GhostPractice

About GhostPractice
GhostPractice is a law practice management software designed to help legal firms handle debt collection, billing, time tracking, accounting, bank reconciliation, and other administrative processes from within a unified platform. Supervisors can import data in bulk, maintain an audit log for electronic requisitions and create custom bills according to specific departments’ requirements.
Using GhostPractice, law firms can store information related to clients, cases, documents, tasks, billing, and accounting in a centralized repository. Businesses can match and compare bank statements, track time or costs for each task, and manage contacts individually or based on groups. Administrators can create mailing lists for email and direct mail marketing campaigns. Legal professionals can also generate reports on debtor summary statements and debt recovery status.
GhostPractice facilitates integration with several third-party systems such as ACL, Microsoft Outlook, and more. Other features include general ledger, trust accounting, business intelligence (BI), accounts payable, customizable reports, and milestone management.
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- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Support Team!
Reviewed on 2021/02/01
Our integration week occurred during the first COVID lockdown in Ontario, so we probably weren't a...
Our integration week occurred during the first COVID lockdown in Ontario, so we probably weren't a typical install. It made things a little harder to get staff to adapt to the software, but I think now that we are up and running and almost a year into things, the staff are adapting well. Their support and training teams have been a huge asset to us when we've run into issues.
Pros
The ease of finding information and being able to generate reports instantaneously. Having used previous software where it would take almost a day to generate some reports, this is a huge timesaver. It is also nice to have a place to save all of our file documentation and have it at the tip of our fingertips instead of pulling a paper file.
The GhostPractice integration with Conveyancer/Unity is also a huge asset. Not having to manually enter the dockets is a huge timesaver, especially with our busy real estate practice.
Cons
There are a few features we would like to see improved.
1. The ability to save PDFs directly to a file instead of having to save them to a folder on the computer first.
2. The ability to have the file owner automatically designated as the split fee earner on the file (with the ability to change this if need be).
Reasons for Choosing GhostPractice
We wanted an all-in-one system that allowed us to capture the file electronically; track time; and handle the back-end bookkeeping.Switched From
ProLawReasons for Switching to GhostPractice
The number one factor for us was their support. We were also impressed by how seamlessly they could carry over our information from PCLaw, and their price point. It was also an all-in-one solution - It manages the back end and the front end of our business. They are also based here in Canada, which was a plus.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Does what it says it does on the box!
Reviewed on 2021/01/27
We are very happy with GhostPractice. Simple. It is a tool that reliably works, allows us to get...
We are very happy with GhostPractice. Simple. It is a tool that reliably works, allows us to get on with our job and gets out of the way. What more do you want?
Pros
What I like most about GhostPractice is that it does what it is supposed to do without any drama. Most of the practice management software packages sell themselves on enhancing efficiency. But GhostPractice is the first one that we have encountered that does that - no fuss, no muss. I also have to add that our experience with installation, data migration, training, support, etc., has been great. Again, no fuss, no muss.
Cons
If GhostPractice has any weak points or areas where it could improve, I would identify the GUI as something that some users may find a little off-putting, simply because it seems a little out-of-date. A bit of a face-lift wouldn't go amiss but it works fine as-is. I would also add that the terminology that is sometimes used in GhostPractice belies its developmental origins in South Africa; they could work on being more market-neutral in that regard. Finally, perhaps a slightly better/tighter integration with Outlook. Again, GhostPractice works well with Microsoft but making it even more seamless would be great.
Reasons for Choosing GhostPractice
Amicus Attorney and its successor AbacusLaw were nothing short of 'drama queens'. They did not perform as promised, required constant escalation of support and generally speaking did a marvellous job of enhancing INefficiency.Switched From
Amicus AttorneyReasons for Switching to GhostPractice
It works. It's powerful. It's stable. It gets out of the way.- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
GhostPractice
Reviewed on 2021/01/26
GhostPractice allows our local account clerk, as well as our Controller, to create all necessary...
GhostPractice allows our local account clerk, as well as our Controller, to create all necessary monthly and yearly reports from one application. We find that GP does what is needed for a small to mid-sized firm.
Pros
The primary consideration was lawyers' ability to efficiently keep track of their daily time dockets. This need was easily met by GP. On the accounting side, GP provided the ability to create monthly invoices directly from the GP platform. Other options necessitated purchase and integration of additional software applications in order to manage docketing, billing, and day-to-day accounting processes.
Cons
On the billing side, it would be extremely helpful to have the ability to move multiple dockets from one matter to another. (Currently, this can only be completed by moving one docket at a time.)
From the timekeeper's vantage point, it would be great for each to be able to access a monthly calendar view (not a list) of progress towards monthly and quarterly billing goals. (This is a function of PCLaw that is greatly missed!)
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
GhostPractice Review
Reviewed on 2021/01/26
Our overall experience has been excellent, from onboarding to implementation to everyday use. The...
Our overall experience has been excellent, from onboarding to implementation to everyday use. The team at GP has been alongside us each step of the way, providing support and guidance. We worked closely together to plan the transition, which went very smoothly. Once the migration was complete, the team provided hands on support (on site) to help our team get comfortable and used to the new processes. We are confident that we would not have received this level of support from any other company.
Since then, we have continued to be impressed by GP. Not only with respect to our day-to-day use of the program, but with the team's receptiveness to our feedback. Suggestions for improvements are not dismissed and have been addressed. We have seen updates specifically adopt suggestions made or address concerns identified. The team at GP is truly committed to continually improving their product.
Pros
Definitely access to information. At any time information about the Firm's performance is available and easy to find, as is information about each user's performance. Reporting options are endless.
Being new to document management software, we are also very keen on the level of oversight we now have over our files. Management of the workflow is transparent and easy to manage. Utilizing tasks is key. At any time, anyone can now review a file, understand its' status and next steps (and who is responsible for those steps).
Cons
Not necessarily a con, but something to consider - everyone has to be open to the change. As with any software change, we have had to let go of our "old ways" and be open to new (and better) approaches. Everything that our old software does, GP does (but better!), it just may be in a different place or called something slightly different. Getting everyone to buy in to the change in advance is essential to a smooth transition.
From a practical standpoint, the level of customization can have its' drawbacks. While it is wonderful to be able to have endless number of departments, each customized to the workflow of that department (in terms of folder structure, event sets, etc.), it does make reporting more difficult. Multiple reports need to be generated to see overall data. For example, you may create several different departments for your Family Law practice, based on the nature of the file (i.e., negotiations vs. collaborative vs. Court). While this optimizes the workflow/document management end of GP, by doing so you have now created the need to run multiple reports to see the overall performance of your Family Law practice.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GP User
Reviewed on 2021/01/26
GP has assisted in our ability to track significant milestones and enables us to obtain customized...
GP has assisted in our ability to track significant milestones and enables us to obtain customized reports to assist in our reporting to our financial institutional clients. The GP deployment team is second to none. Our firm is very resistant to change and the GP team was extremely patient and accommodating. I am unsure if we could have had a successful roll out if not for the support provided by GP.
Pros
The software is extremely intuitive and very customizable. The interface is easy to navigate and train staff to use.
Cons
As a debt litigation firm, some of the functionalities could not be specifically tailored to our needs. This is not unusual for pre-programmed software; however, the GP team worked with our firm to strategize how to use other functions for our required needs.
Reasons for Switching to GhostPractice
The IT support and GP deployment team; along with several of the customizations, is really why this software was selected. Additionally, our firm also uses ACL and the integration between the two programs was a selling point. Finally, GP allows our firm to house the data, it is not saved on a cloud. This is a phenomenal security feature allowing our office to conform with our institutional client's security requirements.GhostPractice FAQs
Below are some frequently asked questions for GhostPractice.Q. What type of pricing plans does GhostPractice offer?
GhostPractice offers the following pricing plans:
- Starting from: CA$70.00/month
- Pricing model: Subscription
- Free Trial: Available
Min $500/month for up to 10 users.
Q. Who are the typical users of GhostPractice?
GhostPractice has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does GhostPractice support?
GhostPractice supports the following languages:
English
Q. Does GhostPractice support mobile devices?
GhostPractice supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does GhostPractice integrate with?
GhostPractice integrates with the following applications:
Microsoft Excel, Microsoft Outlook, Microsoft Word
Q. What level of support does GhostPractice offer?
GhostPractice offers the following support options:
Email/Help Desk, Phone Support
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