Crewhu

About Crewhu
Crewhu is a web-based recognition and gamification platform designed to help businesses across various industry verticals collect customer satisfaction feedback, gamify performance metrics, and recognize employees based on their performance. It lets organizations reward employees using automated badges for a variety of occasions including birthdays and company anniversaries.
Key features of Crewhu include negative feedback management, activity tracking, peer-to-peer recognition, and goal setting/tracking. The application enables employees to earn points daily by focusing on important metrics and delivering customer service with efficiency. The Crewhu store can be personalized to include prizes according to organizational requirements.
Crewhu allows businesses to choose their metrics, track performance, and launch contests to increase employee engagement. It integrates with various third-party applications including Slack, Microsoft Teams, ConnectWise, and more.
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Reviews
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Crewhu keeps us in touch
Reviewed on 2021/03/09
I am not involved with the maintenance and implementation, but I understand that it was pretty easy...
I am not involved with the maintenance and implementation, but I understand that it was pretty easy to setup. The rating system is simple and effective. It has really helped our customers communicate their satisfaction with our work. In cases where there was truly a misstep, it helps us respond quickly to resolve any problems with our service.
Pros
I really like the fact that our customers can rate our service with just a few clicks of the mouse. We use Crewhu to evaluate our customers satisfaction level with the services we provide. Our management uses this as a gauge to make sure our customers are receiving a high level of service. The interface is widely accepted by our client base and used daily to evaluate our performance.
Cons
I guess the only drawback is not really Crewhu's fault. Sometimes a user will not get the graphics downloaded and choose the wrong option. This sometimes leads to a bad review when the customer wanted the opposite. We always follow up on bad reviews, and it doesn't happen that often, so it's not really a problem. We just hate to see sad face reviews, so we treat even mistakes as actionable items.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for recognition and engagement
Reviewed on 2021/09/01
It’s been great.
It’s been great.
Pros
Crewhu is a great tool for positively recognizing your top performers and also identifying team members who need coaching and/or training. Peer to peer sharing is also great for keeping team members engaged. As a manger, the reports are useful for 1 to 1s and annual reviews.
Cons
I wish they also had an NPS survey so we didn’t have to use a different tool for that. I feel like the Café Feed is designed for big TVs cause it’s all way too big. I wish it had scaling options so I can view more of on my computer screen.
- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great reward system. Works well in MS Teams.
Reviewed on 2021/03/12
Overall it's been a great tool for building culture around our office and being able to reward...
Overall it's been a great tool for building culture around our office and being able to reward employees for good work.
Pros
I like that it integrates with MS Teams so it's easy to give badges and share them with the team. This motivates more activity within Crewhu across the team. The contests are great as well and the surveys (when we can get clients to do them) are a great way to measure how we are doing.
Cons
The reporting is pretty good however, it would be great to have more reporting opportunities. (auto-generated reports that are emailed out weekly for example). Occasionally it auto-refreshes when you're in the middle of something and you have to start over.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Do you Crewhu? We do! And we couldn't be happier about it!
Reviewed on 2021/03/02
CrewHu has been great! Our Overall experience has been far better than we anticipated. Our staff...
CrewHu has been great! Our Overall experience has been far better than we anticipated. Our staff uses 95 % of the points they are given to use up, and we have created prizes that matter to our folks. So they are working for what they want. This is a great Employee Incentive Program and a great Employee Recognition platform.
Pros
The feature we like the most is simply the ability for our staff to show each other love and support. For us, especially in a remote world, to be able to give the love and support to each other is critical. We believe in building our folks up and in a remote world, it is increasingly more difficult to do that. CrewHu gives us a way to continuously build each other up and give shout outs to remind each other we are all still here together.
Cons
The reporting features leave somethings to be desired. If there were more reporting options that would be great. We have submitted many ideas to your development team to get some of these reports going.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Group and Self Evaluation
Reviewed on 2021/03/30
The rating system is great. It's simple for customers to fill out and since switching to it, we...
The rating system is great. It's simple for customers to fill out and since switching to it, we have more people taking time to rate us than before.
Pros
I work for a Managed Service Provider and Crewhu has been the best way for our clients to quickly and efficiently give us back their thoughts on how we handle their tickets/issues. It's quick and to the point and several customers have mentioned that it's better than the last two services we used. We are owned by an ISP and will be expanding Crewhu's usage to the rest of the business. It's really a great tool to have when it comes to presenting a customer with a ratings page on how the service went.
Cons
So far we don't see anything that needs fixing or updating. I'm not sure if we host it or if it's cloud based but i haven't heard anything negative about the back end. All managers seem to love it as well.
Crewhu FAQs
Below are some frequently asked questions for Crewhu.Q. What type of pricing plans does Crewhu offer?
Crewhu offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Available
Visit: https://www.crewhu.com/pricing
Q. Who are the typical users of Crewhu?
Crewhu has the following typical customers:
11–50, 51–200
Q. What languages does Crewhu support?
Crewhu supports the following languages:
English
Q. Does Crewhu support mobile devices?
Crewhu supports the following devices:
Q. What other apps does Crewhu integrate with?
We do not have any information about what integrations Crewhu has
Q. What level of support does Crewhu offer?
We do not have any information about what support options Crewhu has
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