---
description: Learn how PetsApp can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: PetsApp Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/1359/patient-engagement/software) > [PetsApp](/software/2049606/petsapp)

# PetsApp

Canonical: https://www.getapp.za.com/software/2049606/petsapp

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> PetsApp is a veterinary client communication, marketing and patient management platform built by vets for vets.
> 
> Verdict: Rated **4.8/5** by 38 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of PetsApp

\- Allow your team to send inpatient updates to clients
- Remote post op checkups via video, image or text chat
- Enjoy taking payments via PetsApp. Before, after or during treatments
- Built in marketing platform to help communicate and drive incremental value to your veterinary clinic
- Online appointment booking
- Track reviews and Customer Effort Scores (CES) for your clinic
- Report on your team's progress

- Save up to three hours of inbound call time a day
- 85% reduction in missed calls
- Decrease no-shows by 35%

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 38 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: PetsApp

## Commercial Context

- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, Ireland, United Kingdom, United States

## Features

- Accounting
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Scheduling
- Billing & Invoicing
- Calendar Management
- Campaign Management
- Care Plan Management
- Charting
- Client Management
- Communication Management
- Compliance Management
- Confirmations/Reminders
- Customer Database
- Customizable Reports
- Data Import/Export
- Electronic Payments

## Integrations (15 total)

- Animana
- Cornerstone
- Covetrus Avimark
- Covetrus vRxPro
- Google Analytics 360
- IDEXX Neo
- Merlin
- RHAPSODY CRM
- Rapsody
- VetCloud
- VetIT
- Vetspire
- Wix
- WordPress
- ezyVet

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Patient Engagement Software](https://www.getapp.za.com/directory/1359/patient-engagement/software)

## Related Categories

- [Patient Engagement Software](https://www.getapp.za.com/directory/1359/patient-engagement/software)
- [Veterinary Software](https://www.getapp.za.com/directory/77/veterinary/software)

## Alternatives

1. [ezyVet](https://www.getapp.za.com/software/103877/ezyvet) — 4.6/5 (276 reviews)
2. [DaySmart Vet](https://www.getapp.za.com/software/2046656/daysmart-vet) — 4.6/5 (279 reviews)
3. [Instinct Science](https://www.getapp.za.com/software/2066226/instinct-emr) — 4.9/5 (234 reviews)
4. [Covetrus Pulse](https://www.getapp.za.com/software/106227/evetpractice) — 4.0/5 (542 reviews)
5. [Shepherd](https://www.getapp.za.com/software/2033055/shepherd) — 4.7/5 (87 reviews)

## Reviews

### "Good Product" — 4.0/5

> **Sophie** | *29 November 2021* | Veterinary | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to use and has a lot of handy features such as bookings, taking payments and uploading documents
> 
> **Cons**: It would be good if you can edit what details you need for owners, for example having including address. The appointments feature could be improved by separating into branches as well
> 
> Easy, quick communication that is convenient for owners who are used to apps.

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### "Positive review" — 4.0/5

> **Sophie** | *29 November 2021* | Veterinary | Recommendation rating: 8.0/10
> 
> **Pros**: Easy access to have chats with clients - especially for none urgent things
Also great for photos and videos
> 
> **Cons**: Would be great to connect with our practice software -
So conversation/ photos directly link to patients records
> 
> Positive - moving forward we are planning to do our Pre op and post op interaction this way

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### "Overall good" — 4.0/5

> **Niall** | *29 November 2021* | Veterinary | Recommendation rating: 7.0/10
> 
> **Pros**: Easy to use and efficient. Can send and receive photos and videos with clients nicely.
> 
> **Cons**: Full integration with PMS system would be useful
> 
> Good, reduced phone calls and improved our ability to communicate with clients whose pets have been hospitalised

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### "PetsApp" — 5.0/5

> **Gemma** | *25 November 2021* | Veterinary | Recommendation rating: 8.0/10
> 
> **Pros**: We liked that its brought our practice into the more modern way of operating. Our clients like to be able to message as and when they want to, our team like to be able to send a quick message in busy times or a picture/video update to reassure a client.
> 
> **Cons**: I dont dislike anything about the system currently. We have had it about 3 months.
> 
> Communication is easier with PetsApp. It aligns us with a more modern way of doing things and appeals to a cross section of clients.

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### "PetsApp" — 5.0/5

> **Lee** | *22 November 2021* | Veterinary | Recommendation rating: 9.0/10
> 
> **Pros**: Clients have really engaged with using the product and it has meant non-urgent queries can be dealt with more efficiently. Many clients have taken up the option to pay through the app, and we get lots of photos of wounds/lumps etc that nurses can triage accordingly.
> 
> **Cons**: No real negatives. It's important for the whole team to be involved and engage with using it to make the most of it.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2049606/petsapp)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/healthcare-pharmaceuticals-software/a/petsapp/> |
| en-AE | <https://www.getapp.ae/software/2049606/petsapp> |
| en-AU | <https://www.getapp.com.au/software/2049606/petsapp> |
| en-CA | <https://www.getapp.ca/software/2049606/petsapp> |
| en-GB | <https://www.getapp.co.uk/software/2049606/petsapp> |
| en-IE | <https://www.getapp.ie/software/2049606/petsapp> |
| en-NZ | <https://www.getapp.co.nz/software/2049606/petsapp> |
| en-SG | <https://www.getapp.sg/software/2049606/petsapp> |
| en-ZA | <https://www.getapp.za.com/software/2049606/petsapp> |
| fr | <https://www.getapp.fr/software/2049606/petsapp> |
| fr-BE | <https://fr.getapp.be/software/2049606/petsapp> |
| fr-CA | <https://fr.getapp.ca/software/2049606/petsapp> |

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