About JustCall

JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, seamlessly integrating with 100+ CRMs and essential business tools. Trusted by over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its robust features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS Copilot, live monitoring, sentiment analysis, and CRM integrations, while offering global phone numbers across 70+ countries. Streamline communication, enhance productivity, and elevate customer interactions with JustCall.


Key benefits of JustCall

Top JustCall features to watch out for:

Inbound and outbound calling
Send and receive SMS & MMS
Sales dialer (Auto, Predictive and Power dialers)
SMS Workflows
SMS Bots
Multi-level IVR
Real-time agent assist
AI-powered SMS Copilot
AI coaching
Sentiment analysis
AI call scoring
Live call monitoring
Shared WhatsApp inbox
Automatic call distribution (ACD)
100+ CRM integrations
Business phone numbers in 70+ countries

Sign up and get a 14-day free trial.


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JustCall Software - SMS analytics
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Not sure about JustCall? Compare with a popular alternative

JustCall

4,1 (176)
VS.
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Starting Price

US$19,00
month
US$55,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

91
183

Integrations

33
245

Ease of Use

4,3 (176)
4,3 (3 865)

Value for Money

4,3 (176)
4,2 (3 865)

Customer Service

4,3 (176)
4,3 (3 865)
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Reviews

Overall rating

4,1 /5
(176)
Value for Money
4,3/5
Features
4,1/5
Ease of Use
4,3/5
Customer Support
4,3/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 176
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just what we needed

Reviewed on 2019/08/09

Overall JustCall came through just in time for meet a requirement for my BBB accreditation, which...

Overall JustCall came through just in time for meet a requirement for my BBB accreditation, which states that I must have a phone number listed for clients. I was able to get my line setup in a few minutes. Plus, it auto-records my calls so I can focus on the talk and can take notes later. Oh and the Chrome extension is gold! Being able to dial numbers from any website is amazing! Best option for any size business looking for a great solution with lots of options.

Pros

Integrates with my CRM so I am can make and receive calls. Those calls and the recordings are automatically logged so I never have to worry about miscommunication.

Cons

Can get expensive quickly if you meed to add additional lines.

David
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Integrates well with most CRMs

Reviewed on 2019/08/11

We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the...

We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the go a lot. We needed to be able to answer at the desk and on the go at the same time. By not using the telephony features in Agile, we are able to go with their cheapest plain, which saves money. JC integrates pretty will, although there's no way to do automated sms campaigns from Agile via JC. The integration allows us to look at the customer history which also displays emails, notes, deals and anything else we want. We used to have to search many places to see conversations, but now we can just look at the history in Agile since it includes phone calls and texts.

Pros

JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.

Cons

The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Do not use. It's practically still in beta.

Reviewed on 2022/10/22

I don't recommend JustCall for anybody serious about getting a good dialer. Just spend a few extra...

I don't recommend JustCall for anybody serious about getting a good dialer. Just spend a few extra dollars per month and get something that works as advertised. Tons of broken/unreliable features, and they obviously know it. Most complaints get routed directly to DEVELOPERS, which is a sign of an unfinished product. This company is based in India, which is notorious for taking unfinished/unpolished SaaS to market too early. It's also why they ask for videos of everything, so they can constantly fix the next broken feature.Support is fast but mostly useless; they need a video so they can send it to a dev, and then tell you that nothing was ever broken 3 days later. So you're basically paying them to be their beta tester.This software is PURE trash for live transfers, especially if you want to track your stats relating to them. The feature is so poorly executed, that it should be removed. I spent almost a month on support calls with no resolution in the end. We couldn't even get the custom wait music to work. This is an unfinished product and cheaply made.

Pros

The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.

Cons

Marketed as a finished end-to-end product, but it's perpetually broken. It's practically still in beta. - Most of the features do not work in JustCall. - The Admin seat is full price, even if the admin makes no calls. Total waste of $$$.- You can't upload custom wait music in the Sales Dialer, and the wait music they provide by default is an awkward 4-second loop. - Transferring a call COMPLETELY breaks the reporting and analytics. If your business model relies on transferring DO NOT use this software.- Some of the support agents don't know the software that well. My onboarding person didn't guide the call properly, and I had to go through another onboarding session to get a simple question answered.- Anytime you have an issue, you'll be asked to reproduce it and create a video for it. I've never seen a software company do this so often. It's very inefficient, time-consuming, and unprofessional. It's what a BETA tester would ask, not a supposedly established SaaS company.- The software is unstable due to the poor network it's on; they try to gaslight you when you complain about dropped calls. I have a 400Mbps/20Mbps connection. That's fast. My agents have 40Mbps/5Mbps connections. We switched to PhoneBurner, which only needs a 5Mbps/5Mbps, and have been blazing through calls without fail.

Alternatives Considered

PhoneBurner

Reasons for Switching to JustCall

JustCall did not win my business, it lost it. I gave it a chance due to its cheap price, but in the end, JustCall was a waste of money. I regret the decision. I have switched to PhoneBurner, and it's been absolutely perfect for my business. Just pay the extra money and get PhoneBurner.

Response from SaaS Labs

Hi, I regret that your experience with us has not met your expectations. Customer satisfaction is our top priority and this is not reflective of the experience we'd like you to have.

Can you please share your email id or write to us at [email protected] so we can schedule a call with our product team to understand what went wrong with you and help your business with our product in the future?

Chrissy
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A solution that works!

Reviewed on 2024/01/23

Pros

After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team.

Cons

There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like.

Response from SaaS Labs

Thank you for your review, Chrissy! It truly made our day!
We appreciate your feedback and we are working towards offering seamless integration with your CRM.
Cheers!

Joseph
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Best Customer Service Out There

Reviewed on 2022/07/01

Good but not great on product. Great every time on customer service.

Good but not great on product. Great every time on customer service.

Pros

Software is fairly easy to use, but I went with these guys for customer service. Period. They respond so quickly, no matter how small the problem. I love that and need that with my team.

Cons

The interface is a little clunky (like the IVR), and we have had some glitches here and there. It would also be very nice for administrators to be able to edit their user's settings.

Alternatives Considered

CloudTalk

Reasons for Choosing JustCall

We used Aircall and it was a bit expensive and seriously bad with customer support. Making me do login to a separate support site to submit and track tickets? Really?!

Switched From

Aircall

Reasons for Switching to JustCall

They were unresponsive. I liked their product but their team was not on the ball with communication. If you can't email me back when I'm trying to buy your product then what the heck do you want me to expect of the service!

Response from SaaS Labs

Hai Joseph, Thank you so much for sharing your JustCall experience. Our support teams are always striving to ensure a seamless experience for your business. Regarding the technical glitches you can contact our support team anytime they will be ready to help you out! Also, next time whenever you face any glitches please feel free to write us at [email protected] for our product team to look into it!

Showing 5 reviews of 176 Read all reviews

JustCall FAQs

Below are some frequently asked questions for JustCall.

JustCall offers the following pricing plans:

  • Starting from: US$19,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Essentials - $29/user/month (billed monthly) or $19/user/month (billed annually). Team - $39/user/month (billed monthly) or $29/user/month (billed annually). Pro - $69/user/month (billed monthly) or $49/user/month (billed annually). Business - Pricing available on request

JustCall has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

JustCall supports the following languages:

English

JustCall supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

JustCall integrates with the following applications:

ActiveCampaign, Agile CRM, Close, Copper, Dropbox Business, EngageBay CRM, Freshdesk, Gong.io, Groove, Help Scout, Helpwise, HubSpot CRM, Infusionsoft CRM Singapore, Intercom, Kommo, Kustomer, Microsoft Outlook, Nimble, OnePageCRM, Ontraport, Outreach, Pipedrive, Re:amaze, SMS Reviews, Slack, Synchroteam, Vtiger CRM, Zapier, Zendesk Sell, Zendesk Suite, Zoho CRM, Zoho Desk, Zoho Recruit

JustCall offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for JustCall.