EZClaim

The process for setting up a new account with EZClaim as well as the ability to quickly and easily start billing was very beneficial. The software is not "clunky," or difficult to navigate and makes inputting claims fairly easy (no pun intended). The software is also very user friendly from the stand point that if you have limited billing experience or knowledge, you can still effectively and efficiently submit claims.

The thing that I like least about EZClaim is its lack of integration with some of the practice management/emr softwares. For example, we use Practice Fusion with EZClaim, but the products are not seamlessly integrated and does create some work to correct the claims on the backend. Overall, its not the big of a problem because we "scrub," our claims before submission. However, it would be more useful if they were seamlessly integrated. The only other thing I would mention is that there is no weekend or after hour support, which can be frustrating when we experience issues afterhours or on the weekends as we bill seven days a week.

Our business has used Ezclaim Advanced for many years and the program worked well for our business. We upgraded to Ezclaim Premier when Advanced switched over to no longer being supported. The new program is able to do the electronic billing directly from the program and autopost ERAs directly into the software, which is a really great feature and saves time on manual data entry. It is also nice to be able to type in a client name to search (using the grid features) rather than scrolling down through long lists to find claims and information etc.

The process of switching from Ezclaim Advanced to Ezclaim Premier for our business was much more complicated and time consuming than we had anticipated. The program takes a lot more training and use for a new user to be able to be confident in using the system because it is much more complex. While the system is quite customizable in many aspects, it can also be inflexible in other ways, which we have found to be a challenge at times when certain features did not match well with our specific practice. It takes more practice to figure out where everything is and how to complete different tasks than the more simplified Advanced version. We liked the simplicity of some of the features of the Advanced program which seemed to be unnecessarily over complicated in the new program. However, with increased use this has become less cumbersome as it has become more familiar. One feature change in particular that added a great deal of extra work for our business is that copays and payments made upfront in the Ezclaim Scheduler are not automatically carried over in the claim creation. The user has to go back in and disperse any payments entered into the scheduler later when the claims are created. We bill once each month rather than daily or weekly so for us this added extra time, confusion, and human error trying to go back and make sure all the copays got applied to the claims correctly. If not careful, it can be easy to forget to apply a copay or upfront payment with the new process.