---
description: Learn how JustCall can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: JustCall Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1067/auto-dialer/software) > [JustCall](/software/2047760/justcall)

# JustCall

Canonical: https://www.getapp.za.com/software/2047760/justcall

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> Connect with customers on voice, SMS, email, or WhatsApp. With AI agents, automation, and 100+ integrations, you can reply instantly, close more deals, and keep customers happy even after hours.
> 
> Verdict: Rated **4.1/5** by 224 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of JustCall

Top JustCall features to watch out for:
✅ AI Voice Agent – answer, qualify, and book meetings 24/7
✅ Inbound \& outbound calling with local, toll-free, and international numbers
✅ Sales dialers
✅ WhatsApp, SMS, and MMS with bulk campaigns \& automation
✅ AI CoPilot for real-time agent assist and script suggestions
✅ AI Coaching, call scoring, and automated feedback
✅ Sentiment analysis for better customer insights
✅ Live call monitoring, whisper, and barge
✅ Multi-level IVR \& intelligent call routing
✅ Shared team inbox for calls, SMS, and WhatsApp
✅ Call transcription with AI-generated summaries
✅ SMS bots, workflows, scheduling, and analytics
✅ Appointment scheduling \& website click-to-call
✅ 100+ CRM \& app integrations
✅ Business phone numbers in 70+ countries
✅ Start your 14-day free trial today - no credit card required

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.1/5** | 224 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.1/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: SaaS Labs
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$29,00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Fair usage policy
Calling
- Includes outbound mobile and landline calls within your selected region, and inbound calls on routes under $0.02/min.
- Excludes toll-free, premium-rate, shared service numbers, international calls, call forwards, and Sales Dialer traffic.

SMS
- Includes messages to numbers in your selected region.
- Excludes SMS sent via workflows, bulk campaigns, and CRM automations.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Singapore, Spain, United Kingdom, United States

## Features

- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition

## Integrations (74 total)

- ActiveCampaign
- Agile CRM
- Apollo.io
- Appy Pie
- Appy Pie Design
- Bigin by Zoho CRM
- Bitrix24
- Bloobirds
- Bullhorn ATS & CRM
- Capsule
- Clay
- Close
- Copper
- Dataddo
- Dropbox Backup

... and 59 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Auto Dialer Software](https://www.getapp.za.com/directory/1067/auto-dialer/software)

## Related Categories

- [Auto Dialer Software](https://www.getapp.za.com/directory/1067/auto-dialer/software)
- [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software)
- [Business Phone Systems](https://www.getapp.za.com/directory/1099/business-phone-systems/software)
- [Predictive Dialer Software](https://www.getapp.za.com/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.za.com/directory/107/voip/software)

## Alternatives

1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3425 reviews)
2. [Bitrix24](https://www.getapp.za.com/software/90602/bitrix24) — 4.2/5 (990 reviews)
3. [Salesforce Sales Cloud](https://www.getapp.za.com/software/90378/salesforce) — 4.4/5 (18782 reviews)
4. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1781 reviews)
5. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4079 reviews)

## Reviews

### "JustCall Review: A Comprehensive and User-Friendly Communication Platform" — 4.0/5

> **Aman** | *03 March 2023* | Chemicals | Recommendation rating: 9.0/10
> 
> **Pros**: JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.
> 
> **Cons**: I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.
> 
> JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.

-----

### "A variety of features" — 4.0/5

> **Ina** | *17 July 2024* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: I don't know how hard to customize features but the management has been working on update/customize features over the course and I think JustCall has provided suitable features that our organization needs. 

I think the integration with our existing program has been smooth, too. We use Hubspot and Google.
> 
> **Cons**: Personally, I found the call back feature is really annoying. Even if a client receive assistance from us, because of the call-back, we keep getting calls which increase the overall volume we have to deal with.
> 
> It's not perfect but good enough to handle our daily operation.

-----

### "It's doing well enough, but I wouldn't say I'm excited about it." — 3.0/5

> **Lloyd** | *08 September 2023* | E-Learning | Recommendation rating: 6.0/10
> 
> **Pros**: Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers.  Justcall IQ also is very useful for sales training as well as call reviews.
> 
> **Cons**: Numerous users have connection issues.  Audio cutting in/out during calls.  Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users.  Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.
> 
> It's been ok.  We use it for our general sales call, customer support, as well as outreach campaigns.

-----

### "Efficient text messages company\!" — 5.0/5

> **Angie** | *08 January 2024* | Oil & Energy | Recommendation rating: 10.0/10
> 
> **Pros**: I like how convinient it is for me to reach out to candidates\! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around.
> 
> **Cons**: I would say, customer service should improve.
> 
> My overall experience for over a year has been good\! I like JustCall a lot and I plant to continue to use it\!\! my business has been affected in a positive way thanks to JustCall\! We have seen good results and financially has been affordable for us\!

-----

### "Excellent solution and excellent customer support" — 5.0/5

> **Stefano** | *26 July 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.
> 
> **Cons**: They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.
> 
> I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2047760/justcall)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/justcall/> |
| en-AE | <https://www.getapp.ae/software/2047760/justcall> |
| en-AU | <https://www.getapp.com.au/software/2047760/justcall> |
| en-CA | <https://www.getapp.ca/software/2047760/justcall> |
| en-GB | <https://www.getapp.co.uk/software/2047760/justcall> |
| en-IE | <https://www.getapp.ie/software/2047760/justcall> |
| en-NZ | <https://www.getapp.co.nz/software/2047760/justcall> |
| en-SG | <https://www.getapp.sg/software/2047760/justcall> |
| en-ZA | <https://www.getapp.za.com/software/2047760/justcall> |
| fr | <https://www.getapp.fr/software/2047760/justcall> |
| fr-BE | <https://fr.getapp.be/software/2047760/justcall> |
| fr-CA | <https://fr.getapp.ca/software/2047760/justcall> |
| nl | <https://www.getapp.nl/software/2047760/justcall> |
| nl-BE | <https://www.getapp.be/software/2047760/justcall> |

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