CampWorks

We used to take reservations only by phone and input the information manually in a big binder. We researched about 15 different reservation systems, and even tried one for three months, before we decided on CampWorks. We chose it for several reasons:
1- Reasonable cost- CW gives us the most efficient features for the price. Other res systems were either more expensive or didn't have all the options we needed (such as group reservations, POS, online reservations) or they sold the components separately through third-party vendors at outrageous costs.
2- Easy to use- the system allows you to communicate important details & info about each reservation right in the guest screen, so there's never any mis-communication about special requests or double booking. This is a big deal when you have multiple office staff making reservations or you're working from more than one computer. And no more hard copy binder.
3- Online reservations- we really wanted to drive campers to our website and allow them to make reservations online--especially from their mobile devices. And they do!! Now they can learn more about the campground and make reservations at the same time, online. So we've definitely cut down on phone calls and have grown our business through online reservations. Campers often comment about our website and love the ability to make reservations online. And they send their friends there, too.

Also, we really like the new Client Dashboard because it offers a more efficient center for communication with the support team. They're very good at gathering your feedback, fixing bugs promptly, and then growing their products accordingly. Plus, they're campers so they understand camping. That really helps.

Some of the setup screens can be a little tricky, but the new Tip bubbles explain how features work in each section, so you can get help when you need it. So, still 5 stars!

Great library of training videos. Ease of use & ability to quickly see status of multiple reservations at once. Multiple reports provide several options for managing current & future reservations. Option to convert some of the reports to MS Excel.

Would like the capability to be able to look at the specifics of more than two or more reservations simultaneously. Missing one of the traditional Microsoft controls keys like control/Home to quickly get to top of pages

The system walks you through every step and will not allow you to proceed until certain lines have been filed in. It is easily one of the better reservations systems I have ever worked with; from local setup, to in-house booking to online booking, CampWorks is were the money is at when it comes to the software management of a campground.
The support received from the staff at CampWorks is great; they do get to know you and are very capable of walking you through any problems that you are having on the user end. The staff is also open to suggestions about their product and very knowledgeable about future upgrades or builds that are coming into the system.
The training software that has been developed is also top notch. It allows you to work in a "real time" environment, very similar to your own, and allows you the ability to see exactly how everything will be processed.
The new online booking tools that have been created are also a great tool. It allows your guests to personalize their experience, from seeing what sites are currently available to making requests on where they would like to be within your campground. As a user you are able to block out periods of time within the Campworks that reflect within the online booking system; which in the long run saves hassle from both yourself and your guests.

The online booking system needs so updates to reflect the ability to process discounts while the guest is booking from home.