Carbonara

Free Digital Waitlist & Reservation App For Restaurants

About Carbonara

Carbonara Waitlist and Reservations is a simple and easy-to-use app for restaurants, cafés and bars. You will have full control over your restaurant with the various tools the app offers. With Carbonara, you will have both an innovative digital waitlist as well as a complete reservation system, everything available from your phone.

When tables are full, restaurant operators can list customers in the digital waitlist, include a mobile phone number, and then text the guest when there is a table available.

With Carbonara’s online reservation system your customers can make bookings online either from your website or your social media platform. You can easily schedule which hours and days you want reservations available as well as choosing which tables should be open for reservations.

The Carbonara App updates in real-time so that your whole team is always connected through their phones and has the latest information, whether it is guests on the waitlist or new reservations.
Restaurants that use Carbonara are able to seat more guests and increase overall revenue during busy periods. Let us help you with improving the entire hospitality experience your restaurant can offer.

Carbonara also includes:
- Two-way SMS: Any change of plans? No worries. With two-way SMS you and your customers can always be in touch.
- Dual Language Support: You are able to communicate in both your local language and English for when guests are coming from abroad.
- Table management: Set up tables in the app so you can easily assign parties to specific tables to allow for ease of use.
- Drink Pre-Ordering: Allow customers to pre-order drinks before they step into the restaurant
Statistics email: You can receive an email that provides insight into how the restaurant is operating which allows you to easily see areas of improvement
Notes for requests: Keep track of important customer information and improve customer experience


Key benefits of Carbonara

- A digital waitlist to manage virtual queues;
- An online booking service to schedule reservations, and
- An innovative pre-ordering system to allow customers to buy beverages or order food before being seated
- Increase revenue by being able to seat more guests
- Reduce no-shows with FREE automated text messages to your customers


Images

Carbonara Software - Carbonara app - Free Waitlist and Reservation App For Restaurants
Carbonara Software - Manage your restaurant management at your fingertips
Carbonara Software - Digital Waitlist - Reduce stress, seat more customers
Carbonara Software - Virtual Queueing - Automate entry by customers to work fasters
Carbonara Software - 1-touch notification - Text messaging to recall customers. Reminders reduce no-shows
Carbonara Software - Table Management - Set up tables and view on phone or tablet
Carbonara Software - Online Reservation - Take booking 24/7 from a website and social media
Carbonara Software - Customized Message - Send messages or automate phone calls to remind guests
Carbonara Software - Multi-device Sync - Collaborate to seat customers fasters and stay organized
Carbonara Software - Drink Pre-order Menu - Upsell to waiting and arriving customers
View 11 more
Carbonara video
Carbonara Software - Carbonara app - Free Waitlist and Reservation App For Restaurants
Carbonara Software - Manage your restaurant management at your fingertips
Carbonara Software - Digital Waitlist - Reduce stress, seat more customers
Carbonara Software - Virtual Queueing - Automate entry by customers to work fasters
Carbonara Software - 1-touch notification - Text messaging to recall customers. Reminders reduce no-shows
Carbonara Software - Table Management - Set up tables and view on phone or tablet
Carbonara Software - Online Reservation - Take booking 24/7 from a website and social media
Carbonara Software - Customized Message - Send messages or automate phone calls to remind guests
Carbonara Software - Multi-device Sync - Collaborate to seat customers fasters and stay organized
Carbonara Software - Drink Pre-order Menu - Upsell to waiting and arriving customers

Not sure about Carbonara? Compare with a popular alternative

Carbonara

4,8 (35)
VS.
Highly reviewed

Starting Price

No pricing found
R 79,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

34
184

Integrations

1
19

Ease of Use

4,7 (35)
4,2 (122)

Value for Money

4,9 (35)
4,4 (122)

Customer Service

4,6 (35)
4,6 (122)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,8 /5
(35)
Value for Money
4,9/5
Features
4,7/5
Ease of Use
4,7/5
Customer Support
4,6/5

Already have Carbonara?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 35
Stuart
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Helpful to new business and a stride above other competitors

Reviewed on 2021/07/20

100% couldn't live without it! Allows our customers the piece of mind that they have a booking and...

100% couldn't live without it! Allows our customers the piece of mind that they have a booking and helps us gauge our staffing levels!

Congratulations carbonara on a super piece or hospitality software

Pros

It's a straight forward and easy to use piece of software. From the booking link on you're website to automatically selecting tables, it free up a space in you're head to focus on the customers.

Cons

There is nothing in this app that you can humble with! The team behind the app are super knowledgeable and helpful to resolve any issues that may arise

Response from Carbonara

Hi Stuart, thank you so much for writing us this great review! We really appreciate it, we are alway working to imporve our customer's experience and help them with their work. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you so much again, we look forward to make your future experience with Carbonara app even better!

Best,
Francesca
Customer Success

Gina
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Carbonara

Reviewed on 2021/12/17

Excellent - [SENSITIVE CONTENT]
the BEST

Excellent - [SENSITIVE CONTENT]
the BEST

Pros

User & budget friendly & accomplishes our needs with limited reservations mostly walk-in business & waitlists

Cons

Would like to be able to secure reservations with a guest credit card

Alternatives Considered

Resy OS

Reasons for Switching to Carbonara

Because we’re a small new restaurant & they added expense from other reservation systems doesn’t make sense for us - with only 49 reservable seats

Response from Carbonara

Hi Gina, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!

Julie
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Julie’s Kopitiam

Reviewed on 2021/09/24

I do love this app! It’s made life so much easier for us. Friendly service

I do love this app! It’s made life so much easier for us. Friendly service

Pros

It’s so user friendly and it’s made our booking system so much easier

Cons

Inability to merge tables together yet.

And inability to time slot covers. It can be a long wait time to get a help response/ unsure if I’m contacting the right people for a response.

Alternatives Considered

ResDiary

Switched From

OpenTable

Response from Carbonara

Hi Julie,
Thank you for your review. We are really happy that you like the app, we are a young team and we are working constantly to make improvements and offer new and innovative functions. We are always available to help our customers, we will take better care of your feedbacks in the future. We look forward to make improvements and make your experience even better.
Thank you for your trust from the whole Carbonara team!

Oliver
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Really Good Booking system

Reviewed on 2021/07/26

The contact I have had with the team has been exceptional, a team of people that enjoy what they...

The contact I have had with the team has been exceptional, a team of people that enjoy what they do, and value your feedback and suggestions.

Pros

We like how the waitlist feature means our customers can join a virtual queue, we also like how we can process answer machine messages, without having to call customers back, as the system will send out an automated message. The team are constantly wanting to develop and advance the app further and are really keen to here end user feedback and take comments onboard. The fact that this app is totally free no monthly fees, no message fees and zero commissions.

Cons

We have made our suggestions about improvements, these have been taken on board and developed into further updates of the app

Response from Carbonara

Hi Oliver,

Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated.

Thank you again! We're looking forward to making your experience even better in the future!

Best,
Binh Le
Customer Success

Jeff
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great (FREE!) Waitlist and Reservations Management for Restaurants

Reviewed on 2022/02/03

It does exactly what it says it will, and does it simply and intuitively. There aren't a ton of...

It does exactly what it says it will, and does it simply and intuitively. There aren't a ton of bells and whistles, which actually contributes to the ease of training, roll-out, and daily use. Additionally, I've found the development team to be truly interested in feedback and accessible for questions.

Pros

Training was -dead- simple on the software, extremely easy to roll out to team, and use is intuitive. Not a ton of frills or feature creep, but accomplished exactly what it said it would, which is exactly what we needed it to do, and it has done it flawlessly

Cons

There isn't the availability yet for multiple users or permission sets, which isn't the end of the world, but it means we don't have the ability to track who made which changes, as our whole team shares one username/password. That said, the lack of this feature hasn't impacted our ability to use it, and it has still worked beautifully for what we needed it to do

Response from Carbonara

Hi Jeff,
Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated.
Thank you again! We're looking forward to making your experience even better in the future!

Showing 5 reviews of 35 Read all reviews

Carbonara FAQs

Below are some frequently asked questions for Carbonara.

Carbonara offers the following pricing plans:

  • Pricing model: Free Version, Subscription
  • Free Trial: Available

FREE! Carbonara app has no monthly fee, no commission fee or any other fees. All our features are free to use for all restaurants and cafes and will stay that way.

Carbonara has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000

Carbonara supports the following languages:

English, French, Italian, Norwegian, Portuguese, Spanish, Swedish

Carbonara supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Carbonara integrates with the following applications:

Facebook Business Suite

Carbonara offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

See all software categories found for Carbonara.