ServicePilot

4.4 (7)
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Continuous measurement of IT performance and security

About ServicePilot

ServicePilot is a high-performance monitoring software solution providing full-stack observability via metrics, traces, and logs. Businesses can collect data from IT infrastructure, networks, applications, and security services to streamline issue resolution.


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ServicePilot Software - IT Infrastructure Monitoring and Mapping
ServicePilot Software - Web Application Performance Monitoring
ServicePilot Software - Log Analytics and Security Monitoring
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ServicePilot Software - IT Infrastructure Monitoring and Mapping
ServicePilot Software - Web Application Performance Monitoring
ServicePilot Software - Log Analytics and Security Monitoring

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ServicePilot

4.4 (7)
VS.
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Starting Price

US$435.00
month
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Pricing Options

Free version
Free trial
Free version
Free trial

Features

88
126

Integrations

67
17

Ease of Use

4.4 (7)
4.6 (31)

Value for Money

4.0 (7)
4.5 (31)

Customer Service

5.0 (7)
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Reviews

Overall rating

4.4 /5
(7)
Value for Money
4/5
Features
4.6/5
Ease of Use
4.4/5
Customer Support
5/5

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Showing 5 reviews of 7
Aiden
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A Versatile Solution for Streamlined Service Management

Reviewed on 2024/12/24

Pros

Service Pilot has a comprehensive feature list that contains everything you could need in a service management tool. I have used it briefly in preparation for a personal project, and used it as a user.

Cons

There seems to be fairly limited integration features as well as a complex initial setup process that may make some users stray away.

Jolivet
Overall rating
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Efficient and very professional product

Reviewed on 2021/06/17

For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as...

For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business.

Pros

For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands.

Cons

There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support.

Thierry
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Supervision like you need.

Reviewed on 2021/06/17

Support is very important and easy to reach, the team are always available for help!
Tjis is very...

Support is very important and easy to reach, the team are always available for help!
Tjis is very important when we install it few years ago, and support team was near us all days where we need help!

Pros

This software could be defined with your specific configuration it's not a standard we can build exactly what we need

Cons

For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter

Sylvain
Overall rating
  • Industry: Facilities Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

great supervision tools

Reviewed on 2021/06/18

Fast and effective

Fast and effective

Pros

Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment

Cons

The negative points are the use of shortcuts, the inability to modify a packaged view

Olivier
Overall rating
  • Industry: Computer Networking
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ServicePilot, the great swiss knife

Reviewed on 2021/06/18

ServicePilot is mostly used for our end customers voice monitoring and quality.
Real benefit in...

ServicePilot is mostly used for our end customers voice monitoring and quality.
Real benefit in visibilty.
Is able to detect security issues on voice networks.

Pros

Ease of use and deploy.
Flexibility.
Customizability.
Performance.
Perpetual improvements.
Support team availability and efficiency.

Cons

request knowledge of products that will be monitored by this software.
Must practice regularly to be efficient with the product.

Showing 5 reviews of 7 Read all reviews

ServicePilot FAQs

Below are some frequently asked questions for ServicePilot.

ServicePilot offers the following pricing plans:

  • Starting from: US$435.00/month
  • Pricing model: Subscription
  • Free Trial: Available

ServicePilot has the following typical customers:

501–1,000, 1,001–5,000

ServicePilot supports the following languages:

English, French, Spanish

ServicePilot supports the following devices:

ServicePilot integrates with the following applications:

ASP.NET Zero, Apache CouchDB, Apache Solr, Apache Tomcat, Aruba ClearPass, Atomicorp OSSEC, Avaya Cloud Office, Avaya UCaaS, Azure Active Directory, CentOS Linux, Cisco Meraki, Couchbase Server, DNS Manager, Datadog, Docker, Dynatrace, EMC, Elastic, Elastic Stack, HashiCorp Consul, InfluxDB, JBoss EAP, Jira, Joomla, Junos OS, KVM, Kubermatic Kubernetes Platform, Loggly, ManageEngine NetFlow Analyzer, Microsoft 365, Microsoft Azure, Microsoft Outlook, Microsoft SQL Server, Microsoft Teams, Momence, MongoDB, MySQL, Nagios Core, Nagios Log Server, Nagios Network Analyzer, Nagios XI, NetFlow Traffic Analyzer, Nextcloud, Nimble, Oracle Linux, Polycom UC Software, PostgreSQL, RDPWin, Red Hat Enterprise Linux, Riak, SD-WAN, SUSE Linux Enterprise Desktop, Snort, Solarwinds Log Analyzer, Splunk Enterprise, Sumo Logic, Synology Drive, Syslog-ng, Trellix Connect, Trellix Endpoint Security, Ubuntu, Veeam Data Platform, Webhook Relay, Windows 10, WordPress, Zabbix, vSphere

ServicePilot offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for ServicePilot.