Comcast Business VoiceEdge
About Comcast Business VoiceEdge
Comcast Business VoiceEdge is a cloud-based PBX and business phone software that is designed for businesses in several industry segments, such as professional services, retail, and manufacturing. It allows organizations to manage operations related to call transfer, parking, forwarding, and more on a centralized platform.
Comcast Business VoiceEdge's receptionist and attendant functionalities allow administrators to set up users, configure call routing processes, and manage greetings based on specific departments, personnel, or groups. It enables team members to set up sequential ringing and automatically receive emails with voicemail transcriptions. It also lets staff members forward calls, track call history, configure distinctive rings, display outbound caller ID, and more from within a unified interface.
Comcast Business VoiceEdge enables team leaders to configure simultaneous, regular, circular, and uniform call routing processes to manage incoming calls. It also lets employees conduct audio conferences with screen-sharing capabilities.
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Reviews
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- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Shouldn't have switched to Ooma
Reviewed on 2024/09/24
Pros
It worked without any hiccups. Reliable service.
Cons
The price. Bundling with internet was better but still very expensive for phone service.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Why Comcast?
Reviewed on 2024/01/02
Pros
The ability to build and manage the phone tree.
Cons
The call center representatives and the transferring through the lines.
- Industry: Construction
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Comcast Business VoiceEdge is FINE, nothing special
Reviewed on 2022/07/12
It's just run of the mill, nothing special except that it's from Comcast. When there's a problem...
It's just run of the mill, nothing special except that it's from Comcast. When there's a problem they try to fix it if you can find someone who knows anything about it. Google is your friend. To be honest I'm not a fan of it but there's nothing major wrong with it either.
Pros
Comcast Business VoiceEdge has 1 very big thing going for it. It is from Comcast and they tend to try to support it. If something is wrong they helped us vs other services that are not connected to a big brand name.
Cons
We had a hard time getting a hold of customer service and the fax feature still isn't working. I know I know, fax is dead but a few companies still use it and when we needed it the service didn't work.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Comcast Business
Reviewed on 2022/11/17
Product was amazing never had any problems and we could run our business without any hiccups. The...
Product was amazing never had any problems and we could run our business without any hiccups. The customer service always picked up or replied right away. The only issue I had was with customer service and how they did not write good notes so if something was modified on our end if it wasn't operational right away, and I had to reach back out to customer service it was like starting all over again and that was a waste of time. Cost was high for a small business but was very reliable.
Pros
The phones were reliable and we never had to worry about a phone call being dropped or being "fuzzy" where a patient couldn't hear us. Weather never affected the call quality and we always had service without any issues.
Cons
This software did not work with our patient software which is not as helpful as other options.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Business Voice Edge Review
Reviewed on 2022/07/21
Not great. The online system is very confusing and not user-friendly even for people who are...
Not great. The online system is very confusing and not user-friendly even for people who are computer illiterate. The phone connection was good. But that is all I can say was good about Comcast's phone system.
Pros
The online software was nothing compared to competitors. Can't even see what other employees or co-workers were on the phone while using the app.
Cons
It's just lacking in every aspect compared to competitors.
Comcast Business VoiceEdge FAQs
Below are some frequently asked questions for Comcast Business VoiceEdge.Q. What type of pricing plans does Comcast Business VoiceEdge offer?
Comcast Business VoiceEdge offers the following pricing plans:
- Free Trial: Not Available
Please contact Xfinity directly for pricing information
Q. Who are the typical users of Comcast Business VoiceEdge?
Comcast Business VoiceEdge has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Comcast Business VoiceEdge support?
Comcast Business VoiceEdge supports the following languages:
English
Q. Does Comcast Business VoiceEdge support mobile devices?
Comcast Business VoiceEdge supports the following devices:
Q. What other apps does Comcast Business VoiceEdge integrate with?
We do not have any information about what integrations Comcast Business VoiceEdge has
Q. What level of support does Comcast Business VoiceEdge offer?
Comcast Business VoiceEdge offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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