Name: UniTel Voice
Rating: 4.5 (48 reviews)

About UniTel Voice

Unitel Voice is a virtual business phone system for small businesses, medium-sized businesses, freelancers, and nonprofit organizations. It’s a powerful private branch exchange (PBX) that offers complete communication solutions to empower entrepreneurs to operate and grow businesses from anywhere. The platform enables businesses to look and sound like Fortune 500 companies by adding a toll-free business number to the existing office, home, or cell phone.

Unitel Voice stands out because of its network reliability and dedicated customer service. It empowers organizations to stay connected and know when a customer is calling so they can provide professional answers. Its main features include call recording, SIP trunks, call blasting, audio conference bridge, virtual auto attendant, unlimited call handling, call announcement, call transferring, on-hold music, call logs, and call blocking.

Key benefits of UniTel Voice

- Built for Business Builders
- Run your business from anywhere
- Not overcomplicated or overpriced
- Amazing USA-Based Support

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Starting Price

US$9.99

month

US$14.00

year

Pricing Options

Free version

Free trial

Free version

Free trial

Features

29

Integrations

No integrations found

2

Ease of Use

4.3 (48)

4.4 (347)

Value for Money

4.5 (48)

4.3 (347)

Customer Service

4.7 (48)

4.3 (347)

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Reviews

Overall rating

4.5 /5

(48)

Value for Money

4.5/5

Features

4.5/5

Ease of Use

4.3/5

Customer Support

4.7/5

Already have UniTel Voice?

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Showing 5 reviews of 48 Read all reviews

Showing 5 reviews of 48

Shawn

Overall rating

Industry: Retail
Company size: Self Employed
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

The best phone service for your business!

Reviewed on 2019/05/05

I use UniTel Voice for my business toll free number. I have had a great experience with their...

I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone.

Pros

I really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments.

Cons

I haven’t had any issues with UniTel Voice. I think it’s a great service, application, and interface.

Response from UniTel Voice

Hi Shawn,

Just wanted to reach out and thank you so much for taking the time to write us a review and share your experience here on Capterra.

We're sorry for not responding sooner, we must have missed our notification.

On behalf of everyone here at UniTel Voice, we really appreciate your feedback and your business!

- Your friends at UniTel Voice

Ruben

Overall rating

Industry: Financial Services
Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great customer service

Reviewed on 2024/09/01

Best customer service I have ever experienced in a long time. Had a small issue over the holiday...

Best customer service I have ever experienced in a long time. Had a small issue over the holiday weekend, and the chat box was available to help. I couldn’t believe they were available and solved the problem. I even received a follow up call a few hours later to make sure problem was resolved! Amazing!!! The reps name was [sensitive content hidden] and she deserves the highest rating available…

Pros

Customer service is superb, and a very easy to operate system.

Cons

Can’t think of any reason not to use them…

Alternatives Considered

Unity

Reasons for Switching to UniTel Voice

They made it very easy to choose. Their ads were easy to understand, and set up was a breeze

Meenakshi

Overall rating

Industry: Medical Practice
Company size: Self Employed
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great experience

Reviewed on 2025/01/13

I wanted to take a moment to commend one of your agents, [sensitive content hidden] for the...

I wanted to take a moment to commend one of your agents, [sensitive content hidden] for the excellent service I received during my recent interaction with her.

From the very beginning, [sensitive content hidden] was professional, courteous, and attentive to my needs. She took the time to clearly explain the options available to me, answered all my questions with patience, and resolved my issues efficiently. I truly appreciated how [sensitive content hidden] went above and beyond to ensure I was satisfied with the outcome.

It is rare to come across such dedicated and knowledgeable customer service, and I wanted to make sure her efforts were recognized. This level of service has only strengthened my confidence in Unitel.

Thank you for providing such excellent support!

Meenakshi Aggarwal

Alka

Overall rating

Industry: Education Management
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 4.0 /10

How can Unitel be better

Reviewed on 2024/06/19

Pros

Customer Service only. Customer Service Only

Cons

App is very bad. Does not connect to incoming calls, call drops frequently. App glitch, desktop version too slow to load

Latricia

Overall rating

Industry: Retail
Company size: Self Employed
Used Weekly for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

I Love it!

Reviewed on 2024/08/15

Overall my experience has been great. Whenever I have an issue they are quick to resolve it and...

Overall my experience has been great. Whenever I have an issue they are quick to resolve it and also offer suggestions that I have found to be quite helpful.

Pros

I love the convenience of the app and that I can separate personal and business calls as well as have a separate ring tone for business calls.

Cons

I think the inbox page can be streamlined a bit. The filter section above the actual voicemail section is cumbersome. I would prefer to see my actual voicemail messages first and then filter.

Showing 5 reviews of 48 Read all reviews