui is a small complaint I have. There is also times where it does seem a little on the slow side for executing scripts but other than that it seems to be running good.

Showing 5 reviews of 77 Read all reviews

Syncro FAQs

Below are some frequently asked questions for Syncro.

Syncro offers the following pricing plans:

  • Starting from: US$139.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Syncro pricing is refreshingly simple—one flat fee for all RMM, PSA, and remote access features. Unlimited endpoints, no contracts, no minimums. The monthly fee is subject to change. To confirm current pricing, see https://syncromsp.com/pricing/

Syncro has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Syncro supports the following languages:

English

Syncro supports the following devices:

Syncro integrates with the following applications:

Bitdefender GravityZone, CloudRadial, Domotz, Dropbox Business, Emsisoft Anti-Malware, Huntress, IT Glue, ITMC Lifecycle, MSP360 Managed Backup, Mailchimp, Microsoft Teams, Mission Control, Narmada, Office 365 Document Management, PayPal, Proofpoint Email Protection, Quoter, ScalePad Lifecycle Manager, ShipRush, ShipStation, Simplesat, Slack, Stripe, Tier2 Tickets, Webroot Business Endpoint Protection, WooCommerce, Worldpay for Enterprise, Xero, Zapier

Syncro offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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