Semble
About Semble
Semble is a cloud-based clinic management system, that helps healthcare practices manage patient data and administrative tasks, generate invoices, and process payments. Features include reminders, task allocation, questionnaire creation, access control, activity log, and user management.
The application enables clinicians to manage appointments based on room availability, handle re-bookings, track patient journey, and view booking enquiries. Physicians can create, store, and share medical notes, generate prescriptions, and send them to pharmacies. Semble helps doctors connect with clients and share lab results or notes via the patient dashboard. It also allows practitioners to provide video consultation to remote patients, share screens, invite participants on the call, prepare e-prescriptions, and place orders for lab tests.
Semble offers integration with various third-party platforms including Microsoft Word, Stripe, and Xero. Organizations can use the platform to collect payments, issue invoices, track outstanding payments, and approve insurance reimbursements. With its analytics module, administrators can evaluate medical records, track performance, and analyze results by the doctor, location, or services.
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- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
[SENSITIVE CONTENT], Private Practice
Reviewed on 2022/10/05
The support from Semble has been incredible and I am pleased to have [SENSITIVE CONTENT]
on board...
The support from Semble has been incredible and I am pleased to have [SENSITIVE CONTENT]
on board who is always very quick, help and responsive to any queries, always on hand to help with any queries or provide direction. Overall very happy we made the switch
Pros
We have been able to advance our administration within our practice management by the use of the online booking system, the sharing of information to the patients via the patient portal. Both secretary and consultant now have visibility of the appointments and letters, which we never had before.
Cons
There could be improvements made, particularly for us is that we heavily rely on patient hospital numbers but this is not currently available in all reports from analytics and I have requested this as a feature.
We do not have the ability to be able to email letters to GP as we do not have access to the NHS GP directory, with readily available contact emails.
Response from Semble
Hi Gareth, thank you so very much for the stellar review! We are so pleased to hear that are enjoying using the system and that the support you have received has been incredible!
We are very pleased to hear that you have been able to advance your administration through the use of online booking, the secure sharing as well as the patient portal feature. Not to mention the letters and appointments features! Indeed, these are essential parts of a private clinic's workflow and we are so proud to be able to offer this functionality all under one roof here at Semble!
With regards to the NHS GP Directory, I am so excited to inform you that this feature has already started launching, I will make sure to get in touch with the person you usually speak to so they can show you what has already been deployed and what is coming!
In terms of reporting and analytics, we understand how important this is to you and this is indeed a large feature which we are currently scoping, indeed we know your requests and will certainly incorporate those into the research phase.
In the meantime, please do feel free to get in touch with us (we love hearing from you) if you have any questions at all, or have a look at our Help Centre for any guidance: help.semble.io
Kind regards,
Jessica Magri
Head of Customer Support
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Oval Medical Centre
Reviewed on 2022/07/12
Samble allows me to control all company activities. With one software I can control Schedules,...
Samble allows me to control all company activities. With one software I can control Schedules, Income, Medical records, etc.
Pros
Scheduling, integration with Website and Analytics/Reports
Cons
I feel that the consultation template (type of questions) can be improved aiming to save Physicians time during the examination. E.g (Recall Option)
Analytics should permit users to navigate back and forward on dates.
Response from Semble
Domingos, thank you ever so much for the fantastic review! We are so very pleased to hear that you found Semble easy to implement into your business and that it fits your clinical and admin needs so well!
Scheduling, online booking, website integration as well as analytics and coding are key to the success of any medical clinic and we are happy to hear that you are able to do all these things via Semble with ease.
With regards to consultations; that section is going through some changes as we speak and those items will certainly be addressed. However, we would really like to get some more detail about what you are looking for so I will make sure to ask your account manager to get in touch with you about this.
In the meantime, please do feel free to get in touch with us (we love hearing from you) if you have any questions at all, or have a look at our Help Centre for any guidance: help.heydoc.co.uk
Kind regards,
Jessica Magri
Head of Customer Success
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Easy to Use, But Lacks Essential Features
Reviewed on 2024/04/02
It gets the job done, but lack of features means busy practices may find it quite tedious to...
It gets the job done, but lack of features means busy practices may find it quite tedious to manually do (and redo) too many tyhings.
Pros
Intuitive layout, easy to go between different tabs and functions.
Cons
Allocating payments against invoices is very tedious as there is no option for multiple payments. It also lacks an "automatic shortfall" feature, so part-paid invoices must been manually shared with manually entered messages.
The new Data tab is also a lot more complex and difficult to use than the previous "Analytics" tab.
Response from Semble
Hi Benjamin, thank you for taking the time to leave us a review. Our platform has been designed to be the most intuitive and easy to use so we are glad to hear that you found it practical.
We would love to get in touch with you about the features you would like to see improved. Our product team is always happy to hear from our clients' feedback to design and offer the best product possible.
In the meantime, if you have any question on our Data and Analytics feature, please contact our CS team at [email protected]! We would love to help you!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A national health screening company’s experience of Semble
Reviewed on 2022/09/20
Semble has reduced my medical admin time by about 70% and improved clinic efficiency considerably....
Semble has reduced my medical admin time by about 70% and improved clinic efficiency considerably.
There has been a measurable improvement in patient satisfaction from their experience in booking appointments to the prompt return in their results.
I highly recommend this software to any private healthcare organisation.
Pros
Semble as a practice management software solution has been liberating as far has time management and patient service is concerned. I hub out of 5 locations in the UK. Managing appointments across all of these locations, sending confirmation emailed and appointment reminders was hugely time consuming. Having a live dashboard for appointments and sharing a link for your calendar with your corporate clients mean I do not have to spend anytime booking and confirming appointments.
The lab link system with TDL has been a game changer, creating path forms, blood bottle labels saves time in clinic as you are not spending time infilling out forms in clinic and labelling bottles. The results return via the link and are there to share with your patient instantly rather then posting hard copies or scanning hard copies and emailing them as an attachment, the system takes care of it all.
Repeat prescription system is also very helpful in taking your prescribing and for auditing.
Cons
There are very few dislikes about the software, it would be nice if patients could request repeat prescription from the software.
Response from Semble
Harjeev, thank you ever so much for the fantastic review! We are so very pleased to hear that you found Semble to be liberating and that you have managed to reduce your admin time by about 70%!
We understand how essential it is to be able to manage appointments across multiple locations, automating confirmations emails & reminders and to have seamless lab integrations and we are happy to hear that you are now able to do all these things via Semble!
With regards to allowing patients to request repeat prescriptions, we will get in touch with you about this as this is something which are indeed look at, so it would be great to get your feedback.
In the meantime, please do feel free to get in touch with us (we love hearing from you) if you have any questions at all, or have a look at our Help Centre for any guidance: help.heydoc.co.uk
Kind regards,
Jessica Magri
Head of Customer Success
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Semble review
Reviewed on 2022/09/06
It is much easier to keep clients up to date with their appointments (less DNA's). The Telemedicine...
It is much easier to keep clients up to date with their appointments (less DNA's). The Telemedicine option is very good and it doesn't require us to have a separate software for video consultation.
Pros
It is easy to use, functional and has a lot of options to customise it. The customer support it amazing, the best I have experienced.
Cons
It doesn't get updated when information are changed on XERO accounting software.
However it does work the other way around i.e if invoice is paid on Semble it will update the XERO records.
Response from Semble
Thank you so much, Sonia for taking the time to write this for us! We are absolutely delighted to hear that the customer support you receive at Semble is the best you have ever experienced, we work hard to make sure that we are there to support you whenever you need us!
We understand that the needs of our clinicians & medical secretaries differs from clinic to clinic and therefore strive to allow customisation as much as possible.
I am very happy to hear that since using Semble you have experienced less patients not attending appointments due to the automated features Semble offers that work to improve your patient journey.
In terms of Xero, a 2-way integration is definitely something we strive to achieve and will certainly get in touch with you about this.
Please do feel free to get in touch with us (we love hearing from you) if you have any questions at all, or have a look at our Help Centre for any guidance: help.heydoc.co.uk
Kind regards,
Jessica Magri
Head of Customer Success
Semble FAQs
Below are some frequently asked questions for Semble.Q. What type of pricing plans does Semble offer?
Semble offers the following pricing plans:
- Starting from: £99.00/month
- Pricing model: Subscription
- Free Trial: Available
Semble does offer a free trial to the system.
Q. Who are the typical users of Semble?
Semble has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Semble support?
Semble supports the following languages:
English
Q. Does Semble support mobile devices?
Semble supports the following devices:
Q. What other apps does Semble integrate with?
Semble integrates with the following applications:
Microsoft Word, Stripe, Stripe Terminal, Xero
Q. What level of support does Semble offer?
Semble offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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