Rooftop
About Rooftop
Rooftop is a collaboration platform designed to help teams with email management, customer support, and task/project management. It allows users to manage incoming and outgoing messages, collaborate on emails and tasks, and keep track of team performance.
Rooftop will help users manage all team and personal inboxes in one place. Emails can be classified according to categories that make sense to increase organization. To manage projects, users can build workflows and task lists. Status labels can be used to keep track of what's going on and keep control over projects. These features include internal comments, file uploads, and external communication. Additionally, Rooftop can help track KPIs, see project status, and optimize team efficiency.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Collaboration email in an organized way
Reviewed on 2023/01/25
Helped our team to develop an entire project, all in a home office.
Helped our team to develop an entire project, all in a home office.
Pros
Works via the web; no need to install programs, helps the team to work as a team through tasks; helps to organize the inbox in an effective way, creating filters and giving importance to real objectives
Cons
I believe it needs new integrations with other tools; Search tool is a bit slow, could be improved.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very pleased
Reviewed on 2021/05/28
We have been able to bring our KPI of open topics from 30% down below 15% in less than one year...
We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department.
I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'
Pros
Improved proactive follow-up & productivity.
More detailed analysis on closure delay of tasks & other details.
Cons
Speed of the internal search engine needs improvement.
Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move.
It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.
Reasons for Switching to Rooftop
User Interface - easy to use and quick start up Local company with quick service supportResponse from EASI
Hi Preston, thank you so much for your review and for your precious feedback!
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Most of the options are really useful, this app allows a very professional customer support
Reviewed on 2021/06/01
Pros
Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.
Cons
Waiting time when charging a discussion.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Rooftop Software Review: Streamline Operations and Improve Communication
Reviewed on 2023/03/29
Pros
Cloud-based platform that offers project management and field service management solutions.Specifically designed for businesses that provide services such as HVAC, plumbing, electrical, and other home and commercial maintenance services.User-friendly interface that allows technicians to access job details and customer information from their mobile devices while in the field.Real-time updates on job status, inventory levels, and other metrics.Helps automate manual processes and improve communication between technicians and customers.Offers a free trial period for users to test the software before committing.
Cons
May not be suitable for businesses outside of the home and commercial maintenance services industry.Limited customization options may not meet the specific needs of all businesses.Some features may require additional setup and configuration, which can be time-consuming.May not be cost-effective for small businesses or individual service professionals.
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Rooftop is savior for project collaboration
Reviewed on 2022/07/05
It has it pro and cons, but overall, it helped us with our project in the communication and...
It has it pro and cons, but overall, it helped us with our project in the communication and collaboration aspect without fail.
Pros
Helped me and my coworker manage our projects and tasks with Rooftop's aid. Conferencing and a communication system are essential features for a collaborative project, and they has both built-in. It makes it easier for us to contact one another.
Cons
It was challenging to use this software since it requires a steady connection to the internet to download all of the necessary materials. The emailing services on my smartphone also constantly malfunction whenever I attempt to modify the template.
Rooftop FAQs
Below are some frequently asked questions for Rooftop.Q. What type of pricing plans does Rooftop offer?
Rooftop offers the following pricing plans:
- Starting from: US$49.00/month
- Pricing model: Subscription
- Free Trial: Available
Rooftop is available across 2 pricing plans: Business: $49/user/month Built for large teams Enterprise: Contact Rooftop for pricing Custom features A discount is offered on annually billed plans.
Q. Who are the typical users of Rooftop?
Rooftop has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Rooftop support?
Rooftop supports the following languages:
Dutch, English, French
Q. Does Rooftop support mobile devices?
Rooftop supports the following devices:
Q. What other apps does Rooftop integrate with?
We do not have any information about what integrations Rooftop has
Q. What level of support does Rooftop offer?
Rooftop offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base
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