Patient Prism

5.0 (22)
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Call recording software for dental practitioners

About Patient Prism

Patient Prism is a call recording software that helps dental practitioners track calls, identify opportunities, and re-engage with patients to schedule bookings. Key features of the platform include call scoring, opportunity value identification, staff attribution, marketing analytics, performance tracking, and transcription.

Administrators can visualize data across call volumes according to various metrics including hours and days, voicemails, and call summaries on a unified interface. Patient Prism enables teams to receive feedback regarding various calls and reward certificates to employees based on the team performance. Operators can also assess marketing strategies and track outcomes of follow-up activities on a centralized dashboard.

Patient Prism offers a CallViz Cloud module, which lets businesses identify requirements of customers and generate keyword-specific reports. Supervisors can also utilize AI-based tools to identify potential patients in real-time.


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Patient Prism Software - Patient Prism call performance
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Patient Prism Software - Patient Prism call performance

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US$99.00
month
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Reviews

Overall rating

5.0 /5
(22)
Value for Money
4.8/5
Features
4.9/5
Ease of Use
4.8/5
Customer Support
5.0/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 22
Amit
Overall rating
  • Industry: Medical Practice
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Patient Prims

Reviewed on 2021/02/09

Pros

Easy to use, patient focused and good for staff.

Cons

Nothing. It is very straightforward to use.

Shannah
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly and highly useful

Reviewed on 2021/02/01

Overall we are extremely pleased with Patient Prism and look forward to continuing our relationship....

Overall we are extremely pleased with Patient Prism and look forward to continuing our relationship. Patient Prism Academy is one of our best training tools.

Pros

Our offices have benefited from Patient Prism tremensdously by having the ability to keep in touch with future patients. It was a smooth transition into Patient Prism and whenever we experience anything we have questions with support is always there for us.

Cons

The only con to Patient Prism is that we have many locations and I would like for concerning calls to be flagged so I could listen to more concerning calls then trying to listen to many until I find red flags.

Response from Patient Prism

Thank you Shannah for your review. We strive to make Patient Prism as easy as possible for all sized dental offices to use. Your feedback is greatly appreciated.

Maya
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

SO FAR its a great feature in managing our teams

Reviewed on 2021/07/15

Need a bit more training to fully USE IT.

Need a bit more training to fully USE IT.

Pros

Appreciate they rate the calls, saves us a step

Cons

NOT SURE we are using the patient reminders yet?

Steven
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pushing Our Business Forward

Reviewed on 2021/01/29

Patient Prism has streamlined our front end process making it easier to follow up on missed...

Patient Prism has streamlined our front end process making it easier to follow up on missed opportunities and

Pros

Their are several tools to help you improve your customer or patient interactions. I use the videos on the website for training our front desk staff. The recorded calls allow me to pinpoint what we are doing well as well as areas we can improve on. The breakdown of calls by employee allows me to apply accountability and celebrate achievements.

Cons

I do not have anything negative to point out for our applied use of Patient Prism.

Alternatives Considered

Lighthouse 360

Reasons for Switching to Patient Prism

I was not part of the team that chose Patient Prism. However, I can not see using an alternative product.
Ashlee
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Favorite KPI Measuring Tool

Reviewed on 2021/01/29

Patient Prism allows us to quickly follow up with patients and it is so easy to understand....

Patient Prism allows us to quickly follow up with patients and it is so easy to understand. [SENSITIVE CONTENT HIDDEN] and all the staff are EXCEPTIONAL. They seriously make it all worthwhile with how patient they are with you and helpful all along the way. Patient Prism Academy is awesome also!

Pros

This is the MOST simple to use platform I use on a day-to-day basis. It is so user friendly and easy to understand exactly what you are looking at and digesting.

Cons

There is nothing I don't like... It would be cool if there was a notification system to let you know if your call connection/conversion, etc. fell below a certain threshold.

Showing 5 reviews of 22 Read all reviews

Patient Prism FAQs

Below are some frequently asked questions for Patient Prism.

Patient Prism offers the following pricing plans:

  • Starting from: US$99.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

$99/month (billed monthly); $94/month (billed annually) $399/month (billed monthly); $379/month (billed annually)

Patient Prism has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Patient Prism supports the following languages:

English

Patient Prism supports the following devices:

Patient Prism integrates with the following applications:

Google Ads, Google Analytics 360

Patient Prism offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Patient Prism.