BMC Helix ITSM

About BMC Helix ITSM

BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.

BMC Helix ITSM allows IT professionals to automatically generate templates, assets, and knowledge article suggestions to resolve specific queries and issues. Supervisors can manage predictive service management operations by assigning, auto classifying, and routing incoming tickets and emails. It also offers multi-cloud service management tools, which enables team members to handle problems and incidents across cloud-based, multi-service, and multi-provider infrastructures.

BMC Helix ITSM offers an API, which allows businesses to integrate the platform with several third-party solutions, such as Koviar, Ivanti, Apptio, and more. The built-in dashboard lets business leaders to utilize a drag-and-drop interface to create incidents, changes, service availability-based reports and data visualizations.


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BMC Helix ITSM Software - BMC Helix ITSM dashboard
BMC Helix ITSM Software - BMC Helix ITSM resources
BMC Helix ITSM Software - BMC Helix ITSM incident
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BMC Helix ITSM Software - BMC Helix ITSM dashboard
BMC Helix ITSM Software - BMC Helix ITSM resources
BMC Helix ITSM Software - BMC Helix ITSM incident

Not sure about BMC Helix ITSM? Compare with a popular alternative

BMC Helix ITSM

4,1 (114)
VS.
Highly reviewed

Starting Price

No pricing found
US$79,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

3
124

Integrations

1
19

Ease of Use

3,7 (114)
4,5 (441)

Value for Money

3,9 (114)
4,6 (441)

Customer Service

3,9 (114)
4,5 (441)
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Reviews

Overall rating

4,1 /5
(114)
Value for Money
3,9/5
Features
4,0/5
Ease of Use
3,7/5
Customer Support
3,9/5

Already have BMC Helix ITSM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 114
Srishti
Srishti
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Tool

Reviewed on 2019/06/12

Pros

This tool is very helpful in managing alerts & can be nicely sync with monitoring tools.

Cons

I never faced any issues & used this in my previous organization too.

Bala Jyothi
Overall rating
  • Industry: Telecommunications
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best tool for Resolving Dockets - Customer support

Reviewed on 2019/05/04

We are using Remedy on a daily basis to resolve customer tickets...very easy to keep track of the...

We are using Remedy on a daily basis to resolve customer tickets...very easy to keep track of the issues, customer can revert back as well , so that we can provide optimum solution to the issues raised through remedy dockets..

Pros

It is very helpful for resolving the dockets, almost all the attributes are self explanatory, easy to use, what i like the most is reports are generated with all the details like when the docket is raised, when it is resolved, average time duration, and also we can customize the reports...It makes life easy

Cons

So far everything is useful and good about Remedy

Martin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Enterprise ITSM solution

Reviewed on 2020/05/05

Remedy is an enterprise solution that scales with the size of the company. It offers a lot of...

Remedy is an enterprise solution that scales with the size of the company. It offers a lot of options to comply to the services and processes within the company.

BMC was many years the market leader regarding ITSM. However they are by passed by there competitors. Due to this BMC is moving to their new Helix platform. That is future ready and offers a modern look and feel.

Pros

The scalability and options available that the application offers.

Cons

Too many screens/pop-ups that a user needs to work through before they can work with the application and put in their comments and remarks.

Verified Reviewer
Overall rating
  • Industry: Human Resources
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I missed it, once we migrated to a different system. I still do. Great software!

Reviewed on 2018/04/16

Work satisfaction and quality in performing daily tasks.

Work satisfaction and quality in performing daily tasks.

Pros

It was bulletproof. Rarely overloaded. Always running smoothly.
Remedy is for people who value professional work. It's almost impossible to make mistakes when routing. Data extraction is also possible and is actually pretty good, although a bit complex.

Cons

Exchanged with other systems is always flawed for some reason. I worked so far with 3 different systems exchanged with Remedy and the exchange was always problematic.

Tony
Overall rating
  • Industry: Newspapers
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great Tool for Large Datacenter

Reviewed on 2019/05/01

we use Remedy incident and change management every single day as my team is a the datacenter...

we use Remedy incident and change management every single day as my team is a the datacenter support staff. It's crucial that we get notified immediately about incoming tickets and can access them quickly. Remedy does this for us and keeps our response time very low!

Pros

easy management for my team's incident ticket queue. can access from anywhere without a client app now

Cons

we frequently need to print incidents and change tickets to get all the info so we can travel to the datacenter and troubleshoot issues

Showing 5 reviews of 114 Read all reviews

BMC Helix ITSM FAQs

Below are some frequently asked questions for BMC Helix ITSM.

BMC Helix ITSM offers the following pricing plans:

  • Free Trial: Available

Please contact BMC Software directly for pricing details

BMC Helix ITSM has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

BMC Helix ITSM supports the following languages:

English

BMC Helix ITSM supports the following devices:

BMC Helix ITSM integrates with the following applications:

Yurbi

BMC Helix ITSM offers the following support options:

Email/Help Desk

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