BMC Helix ITSM
About BMC Helix ITSM
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.
BMC Helix ITSM allows IT professionals to automatically generate templates, assets, and knowledge article suggestions to resolve specific queries and issues. Supervisors can manage predictive service management operations by assigning, auto classifying, and routing incoming tickets and emails. It also offers multi-cloud service management tools, which enables team members to handle problems and incidents across cloud-based, multi-service, and multi-provider infrastructures.
BMC Helix ITSM offers an API, which allows businesses to integrate the platform with several third-party solutions, such as Koviar, Ivanti, Apptio, and more. The built-in dashboard lets business leaders to utilize a drag-and-drop interface to create incidents, changes, service availability-based reports and data visualizations.
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Reviews
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- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I use Remedy Service Desk as a working tool.
Reviewed on 2020/01/13
Pros
I really enjoyed Remedy Service Desk because of the Mult Cloud Features, Cloud Provider Release, and Automated Actions.
Cons
I have not found any problems at Remedy Service Desk so far.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
A decent alternative in ITSM domain
Reviewed on 2022/02/25
Pros
BMC Helix is a decent alternative when it comes to managing service requests, incidents and trouble tickets. Belonging to a huge brand which is number 1 in OSS area in telecommunications, it is pricy; but provides good support for enterprise solutions.
Cons
Not the best front end programming. Very hard to build RPA automations around.
Floating licenses are problemmatic sometimes, blocking the user for some time when trying to log in from different IPs.
Alternatives Considered
IBM Maximo Application Suite- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Enterprise Incident and Change Tracking Software
Reviewed on 2018/10/05
Pros
Remedy works well in modern web browsers which is something anyone can appreciate. Specifically browsers that handle advanced web applications well such as Google Chrome. The general layout is relatively intuitive and a lot of organizations will use their development framework to customize.
Cons
The application feels extremely bloated even for a web application. I find myself often spending more time waiting for a screen to load than I do resolving the issue, documenting the incident, or logging the change request.
- Industry: Human Resources
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I missed it, once we migrated to a different system. I still do. Great software!
Reviewed on 2018/04/16
Work satisfaction and quality in performing daily tasks.
Work satisfaction and quality in performing daily tasks.
Pros
It was bulletproof. Rarely overloaded. Always running smoothly.
Remedy is for people who value professional work. It's almost impossible to make mistakes when routing. Data extraction is also possible and is actually pretty good, although a bit complex.
Cons
Exchanged with other systems is always flawed for some reason. I worked so far with 3 different systems exchanged with Remedy and the exchange was always problematic.
- Industry: Pharmaceuticals
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Good ITSM tool
Reviewed on 2018/04/15
I use this software withing ITSM and we use it to track tickets, problems and trends within service...
I use this software withing ITSM and we use it to track tickets, problems and trends within service and its impact on business.
Pros
It gathers Incident, problem and knowledge management in one software and it doing it good. Tickets can be assigned ongoing change management items.
Cons
There is quite high entry level, so it takes some extra time to use it quickly and efficiently to support your business needs.
BMC Helix ITSM FAQs
Below are some frequently asked questions for BMC Helix ITSM.Q. What type of pricing plans does BMC Helix ITSM offer?
BMC Helix ITSM offers the following pricing plans:
- Free Trial: Available
Please contact BMC Software directly for pricing details
Q. Who are the typical users of BMC Helix ITSM?
BMC Helix ITSM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does BMC Helix ITSM support?
BMC Helix ITSM supports the following languages:
English
Q. Does BMC Helix ITSM support mobile devices?
BMC Helix ITSM supports the following devices:
Q. What other apps does BMC Helix ITSM integrate with?
BMC Helix ITSM integrates with the following applications:
Yurbi
Q. What level of support does BMC Helix ITSM offer?
BMC Helix ITSM offers the following support options:
Email/Help Desk
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