ServicePilot

About ServicePilot
ServicePilot is a high-performance monitoring software solution providing full-stack observability via metrics, traces, and logs. Businesses can collect data from IT infrastructure, networks, applications, and security services to streamline issue resolution.
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Reviews
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A Versatile Solution for Streamlined Service Management
Reviewed on 2024/12/24
Pros
Service Pilot has a comprehensive feature list that contains everything you could need in a service management tool. I have used it briefly in preparation for a personal project, and used it as a user.
Cons
There seems to be fairly limited integration features as well as a complex initial setup process that may make some users stray away.
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Efficient and very professional product
Reviewed on 2021/06/17
For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as...
For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business.
Pros
For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands.
Cons
There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Supervision like you need.
Reviewed on 2021/06/17
Support is very important and easy to reach, the team are always available for help!
Tjis is very...
Support is very important and easy to reach, the team are always available for help!
Tjis is very important when we install it few years ago, and support team was near us all days where we need help!
Pros
This software could be defined with your specific configuration it's not a standard we can build exactly what we need
Cons
For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter
- Industry: Facilities Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
great supervision tools
Reviewed on 2021/06/18
Fast and effective
Fast and effective
Pros
Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment
Cons
The negative points are the use of shortcuts, the inability to modify a packaged view
- Industry: Computer Networking
- Company size: 10,000+ Employees
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ServicePilot, the great swiss knife
Reviewed on 2021/06/18
ServicePilot is mostly used for our end customers voice monitoring and quality.
Real benefit in...
ServicePilot is mostly used for our end customers voice monitoring and quality.
Real benefit in visibilty.
Is able to detect security issues on voice networks.
Pros
Ease of use and deploy.
Flexibility.
Customizability.
Performance.
Perpetual improvements.
Support team availability and efficiency.
Cons
request knowledge of products that will be monitored by this software.
Must practice regularly to be efficient with the product.
ServicePilot FAQs
Below are some frequently asked questions for ServicePilot.Q. What type of pricing plans does ServicePilot offer?
ServicePilot offers the following pricing plans:
- Starting from: US$435.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of ServicePilot?
ServicePilot has the following typical customers:
501–1,000, 1,001–5,000
Q. What languages does ServicePilot support?
ServicePilot supports the following languages:
English, French, Spanish
Q. Does ServicePilot support mobile devices?
ServicePilot supports the following devices:
Q. What other apps does ServicePilot integrate with?
ServicePilot integrates with the following applications:
ASP.NET Zero, Apache CouchDB, Apache Solr, Apache Tomcat, Aruba ClearPass, Atomicorp OSSEC, Avaya Cloud Office, Avaya UCaaS, Azure Active Directory, CentOS Linux, Cisco Meraki, Couchbase Server, DNS Manager, Datadog, Docker, Dynatrace, EMC, Elastic, Elastic Stack, HashiCorp Consul, InfluxDB, JBoss EAP, Jira, Joomla, Junos OS, KVM, Kubermatic Kubernetes Platform, Loggly, ManageEngine NetFlow Analyzer, Microsoft 365, Microsoft Azure, Microsoft Outlook, Microsoft SQL Server, Microsoft Teams, Momence, MongoDB, MySQL, Nagios Core, Nagios Log Server, Nagios Network Analyzer, Nagios XI, NetFlow Traffic Analyzer, Nextcloud, Nimble, Oracle Linux, Polycom UC Software, PostgreSQL, RDPWin, Red Hat Enterprise Linux, Riak, SD-WAN, SUSE Linux Enterprise Desktop, Snort, Solarwinds Log Analyzer, Splunk Enterprise, Sumo Logic, Synology Drive, Syslog-ng, Trellix Connect, Trellix Endpoint Security, Ubuntu, Veeam Data Platform, Webhook Relay, Windows 10, WordPress, Zabbix, vSphere
Q. What level of support does ServicePilot offer?
ServicePilot offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Related categories
See all software categories found for ServicePilot.
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