---
description: Learn how Lucidya can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
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title: Lucidya Reviews, Prices & Ratings | GetApp South Africa 2026
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Breadcrumb: [Home](/) > [Social Media Monitoring Software](/directory/1091/social-media-monitoring/software) > [Lucidya](/software/2047737/lucidya)

# Lucidya

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> Short description (300)
Lucidya is the agentic CX platform redefining how enterprises and public sector organizations understand, engage, and resolve customer needs.
> 
> Verdict: Rated **4.8/5** by 27 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Lucidya

Data leadership
10+ years of proprietary Arabic CX data
A decade of continuously refined customer interaction data, training proprietary datasets, and feedback loops across MENA markets. This compounding data advantage grows stronger every day and cannot be reverse-engineered by any vendor.

Language supremacy
92%+ accuracy across 17 Arabic dialects
Purpose-built NLP models trained on Gulf, Levantine, Egyptian, and Maghrebi dialects deliver sentiment accuracy that global AI platforms fundamentally cannot match due to a lack of regional training data and linguistic nuance.

Platform unity
The only sense-to-resolve platform in the region
The only platform that combines customer intelligence, engagement orchestration, and autonomous resolution in one unified system. Competitors require multiple vendors to approximate what Lucidya delivers natively.

Trust proof
Regional regulators as customers
SAMA and government entities don't just approve Lucidya, they use it themselves. When regulators trust you with their own CX operations, it provides undeniable proof of enterprise-grade credibility that no competitor can claim.

Closed-loop learning
Continuously improving AI performance
Every customer interaction, AI decision, and resolved case continuously improves routing, recommendations, and autonomous workflows. The platform becomes more effective over time while remaining fully governed and auditable.

Omnichannel ingestion
Complete customer context across every channel
Customer and market signals are continuously captured and ingested from across the enterprise, giving every workflow and AI capability the information needed to act with greater speed and confidence.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 27 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Lucidya
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$0,01
- **Pricing model**: Per User
- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: Arabic, English, French, German, Hindi, Russian, Turkish
- **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bahrain, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala and 25 more

## Features

- @mentions
- Activity Dashboard
- Activity Tracking
- Benchmarking
- Campaign Analytics
- Competitive Analysis
- Content Management
- Customer Engagement
- Customizable Reports
- Dashboard
- Data Security
- Data Visualization
- Email Alerts
- Engagement Tracking
- Filtering
- Impact Measurement
- Influencer Tracking
- Keyword Tracking
- Monitoring
- Multi-Channel Distribution

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Social Media Monitoring Software](https://www.getapp.za.com/directory/1091/social-media-monitoring/software)

## Related Categories

- [Social Media Monitoring Software](https://www.getapp.za.com/directory/1091/social-media-monitoring/software)
- [Survey Software](https://www.getapp.za.com/directory/234/survey/software)
- [Social Media Marketing Tools](https://www.getapp.za.com/directory/104/social-media/software)
- [Social Media Analytics Tools](https://www.getapp.za.com/directory/1607/social-media-analytics-tools/software)

## Alternatives

1. [Brandwatch](https://www.getapp.za.com/software/90431/brandwatch) — 4.2/5 (255 reviews)
2. [Lebesgue](https://www.getapp.za.com/software/2052208/lebesgue) — 4.9/5 (44 reviews)
3. [Birdeye](https://www.getapp.za.com/software/112535/birdeye) — 4.7/5 (707 reviews)
4. [SOCi](https://www.getapp.za.com/software/116951/soci) — 4.5/5 (251 reviews)
5. [Infegy Starscape](https://www.getapp.za.com/software/2050010/atlas) — 4.6/5 (83 reviews)

## Reviews

### "Understand your customers so that you know who you are in the future" — 4.0/5

> **Mohammed** | *22 March 2022* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Sentiment analysis, It was a new way for me to know what customers say about me.
In our work, details are very important
> 
> **Cons**: at this moment and after using Lucidya for more than a year, I have not encountered any feature that has not been developed continuously
> 
> Sentiment analysis and understanding customer behavior is the fastest, best and safest way
To understand what exactly your customers want, when, and where

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### "Using Lucidya" — 5.0/5

> **Verified Reviewer** | *01 December 2021* | Food & Beverages | Recommendation rating: 9.0/10
> 
> **Pros**: it's a great tool that helps with social media listening, brand reputation management and it lets you aware of your customers, knowing exactly what they want.
> 
> **Cons**: A great company, the dashboards could be enhanced
> 
> a great experience, helps in a lot in business

-----

### "It is good in some functionalities, need much more improvements" — 2.0/5

> **Verified Reviewer** | *08 August 2021* | Marketing & Advertising | Recommendation rating: 5.0/10
> 
> **Pros**: was good in benchmarking, but need to check all numbers for a potential miscalculation.
> 
> **Cons**: - keywords analysis were not too bad, the presentation of information was poor .
-miscalculations were a riguler problem.
- long time for historical data to be gatherd.
> 
> the tool is good, but need more attention in terms of accuracy and values.

-----

### "Best social media listening tool" — 5.0/5

> **Verified Reviewer** | *05 August 2021* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: How easy is the platform to understand and use, the powerful analytics it provides, and mostly is the full support for Arabic analysis.
> 
> **Cons**: nothing honestly to be disliked, they are working closely with us and supporting us on any topic or issue we rais.
> 
> Insights on our products and services, also about our customer support team.
Insights on our competitors and what are they doing on their social media profiles, and compare us to them using Lucidya comparison features.
All of this is being done on Arabic content with a very high accuracy thanks to their advanced AI engines.

-----

### "Best of best tools" — 5.0/5

> **iyad** | *24 August 2021* | Online Media | Recommendation rating: 10.0/10
> 
> **Pros**: The dashboard and how it collects data and especially how it helps in the Arabic language
> 
> **Cons**: not supporting full social platforms as what we really or our clients care about knowing all what is posted and mentioned about them all over media channels online.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2047737/lucidya)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/marketing-software/a/lucidya/> |
| en-AE | <https://www.getapp.ae/software/2047737/lucidya> |
| en-AU | <https://www.getapp.com.au/software/2047737/lucidya> |
| en-CA | <https://www.getapp.ca/software/2047737/lucidya> |
| en-GB | <https://www.getapp.co.uk/software/2047737/lucidya> |
| en-IE | <https://www.getapp.ie/software/2047737/lucidya> |
| en-NZ | <https://www.getapp.co.nz/software/2047737/lucidya> |
| en-SG | <https://www.getapp.sg/software/2047737/lucidya> |
| en-ZA | <https://www.getapp.za.com/software/2047737/lucidya> |

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