CustomerSure

The simplest way to improve how you handle customer feedback

About CustomerSure

Service and sales teams use CustomerSure to improve how they deal with customer feedback.

A great feedback process is the best investment you can make in improving satisfaction. It delights customers by problems before they happen, prevents minor issues escalating to full-blown complaints, and provides you with the hard evidence you need to implement process improvement and QA iny our business.

CustomerSure is a powerful feeedback platform that gets out of your way, and makes it easy to focus on finding out what your customers think, and doing something about it.

Powerful segmentation allows you to pinpoint staff, or areas of your business that are under-performing, and provides you with explanations and evidence in the form of verbatim customer feedback.

Our industry-tested team have worked with hundreds of businesses globally, and will work with you to develop a feedback process that works for you.

CustomerSure is a liceensed NPS vendor. We’ll help you understand where NPS is right for you, where it isn’t, and what to do instead.

Key benefits of CustomerSure

Improve customer satisfaction
Grow sales through retention & recommendations
Enhance your brand & reputation
Drive word-of-mouth marketing
Win new customers by standing out from the competition.

Devices

Business size

S M L

Markets

United Arab Emirates, Afghanistan, Antigua & Barbuda, Albania, Armenia and 166 others, Angola, Argentina, Austria, Australia, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Burundi, Benin, Bolivia, Brazil, Bahamas, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Switzerland, Côte d’Ivoire, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Western Sahara, Eritrea, Spain, Ethiopia, Finland, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Ghana, Guinea, Equatorial Guinea, Greece, South Georgia & South Sandwich Islands, Guatemala, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iran, Iceland, Italy, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Comoros, St. Kitts & Nevis, North Korea, South Korea, Kuwait, Kazakhstan, Laos, Lebanon, St. Lucia, Sri Lanka, Liberia, Lesotho, Lithuania, Latvia, Libya, Morocco, Moldova, Montenegro, Madagascar, North Macedonia, Mali, Myanmar (Burma), Mongolia, Mauritania, Malta, Malawi, Mexico, Malaysia, Mozambique, Namibia, Niger, Nigeria, Nicaragua, Netherlands, Norway, Nepal, New Zealand, Oman, Panama, Peru, French Polynesia, Philippines, Pakistan, Poland, Portugal, Paraguay, Qatar, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Seychelles, Sudan, Sweden, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, South Sudan, El Salvador, Syria, Eswatini, Chad, French Southern Territories, Togo, Thailand, Tajikistan, Turkmenistan, Tunisia, Turkey, Trinidad & Tobago, Taiwan, Tanzania, Ukraine, Uganda, United States, Uzbekistan, St. Vincent & Grenadines, Venezuela, Vietnam, Yemen, South Africa, Zambia, Zimbabwe

Supported Languages

Dutch, English, French, German, Japanese, Spanish, Swedish

Features

Total features of CustomerSure: 10

  • API
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Mobile Survey
  • Multi-Channel Distribution
  • Question Library
  • Reporting/Analytics
  • Survey Builder
  • URL Customization

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Reviews

Overall rating

5 /5
(5)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

Already have CustomerSure?

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Showing 5 reviews of 5
Emma ledger
Overall rating
  • Review Source

Overall rating

100% recommend this app

Reviewed on 2012/03/19

I love CustomerSure, it helps create a perfect user friendly way of communicating for both the...

I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc! 100% recommend this app.

from apps.shopify.com/customersure - getbusystore

Simply superheroes
Overall rating
  • Review Source

Overall rating

Overall I highly recommend this app

Reviewed on 2013/03/14

One of the drawbacks to having an ecommerce store is not being able to see the end result of the...

One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer.
Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out.
Installing the app was painless (especially for someone like me who knows so little code).

Setting up the dashboard and the survey were easy to do.
Within 24 hours of set-up, I was getting immediate feedback from visitors.
Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in.
Overall I highly recommend this app as a way of connecting with your customers after a transaction.
Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice.

Ashley B.
Overall rating
  • Industry: Oil & Energy
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CustomerSure is a Must

Reviewed on 2018/03/16

It does amazing job at helping us get customer feedback.

It does amazing job at helping us get customer feedback.

Pros

CustomerSure is a must need for all companies to receive customer feedback. This is a great tool to connect with your customer and help build top rated customer service. This software is very easy to use no matter what your skill level is.

Damien bidmead
Overall rating
  • Review Source

Overall rating

Great application for centralising your customer service

Reviewed on 2012/01/19

This is a great application for centralising your customer service and responding in an organised...

This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns.

(From apps.shopify.com/customersure -MoreTVicar)

Sophie
Overall rating
  • Review Source

Overall rating

CustomerSure is slick

Reviewed on 2012/10/01

CustomerSure is slick, it integrates with our company branding really well and is easy to use.

CustomerSure is slick, it integrates with our company branding really well and is easy to use.

Showing 5 reviews of 5 Read all reviews

CustomerSure FAQs

Below are some frequently asked questions for CustomerSure.

CustomerSure offers the following pricing plans:

  • Starting from: £299,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

CustomerSure starts at just £299 ($499USD) per month for teams. Custom quotes available on request.

We do not have any information about CustomerSure features

CustomerSure has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

CustomerSure supports the following languages:

Dutch, English, French, German, Japanese, Spanish, Swedish

CustomerSure supports the following devices:

We do not have any information about what integrations CustomerSure has

CustomerSure offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

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