Siebel CRM
About Siebel CRM
Siebel CRM is a marketing resource management software designed to help businesses in the transportation, utilities, finance, manufacturing, and other sectors manage customer relationships and marketing campaigns. The platform enables administrators to collaborate across departments on sales forecasting and order management processes.
Siebel CRM allows teams to add contacts, manage leads, and track interaction histories to maintain relationships with clients, resellers, agents, distributors, and partners. Supervisors can also allocate budgets and measure the progress of various loyalty programs and email campaigns.
Siebel CRM lets stakeholders manage claims and warranty settlements on a unified interface. Operators can also capture quotes, set up help desks, offer customer self-service, and manage product catalogs.
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Reviews
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- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Siebel CRM works by allowing you to manage your company’s data and operations from a...
Reviewed on 2022/06/04
The Siebel CRM is a comprehensive business process management system that allows you to manage your...
The Siebel CRM is a comprehensive business process management system that allows you to manage your company’s data and operations from a central location. This comprehensive guide provides everything you need to know about the Siebel CRM system, from installation to customization.
Pros
Siebel CRM is a widely used customer relationship management (CRM) software. It has been recognized as the most comprehensive and user-friendly CRM software on the market. It offers a variety of features that make it an excellent choice for business organizations of all sizes. Some of the benefits of using Siebel CRM include:
- Easy to use interface: The Siebel CRM interface is very easy to navigate, making it suitable for both experienced users and new users. This makes it an ideal choice for businesses with a large number of customers or employees.
- Extensive capabilities: Siebel CRM offers a wide range of capabilities, including contact management, sales tracking and inventory management. This allows businesses to manage their operations in an efficient and effective way.
- Robust data storage: The Siebel CRM database is well-organized and reliable, which allows businesses to store large amounts of data without experiencing any problems. This makes it an ideal choice for businesses that need to keep track of important information related to their customers and sales transactions.
Cons
One of the most common criticisms of the Siebel CRM is that it is complex and difficult to use. Other users have also complained about the lack of support from Siebel, and the slow response times from customer service. Overall, there are a number of reasons why people might choose not to use a Siebel CRM, making it a less popular option compared to other software options.
The cons of using the Siebel CRM include: it can be difficult to find qualified personnel to use the system, and it can be expensive to upgrade the system.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Activity planning using Siebel resource management
Reviewed on 2021/07/15
Siebel marketing resource management helps the user to keep a track on different marketing...
Siebel marketing resource management helps the user to keep a track on different marketing campaigns and activities. It gives the added
Pros
Project activity templates
Spending a day performance across enterprise
Powerful analytics and business processes based on best practices
Automate key marketing processes
Cons
Enterprise resource planning in terms of profit Vs loss to a particular marketing activity can be improved further
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
no the best sales crm
Reviewed on 2024/12/25
Painful experience. A lot of time spent on doing simple tasks just because the tool lacks user...
Painful experience. A lot of time spent on doing simple tasks just because the tool lacks user friendliness and speed of execution.
Pros
overall, it has potential to be a solid tool: it has everything you need in a b2b sales crm from pipeline management to cpq.
Cons
the user friendliness or rather, the lack thereof. Visibly, the tool seems something out of the early 2000s. It takes time to learn how to use it and to get comfortable with the workflows. Besides, it's really slow.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Siebel The CRM Product
Reviewed on 2022/07/29
CRM can be used for many types of applications and services as well.
CRM can be used for many types of applications and services as well.
Pros
Siebel CRM is the best of bread CRM Product compared to its contemporaries.
Cons
It’s is pretty costly to implement and needs an experienced person to set it up.
Alternatives Considered
Salesforce Service CloudReasons for Switching to Siebel CRM
It had good value for money stats as well as the support provided by the vendor, Oracle- Industry: Outsourcing/Offshoring
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Amazing Tool but not Intuitive Tool
Reviewed on 2024/06/09
Pros
You can solve everything with Siebel, from scheduling to modifying contracts. A great tool.
Cons
Not intuitive of friendly at all. Had to be trained in this tool.
Siebel CRM FAQs
Below are some frequently asked questions for Siebel CRM.Q. What type of pricing plans does Siebel CRM offer?
Siebel CRM offers the following pricing plans:
- Free Trial: Not Available
Please contact Oracle for pricing details.
Q. Who are the typical users of Siebel CRM?
Siebel CRM has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Siebel CRM support?
Siebel CRM supports the following languages:
English
Q. Does Siebel CRM support mobile devices?
Siebel CRM supports the following devices:
Q. What other apps does Siebel CRM integrate with?
We do not have any information about what integrations Siebel CRM has
Q. What level of support does Siebel CRM offer?
Siebel CRM offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for Siebel CRM.
Marketing Resource Management (MRM) Software
