OpenPhone
About OpenPhone
OpenPhone is the collaborative phone system for teams.
It brings your customer calls, texts, and contacts into an intuitive app that works across all your devices.
Trusted by 50,000+ businesses, OpenPhone helps teammates work together more effectively with shared phone numbers, increases efficiency with automations and integrations, and scales with your business as you grow.
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Reviews
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- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Business Phone Ever!
Reviewed on 2023/06/21
My experience with OpenPhone is really awesome. I use this every day to communicate with my...
My experience with OpenPhone is really awesome. I use this every day to communicate with my prospects and clients. I always keep this in my arsenal. Their mobile app is too good and user friendly plus UI looks too good. You can do everything from their mobile like calls, sms, and voicemails and the most interesting part is their snippets feature.
Pros
This is my daily use business phone. I use OpenPhone to call and text my prospects and clients and this is a very helpful solution that I found on the Internet because when it comes to features there's no other software provided at this price. Their support is too fast like lightning speed, and they respond too quickly whenever you have a problem. OpenPhone gives you everything you need to start a business from scratch like calls, text messages, sending voicemails, voicemail transcriptions, call forwarding, round-robin and you can also add new numbers. Incredible app!
Cons
There's nothing to dislike about OpenPhone but it would be very helpful for sales if they provide a power dialer. This will save a lot of time, no doubt. But still, I love this app.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great VOIP product for small businesses
Reviewed on 2025/01/20
Pros
The flexible platform allows me to use the service on my desktop or my phone, allowing me to take these phone calls to our business line where ever I might be. Currently, Openphone allows me to SMS clients in Canada. Google Voice, which was the main alternative does not have this feature.
Cons
They charge for each user and add a new line for each user even if all you need is to have multiple users managing one line.
Alternatives Considered
Google VoiceReasons for Switching to OpenPhone
Google voice did not support sending SMS messages for clients in Canada.- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
THE PLATFORM/COMPANY IS UNRELIABLE
Reviewed on 2024/10/26
If you want a reliable long term platform, this isn't the one. They will shut you down in a...
If you want a reliable long term platform, this isn't the one. They will shut you down in a heartbeat based on speculation. Customer service/retention means nothing to this company at all. I set it up for business use to contact and follow up with my customers however, that only lasted less than 2 days. Don't be fooled by the price, you pay for what you get. I wouldn't recommend this platform to my worst enemy...IT ABSOLUTELY SUCKS!!!!
Pros
The price is what attracted me. The ease of sending messages was good while it worked.
Cons
Customer service is non existent as well.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Love this phone app!
Reviewed on 2023/05/06
Pros
I love many things - it works wonderfully, hardly ever a glitch! Customer service is great. Love that I can see texts, phone calls and voice mails from customers all in one spot!Anyone on my team can log into open phone from their device and make a call/respond to the customer from the app.
Cons
There is only one con. Once in a while, I run into a glitch where I want to enter this number into documents, but the phone number is not recognized as real phone number, so I have to put my personal number....so it's great as the forward facing phone number for customers for my business, but I have to use my personal number for certain administrative accounts.
- Industry: Commercial Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Using OpenPhone to always stay connected
Reviewed on 2023/03/18
In my two years of using OpenPhone, I have never felt the need to replace this app because it has...
In my two years of using OpenPhone, I have never felt the need to replace this app because it has pretty much everything I need in a calling app.
Pros
The interface of both the PC and mobile version are very smooth and user friendly.
Cons
Whenever an update occurs, there is usually a minor inconvenience that comes along with it. Something like call logs not getting updated, or the app itself taken too long to update.
OpenPhone FAQs
Below are some frequently asked questions for OpenPhone.Q. What type of pricing plans does OpenPhone offer?
OpenPhone offers the following pricing plans:
- Starting from: US$15.00/month
- Pricing model: Subscription
- Free Trial: Available
OpenPhone is available across three pricing plans. Starter: $19/user/month Business: $33/user/month Enterprise: Please contact OpenPhone directly for pricing details
Q. Who are the typical users of OpenPhone?
OpenPhone has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OpenPhone support?
OpenPhone supports the following languages:
English
Q. Does OpenPhone support mobile devices?
OpenPhone supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does OpenPhone integrate with?
OpenPhone integrates with the following applications:
Gong.io, HubSpot CRM, Slack, Zapier
Q. What level of support does OpenPhone offer?
OpenPhone offers the following support options:
Email/Help Desk, Knowledge Base, Chat
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