WellSky Long-Term Care

4.7 (18)
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Maximizing clinical outcomes and financial performance

About WellSky Long-Term Care

WellSky Long-Term Care (formerly Experience Care) is a comprehensive EHR platform that helps providers in skilled nursing, continuing care retirement communities, assisted & independent living, and intermediate care manage the unique challenges of these important types of care. Built specifically for long-term care settings, our innovative solutions & services are designed to streamline operations, enhance the quality of care provided, and improve the overall well-being of residents.


Key benefits of WellSky Long-Term Care

WellSky Long-Term Care offers a cutting-edge suite of solutions and services to help you deliver the best possible experience for your residents while streamlining your operations. With WellSky Long-Term Care, you can:
- Automate processes, learn more about your residents, and save your CNAs and nurses from having to spend too much time behind their screens.
- Streamline all financial processes and get ahead of the competition with the financial tools and data you need to make better decisions.
- Maximize reimbursement and optimize your cash flow with technology that streamlines the billing process, saving you time and money.
- Automate communication between referral partners and streamline the intake process — making it easier to grow your census — with a streamlined referral portal.
- Get fast and secure access to critical information with an interoperable data exchange platform that integrates with your EHR


Images

WellSky Long-Term Care Software - ADT Snapshot
WellSky Long-Term Care Software - Clinical Dashboard
WellSky Long-Term Care Software - Kardex
WellSky Long-Term Care Software - Physician Orders
WellSky Long-Term Care Software - RCM Charge Orders
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WellSky Long-Term Care Software - ADT Snapshot
WellSky Long-Term Care Software - Clinical Dashboard
WellSky Long-Term Care Software - Kardex
WellSky Long-Term Care Software - Physician Orders
WellSky Long-Term Care Software - RCM Charge Orders

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Pricing Options

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Features

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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.7 /5
(18)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.5/5
Customer Support
4.9/5

Already have WellSky Long-Term Care?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 18
Mary
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clinicians view of NetSolutions

Reviewed on 2021/08/11

Pros

There are many things I like about the software. The ease of navigation that has been applied over the years with upgrades. The integration with the pharmacy so that physician orders can be electronically sent. The constant improvements in both NetSolutions and Point of Care. The fact that the developer team is always on top of the CMS changes in both the Clinical and Billing areas. I also like the ease of contacting customer support and the quick response times. Also love the eDocs feature so there is no hunting for paper any longer.

Cons

One thing I feel could be improved is the resident selection in the reports are. They are not all the same and some require lots of 'clicking' just to choose a resident. Also for instance in the MDS; you can tab to the next question, but at times when you tab it goes to the top of the page instead of the next area. This can become time consuming. The least amount of 'mouse work' that can be done is truly a time saver!

Alternatives Considered

Skilled Nursing Core Platform

Reasons for Choosing WellSky Long-Term Care

ECS and our billing software at the time did not integrate.

Reasons for Switching to WellSky Long-Term Care

Clinical and Billing both liked the product whereas with others it was not unanimous.
Zarmin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good for referral management

Reviewed on 2024/06/05

Overall a Great experience since I signed up with the program

Overall a Great experience since I signed up with the program

Pros

I able able to obtain detailed referral information of patients from the hospitals

Cons

Sometimes there are missing details or unable to view HC referral or MD notes

Cheryl
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Excellent Customer Service

Reviewed on 2021/06/22

Excellent Customer Service. The most important aspect of any program is to be able to get help when...

Excellent Customer Service. The most important aspect of any program is to be able to get help when you need it. That is what has pressed me the most.

Pros

It is easy to use once you have learned it.

Cons

Too many in and outs. You have to log in then go to reports then go to progress notes choose a resident, choose type of note choose the date then print. Better to be able to pick the resident and have the full dashboard available right there old notes new notes, orders all right there no need to go back and forth.

TRINA
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Using NetSolutions on a daily Basis

Reviewed on 2021/06/22

We rely on this software on a daily basis. We keep our resident census, demographic information....

We rely on this software on a daily basis. We keep our resident census, demographic information. Insurance
information and generate bills all on this system.
When I do run into any issues that I cannot resolve myself, I call the help line and always get prompt and
courteous help in a way that I can understand.

Pros

We use this software to keep our census balanced and to generate bills to our clients.

Cons

I really can't think about anything that I least like.

Response from WellSky

Thank you for your feedback, Trina, it's always great to hear from our customers. Love that our EHR helps with balanced census and generating bills.

I'm glad to hear that you are a happy user of our EHR solution, NetSolutions by www.Experience.Care and that we have been able to provide prompt and courteous support whenever needed.

I'll be sure to pass on your review so the team can see how their work is valued by our clients! Cassie, Tonya, Cheryle and the support team are great, have been with us for years, so your recognition of them only highlights that our customers get any issues solved quickly by professionals who really know our product well.

I am sure that talking to the same support person every time you call means a lot in this fast-moving industry. Once again, thanks and keep up the great care!

Erin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing responsiveness from the vendor!

Reviewed on 2020/10/16

Like all EMRs, it's only as good as what you put in. Teaching quality documentation is key!...

Like all EMRs, it's only as good as what you put in. Teaching quality documentation is key! Overall, I am very pleased with this product, and the vendor is great - top notch customer service, and everyone there is super helpful, responsive, and really listens to our needs.

Pros

The vendor is very active in seeking out input from their customers, and they actually listen. When there's a feature we want they work hard to incorporate it quickly. It can be used as-is, or you can completely customize many areas of the program to suit your company's needs.

Cons

The growing pains during the early years. This software has been around for a loooong time in many iterations. Our company has been using it for at least 10 years, and through that we have struggled through some really tough versions that were more bugs than fixes. BUT THAT'S ALL BEHIND US NOW. The software has been brought up to current standards, and the new general manager is focused on improving the user experience.

Showing 5 reviews of 18 Read all reviews

WellSky Long-Term Care FAQs

Below are some frequently asked questions for WellSky Long-Term Care.

WellSky Long-Term Care has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

WellSky Long-Term Care supports the following languages:

English

WellSky Long-Term Care supports the following devices:

We do not have any information about what integrations WellSky Long-Term Care has

WellSky Long-Term Care offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

See all software categories found for WellSky Long-Term Care.