Omnichannel Contact Center
About Omnichannel Contact Center
Cloud Contact Center by masvoz is a customer service platform that helps businesses manage interactions across various communication channels such as SMS, phone, web, WhatsApp, and Webchat.
The application includes a bot that automatically replies to calls or messages and connects the caller with suitable agents. Cloud Contact Center allows marketers to create, evaluate, manage and run marketing campaigns with its personalized script, settings, and call list. Users can automate lead management processes, activate alternative phone numbers, and set up callbacks. With its customizable statistics dashboard, supervisors can schedule reports, control agent’s time, and monitor conversations in real-time.
Cloud Contact Center offers integration with various third-party platforms Zendesk, Microsoft Dynamics 365, Kustomer, HubSpot, Bitrix 24, and more. It facilitates automatic call distribution based on multiple criteria like calendar, contact lists, device, geographic origin, and agent status. With its IVR feature, businesses can handle incoming calls and resolve common queries through speech recognition and word spotting.
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- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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- Likelihood to recommend 10.0 /10
Omnichannel eficiencia para tu negocio
Reviewed on 2023/05/29
Con Omnichanel integrado al CRM de la compañía hemos logrado reducir tiempos de operatividad y...
Con Omnichanel integrado al CRM de la compañía hemos logrado reducir tiempos de operatividad y manualidad, se ha logrado ser más eficientes y tener un control integral de todo lo que conlleva realizar una venta. Desde la experiencia del asesor, supervisor, líder de contact y administradores de información todo ha sido más fácil ya que la herramienta es muy visual y te ayuda con la autogestión, su visualización es fácil y hace que todo este al alcance, no tiene sub menús o información que este oculta o se tenga que buscar con muchos clicks, en general la experiencia ha sido satisfactoria.
Pros
Integración de diferentes herramientas como:Envío SMS, correos, llamar a teléfonos fijos y móviles, recopilación de información del cliente, BD, informes, seguimiento a clientes, agendamientos, citas, control de calendario.
Cons
Hasta el momento todo ha sido muy intuitivo, y el soporte esta siempre pendiente de los escalamientos que se realizan con tiempos de respuesta cortos, hasta el momento todo nos ha gustado.
Omnichannel Contact Center FAQs
Below are some frequently asked questions for Omnichannel Contact Center.Q. What type of pricing plans does Omnichannel Contact Center offer?
Omnichannel Contact Center offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Please contact masvoz for pricing details.
Q. Who are the typical users of Omnichannel Contact Center?
Omnichannel Contact Center has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Omnichannel Contact Center support?
Omnichannel Contact Center supports the following languages:
Catalan, Danish, Dutch, English, French, German, Latvian, Polish, Spanish, Swedish
Q. Does Omnichannel Contact Center support mobile devices?
Omnichannel Contact Center supports the following devices:
Q. What other apps does Omnichannel Contact Center integrate with?
Omnichannel Contact Center integrates with the following applications:
***SugarCRM, ActiveCampaign, Bitrix24, CoverManager, Dialogflow, Dynamics 365, Evernote Teams, Freshdesk, Google Sheets, HubSpot CRM, Insightly, Kustomer, Microsoft Teams, Salesforce.org Nonprofit Cloud, Vtiger CRM, Witei, WolfCRM, Zendesk Suite, Zoho CRM
Q. What level of support does Omnichannel Contact Center offer?
Omnichannel Contact Center offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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Customer Service Software
