Liberty Converse
Liberty Converse
About Liberty Converse
Netcall empowers you to reach your business objectives quickly in a rapidly evolving landscape.
Our advanced Liberty Converse cloud contact centre solution revolutionises how businesses interact with customers and teams through AI-driven self-service, process automation and integrated workflows and CRMs.
Liberty Converse is designed for quick deployment and seamless integration, enhancing the customer and employee experience across various business areas, including back office and helpdesk functions. It features process automation and offers rapid application development capabilities, bridging disparate CRM systems, breaking down data silos, and optimising customer service processes.
These features streamline internal workflows, improve data management, enhance scalability, and deliver a superior customer and employee experience.
Key benefits of Liberty Converse
Seamless ready-to-go integration
Easy to deploy, easy to use
Delight customers
Equip your team
Innovate easily
Grow at speed
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Reviews
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
CDDFT NHS Trust
Reviewed on 2025/02/06
Pros
The system is very easy to use and is very customisable allowing us to create excatly what we require
Cons
Currently we have no compliant about converse as it fits our purposes
Alternatives Considered
Enghouse Contact Center, RingCentral Contact Center, MiContact Center Business and 8x8 Contact CenterReasons for Switching to Liberty Converse
Liberty fit our requriements and provided more functionality that the othersResponse from Netcall
Thanks for your review of Netcall's Liberty Converse. Brilliant to hear that it is easy to use and flexible. If you need further assistance, feel free to reach out. Best regards, Liberty Team
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Accurate Reporting
Reviewed on 2024/11/14
We pride ourselves on having an excellent, long established relationship with Netcall. Having owned...
We pride ourselves on having an excellent, long established relationship with Netcall. Having owned the product for so many years we are quite adept at managing things ourselves. On the odd occasion where we have needed Netcall assistance they are always there and issues are usually resolved very quickly. With a Platinum Maintenance package we have 24/7 access to knowledgeable and experienced Technical Support Staff. Our Account Managers are also first class and accessible.
Pros
Netcall have been in place in this NHS Trust for more than 20 years. Originally Speakeasy before morphing into Voice Integrated Products then Telephonetics before ultimately becoming Netcall. From a Telecoms perspective, Liberty Converse provides all the Voice Front End processing that we, as an organisation require. From Auto Attendants to Speech Recognition, Contact Portal and Contact Centres with Queuebuster functionality, Voicemail, Call Routing and much much more.
Cons
Having to Power Cycle the servers on a quarterly basis due to high memory usage and although we have full server replication, we still have to bounce all servers resulting in short down times.
Response from Netcall
Thanks for your review of Netcall's Liberty Converse. We're so glad to hear you've had a great experience over the past 20 years!
It's awesome that Liberty Converse ticks all the boxes for your needs, we're pleased that Liberty Converse stood out for its functionality and cost-effectiveness. We appreciate your feedback around having to power cycle the servers every quarter.
We're really proud of our long-standing relationship with your NHS Trust. It's great to hear our technical support team and Account Managers have been helpful.
Thank you for choosing Liberty Converse. If you need further assistance, feel free to reach out.
Best regards,
Liberty Team
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Lincolnshire Community Health Services
Reviewed on 2025/01/16
Excellent, great support when the system has any issues, which isn't very often.
Excellent, great support when the system has any issues, which isn't very often.
Pros
Ease of use - it just works. I have deployed it at 3 organisations.
Cons
None. I can't think of any cons to deploying this software.
Response from Netcall
Thanks for your review of Netcall's Liberty Converse - so great to hear that you have been involved in deploying it within 3 organisations! If you need further assistance, feel free to reach out. Best regards, Liberty Team
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review from SPPA
Reviewed on 2025/02/03
Very good. The system can handle simple to very complex IVR maps with multiple menu options. ...
Very good. The system can handle simple to very complex IVR maps with multiple menu options. Downtime is extremely rare and software is very stable.
Pros
Ease of use, simple interfaces and multiple config options to fit your business. Equally as easy to use for an administrator/call taker as it is for a System Administrator/Telephony Software Engineer.
Cons
No negative comments to note. The system is so configurable you should easily find a configuration option to overcome most of your issues and challenges.
Response from Netcall
Thanks for your review of Netcall's Liberty Converse and great to hear that you are finding it so easy to use and configure! If you need further assistance, feel free to reach out. Best regards, Liberty Team
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
NHS Grampian Review
Reviewed on 2025/02/03
The product does exactly what it says. Voicemail is superb, dialogue and contact center work...
The product does exactly what it says. Voicemail is superb, dialogue and contact center work extremely well and Notify saves the switchboard hours of time. We have one notify campaign for major incidents which notifies 74 different staff. This would have taken the switchboard nearly an hour to notify staff,
Pros
Voicemail is excellent, Email notification is well used.
Notify campaigns are easy to setup.
Dialogue builder and Contact Center is well used in NHS Grampian with over 100 dialogues in use. Reporting on dialogues could be made slightly easier as the Telecoms Team need to be involved initially everytime someone wants reports run.
Cons
There is nothing that I do not like about the Liberty platform.
Response from Netcall
Thanks for your review of Netcall's Liberty Converse. It's fantastic to hear that it's making massive time savings and that you find the voicemail, dialogue builder and contact centre to work so well. Perhaps you can speak with your Telecoms Team about configuring it so that you don't need their input to run reports - this certainly can be done - I will ask our Customer Success Team to get in touch. Thanks for the feedback. If you need further assistance, feel free to reach out. Best regards, Liberty Team
Liberty Converse FAQs
Below are some frequently asked questions for Liberty Converse.Q. What type of pricing plans does Liberty Converse offer?
Liberty Converse offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of Liberty Converse?
Liberty Converse has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Liberty Converse support?
Liberty Converse supports the following languages:
English
Q. Does Liberty Converse support mobile devices?
Liberty Converse supports the following devices:
Q. What other apps does Liberty Converse integrate with?
Liberty Converse integrates with the following applications:
Liberty Create, Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller), Microsoft Teams
Q. What level of support does Liberty Converse offer?
Liberty Converse offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Liberty Converse.
Call Centre Software
