ClickLearn
About ClickLearn
ClickLearn is a digital adoption platform that automates the process of creating training material and documentation of the most popular business systems such as Microsoft D365, SAP, and Oracle.
ClickLearn saves content creators time in implementation projects by enabling them to record every click in a process and use these recordings to automatically create work instructions, interactive videos, PowerPoint training material, and even an in-app virtual assistant that guides users through their tasks - truly supporting any user adoption scenario.
If there’s a software update or you’ve made a change to your process, simply clicking a button automatically updates all instructions and screenshots so your content is always kept up to date.
When you have created a recording, you can easily edit the content, for example, to provide additional information, before publishing to a full learning portal, which is 24/7 available on any device, online and offline, embedded in your business system or SharePoint – whenever and wherever your users need guidance.
Several enterprises worldwide trust ClickLearn to improve end-user productivity and performance and ensure the ROI on their software investments.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of ClickLearn
Supports the way your employees work in their business systems by enabling authors to record processes across all Microsoft and other web-based applications.
Auto-produces 7 different formats to support any learning situation
Auto-translates all your learning materials at the click of a button - 45 languages and dialects and more than 100 digital voices
Saves 80% of the time spent on writing instructions, producing videos, and taking screenshots
Updates content automatically when there's an update or upgrade to your business software - training materials and documentation are always kept current.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ClickLearn: 143
Alternatives
Adobe Learning Manager
Centralpoint
Connecteam
Constructor
Reviews
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- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ClickLearn Review
Reviewed on 2021/11/19
It's been great using ClickLearn to create End-user documentation as well as Training guides at a...
It's been great using ClickLearn to create End-user documentation as well as Training guides at a much quicker rate.
Pros
Ease of Use, and functionality. I like the idea of deploying the Virtual assistant but I haven't been able to successfully deploy the Virtual Assistant as yet. I will with the right guidance though.
Cons
The difficulty in Producing Content on the new CLickLearn Attain. It took me nearly 5 hours to Produce content and I was unsuccessful in Producing the content.
Response from ClickLearn
Hello Antony,
Thank you for taking the time to write this review! I'm happy to hear that ClickLearn is helping you produce content with greater efficiency and that you're enjoying our multi-language offering. I hope that you and your end-users will have a good experience working with the Virtual Assistant when the time is right for you to explore this learning format. :-)
I'm sorry to hear about your difficulties producing content. Something does not seem right. I hope you have contacted our Customer Care team, so they could help you fix the issue. In case you haven't contacted them yet, you can do it here: https://community.clicklearn.com.
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ClickLearn Review
Reviewed on 2021/07/26
Overall, I think this software application is the best on the market in terms of keystroke...
Overall, I think this software application is the best on the market in terms of keystroke capturing. I think there is a high-level of customization and it provides a lot of options in terms of publishing material (both from a template and platform perspective). I think the customer support is very knowledgeable and is great at helping me through any of the nags I have come across.
Pros
I am a very regular user of this software. I have created many ClickLearn recordings and also the support the creation of recordings by many other users in our organization. My main role is to support the use of the software, ensure consistency between authors, to maintain the template and overall publishing of our material. I have been busing this software for almost 2 years now.
The software does as it advertises - it captures your keystrokes and helps to create an easy to use document (incl. videos) that are integral to the support of both new and existing employees in learning a given process or task. I believe it is truly the best software of its kind available on the market.
The template (for current version) allows a ton of customization (which I find great) but for a non-technical individual can come across as a bit of a daunting task. Fortunately, ClickLearn has a well-oiled support team and can typically provide answers fairly quickly. I have had some unique and very technical questions and even if they didn't have the answers right away they were able to escalate it and provide answers in a reasonable timeframe.
Cons
I think its important to understand that when recording keystrokes like this application does - there is no perfect software solution that makes it extremely easy out of the box. All applications of this nature is going to have nags at times - especially when you are capturing from older software applications.
I find quite a bit of time is still involved to edit my recordings after they are captured to streamline the look, feel, and consistency of all of our organizational recordings. This also includes times for renaming certain fields and phrases/content when the standard nomenclature is not to your liking.
The software is going to have nags at time - and the more edits you make - the more nags you may come across. In my experience, the one thing I'm trying to express is that you should plan to spend some time authoring/editing and reviewing after completing your recordings. Perhaps its just my experience - but for the most part all recordings will need some level of authoring and you should account for this time.
Response from ClickLearn
Thank you Kevan for the kind words and for taking the time to leave such an insightful review! We're glad to hear that your experience with ClickLearn has been a positive one. We also agree with the point you've touched upon that allocating time for adding things such as context or additional required information relevant to the process, but not captured in the recording, will increase the learning value of the content you create with ClickLearn. Thanks again.
- Industry: Machinery
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Relatively new, high frequency administrator, author, user.
Reviewed on 2021/11/18
I support our continuation with CL, as I've now worked out or gotten used to any of the kinks I've...
I support our continuation with CL, as I've now worked out or gotten used to any of the kinks I've encountered.
Pros
When using in a 'perfect' environment, the ClickLearn software is unmatched.
Cons
Everything else on the computer needs to be shut down, and a connector must be installed for seamless recording. Creating templates is not a functional as it is in CL Classic.
Response from ClickLearn
Thank you for your review Barb! And thank you for your feedback. We are continuously working to improve ClickLearn Attain and we are very interested in your input. I hope that you'll soon find creating templates easier. Thanks again.
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It has changed the way we train our business
Reviewed on 2021/09/27
Pros
There are so many things we love about ClickLearn. The way it integrates into IFS so the users see it as the first thing when they log in to the software. The way we are able to push out new learning collateral or supersede old, ensuring our users are always using the most up to date teachings. The way that with one screen recording we can tailor make work instructions, presentations, videos and the Virtual Assistant come to life. And for us, finally, being able to train across 4 countries simultaneously.
Cons
Its not so much the software, but the support. As we are in AUS, not having support in our timezone isnt ideal. ClickLearn always makes themselves available to us in our time, but not being able to reach out to someone during the main day hours, or having to wait for a reply can be time consuming.
Response from ClickLearn
Dear Erin,
Thank you for your very kind review despite the time zone challenges, you have experienced in our support desk. We are aware that the AUNZ region is challenging with time zones, and we do our utmost to prioritize customers from that region to shorten issue resolution. However, we do not have the customer base yet which would allow us to staff up in your region. Hopefully, we will be able to change that, in the not too distant future.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ClickLearn - Simply Outstanding!
Reviewed on 2021/07/02
Overall the experience has been extremely positive. Using the software allows the documentation of...
Overall the experience has been extremely positive. Using the software allows the documentation of both customer processes and internal processes in a way that is time friendly, cost effective and which also looks amazing in terms of the end product. Will not be looking to change to another product as this one has everything we need and more.
Pros
There are simply too many good tings to write them all here. Key though is the single production process that leads to multiple outputs that cater to a variety of learning styles and situations. Talk about time saving and efficient.
Then on top of that, the quality is outstanding with clearly marked up and cropped screenshots surfaced through easily accessible portals which you can populate with as much information as the user requires. The support team are amazing and friendly if you get stuck with anything, but the software is generally pretty easy to get on with.
Love the range of voices available, the translation function, the digital assistant and that it even allows you to create SCORM files to embed in n LMS.
Cons
There have been very few issues using ClickLearn, one small frustration (now fixed) was integrating SSO. In all issues, the support team are simply amazing, helpful and willing to go the extra mile to get things sorted for you.
Response from ClickLearn
Thank you for the glowing review, Jonathan! It's wonderful to hear that you are so satisfied with the ClickLearn product and that you've had a positive experience with our response to the SSO integration issue. Thanks!
ClickLearn FAQs
Below are some frequently asked questions for ClickLearn.Q. What type of pricing plans does ClickLearn offer?
ClickLearn offers the following pricing plans:
- Free Trial: Available
The monthly price per company is dependent on the number of platforms, editions, authors, and users.
Q. Who are the typical users of ClickLearn?
ClickLearn has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ClickLearn support?
ClickLearn supports the following languages:
English
Q. Does ClickLearn support mobile devices?
ClickLearn supports the following devices:
Q. What other apps does ClickLearn integrate with?
ClickLearn integrates with the following applications:
Acumatica Cloud ERP, Dynamics 365, Dynamics 365 Business Central, IFS Cloud
Q. What level of support does ClickLearn offer?
ClickLearn offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Related categories
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