JustCall
About JustCall
JustCall is the All-in-One Business Communication Platform. Connect with prospects and customers across voice, SMS, email, and WhatsApp. Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally, JustCall empowers customer-facing teams with real-time AI insights. Its robust features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS Copilot, live monitoring, sentiment analysis, and CRM integrations, while offering global phone numbers across 70+ countries. Streamline communication, enhance productivity, and elevate customer interactions with JustCall.
Key benefits of JustCall
Top JustCall features to watch out for:
Inbound and outbound calling
Send and receive SMS & MMS
Sales dialer (Auto, Predictive and Power dialers)
SMS Workflows
SMS Bots
Multi-level IVR
Real-time agent assist
AI-powered SMS Copilot
AI coaching
Sentiment analysis
AI call scoring
Live call monitoring
Shared WhatsApp inbox
Automatic call distribution (ACD)
100+ CRM integrations
Business phone numbers in 70+ countries
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Reviews
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- Industry: Semiconductors
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy-to-use tool for placing calls from any location.
Reviewed on 2023/06/07
JustCall is a popular business phone system because of the extensive collection of functions it...
JustCall is a popular business phone system because of the extensive collection of functions it provides. The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and quality of service have all been lauded. Some customers have complained about bugs and expensive plans, however this is not the case for everyone and may be attributable to different needs and usage patterns. In general, it would appear that JustCall is an effective and trustworthy company phone system.
Pros
It's convenient that JustCall lets us drop voicemails when we call and automates the majority of our text messages thanks to the platform's capabilities. In my day-to-day activities, I have been able to shave off a significant amount of time thanks to it.
Cons
For unknown reasons, some numbers may be blocked from dialing through JustCall. I have to manually dial the number when this occurs, but thankfully it does so infrequently.
Response from SaaS Labs
Hi Suzi, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
Thank you for taking the time to share this with us. It means a lot to our team.
You can follow our latest product updates here - https://justcall.io/updates/
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Pricing structures no longer align with my business use, customer support has gone downhill
Reviewed on 2024/05/21
I have been using them since December 2017, then suddenly changed their pricing plan structures....
I have been using them since December 2017, then suddenly changed their pricing plan structures. They automatically placed me on a plan that is 271% higher cost than I had been on and think that that is acceptable and aligned to "market standards" to do this without my consent when they have a plan more closely matching the previous price I was paying. Thats a goodbye from me for 6 years as a loyal customer
Pros
I was never a high user of the platform but it worked as required including features such as hours of operation and ease to add additional numbers
Cons
Pricing structures don't work for my business use anymore and the customer support has significantly gotten worse to a point it is not viable to rely on them for my business anymore
Response from SaaS Labs
Thank you for sharing your feedback with us, Tom.
We sincerely regret that you feel this way. Regarding the pricing plan, we have been actively communicating the changes to our pricing structure since its introduction in August 2023. Notifications were sent via email well in advance of the migration, ensuring that all customers had ample opportunity to select the plan that best suits their needs. Please know that you still have the flexibility to adjust your plan according to your requirements.
We are also diligently addressing the concerns related to customer support and are committed to improving your experience with us.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
It's doing well enough, but I wouldn't say I'm excited about it.
Reviewed on 2023/09/08
It's been ok. We use it for our general sales call, customer support, as well as outreach...
It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns.
Pros
Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.
Cons
Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.
Response from SaaS Labs
Thanks for sharing your experience with us, Lloyd. We're glad to hear that JustCall AI has been useful for your sales training and call reviews.
We're sorry to hear about the connection issues some users are facing. We understand the impact it can have, and we're actively working to improve this. Apologies for any delays in our support – we're on it and appreciate your patience.
It's great to know you're utilizing JustCall for various aspects of your business. If you have any specific insights or if there's anything we can do to make your experience even better, feel free to reach out.
Cheers!
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Useful Easy Value for your money!
Reviewed on 2024/07/16
Perfect! It has been an enjoyable experience especially when I was just starting out
Perfect! It has been an enjoyable experience especially when I was just starting out
Pros
Its user friendly interface and that it tracks everything.
Cons
Maybe the SMS feature on the browser is a little slow so I use the dialer to send texts much faster
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
JustCall is Helpful
Reviewed on 2024/07/16
Pros
I love the reports, integration with HubSpot, and call recording.
Cons
Cumbersome to use- especially call search options.
JustCall FAQs
Below are some frequently asked questions for JustCall.Q. What type of pricing plans does JustCall offer?
JustCall offers the following pricing plans:
- Starting from: US$19.00/month
- Pricing model: Subscription
- Free Trial: Available
Essentials - $29/user/month (billed monthly) or $19/user/month (billed annually). Team - $39/user/month (billed monthly) or $29/user/month (billed annually). Pro - $69/user/month (billed monthly) or $49/user/month (billed annually). Business - Pricing available on request
Q. Who are the typical users of JustCall?
JustCall has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does JustCall support?
JustCall supports the following languages:
English
Q. Does JustCall support mobile devices?
JustCall supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does JustCall integrate with?
JustCall integrates with the following applications:
ActiveCampaign, Agile CRM, Apollo.io, Appy Pie, Bigin by Zoho CRM, Bitrix24, Bloobirds, Capsule, Close, Copper, Dropbox Business, EngageBay CRM, Enthu, Fireflies, Firmao CRM, Fivetran, Follow Up Boss, Freshdesk, Freshsales, Front, Gong.io, Google Calendar, Google Contacts, Gorgias, Greenhouse, Groove, Groove, Help Scout, Helpwise, HubSpot CRM, Intercom, JobAdder, Keap, Kommo, Kustomer, LeadSimple, LeadSquared, Less Annoying CRM, Make, Microsoft Outlook, Nimble, Notion, OnePageCRM, Ontraport, Outreach, Pipedream, Pipedrive, Pipeline CRM, Plecto, Podio, Re:amaze, Recruitee, SMS Reviews, SalesLoft, Salesmate, Slack, SugarCRM, Synchroteam, TeamWave, Vtiger CRM, Zapier, Zendesk Sell, Zendesk Suite, Zoho CRM, Zoho Desk, Zoho Recruit, monday.com, viaSocket
Q. What level of support does JustCall offer?
JustCall offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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