About Detrack

Detrack is a robust delivery management software that offers real-time vehicle tracking through a live map and seamless electronic proof of delivery (E-POD) using our user-friendly iOS and Android apps. With availability in 26 languages, our apps are trusted worldwide, facilitating millions of deliveries daily.

From immediate real-time delivery status updates to capturing essential details like customer signatures, job completion times, rejected items, and photographic proof of service completion, Detrack efficiently manages it all, even automating customer support for a hassle-free experience.


Images

Detrack Software - Detrack Delivery Software Dashboard
Detrack Software - Generate a job through the dashboard, and it will seamlessly synchronize with the drivers' app
Detrack Software - Access a real-time Electronic Proof of Delivery (EPOD) immediately upon job completion
Detrack Software - Track the real-time location of each of your vehicles on a unified live map
Detrack Software - Enhance efficiency by leveraging data-driven decision-making through performance reporting
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Detrack video
Detrack Software - Detrack Delivery Software Dashboard
Detrack Software - Generate a job through the dashboard, and it will seamlessly synchronize with the drivers' app
Detrack Software - Access a real-time Electronic Proof of Delivery (EPOD) immediately upon job completion
Detrack Software - Track the real-time location of each of your vehicles on a unified live map
Detrack Software - Enhance efficiency by leveraging data-driven decision-making through performance reporting

Not sure about Detrack? Compare with a popular alternative

Detrack

4,9 (30)
VS.
Highly reviewed

Starting Price

US$26,00
year
US$99,00

Pricing Options

Free version
Free trial
Free version
Free trial

Features

63
37

Integrations

16
9

Ease of Use

4,8 (30)
4,9 (57)

Value for Money

4,8 (30)
4,8 (57)

Customer Service

4,8 (30)
4,9 (57)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,9 /5
(30)
Value for Money
4,8/5
Features
4,7/5
Ease of Use
4,8/5
Customer Support
4,8/5

Already have Detrack?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 30
Roland
Overall rating
  • Industry: Wine & Spirits
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent software built by smart team who knows their customers well

Reviewed on 2020/04/24

I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp...

I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!

Pros

Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.

Cons

Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.

Response from Detrack Systems

Hey, Roland!

Thank you much for your kind, encouraging words.

We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times!

From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate.

Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

Stephen
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Detrack For Routing our daily Deliveries

Reviewed on 2023/12/22

Was an easier platform to use than others and the cost and time savings that Detrack has created...

Was an easier platform to use than others and the cost and time savings that Detrack has created outweighs and cost of the system itself. A real users system to manage a multitude of vehicls in personalised situations.

Pros

The incredible amount of time saved from using a less conventional non platform based system. The ease of use of the system itself and the capabilities that are available to the customer that you never even realised were possible.

Cons

The split connection from Detrack to Elastic Routing for optimsing. Other platforms offer an integrated optimization function which is an additional time saver, would be nice for Detrack to have this optimisation for better fleet management.

Alternatives Considered

Track-POD

Reasons for Switching to Detrack

Cost was an element of course, as we are at the stage of managing a very busy but small fleet of vehicles, therefore needing the technology there but having to be careful not to overspend on the services until there has been more growth.

Response from Detrack Systems

Thank you so much for taking the time to review Detrack. We value your feedback and support.

Jasmine
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

So far so good.

Reviewed on 2021/07/26

So far so good.

So far so good.

Pros

Effective software with simple functions available that allows all users to understand and use easily.

Cons

Integration - Integration steps is complex and difficult to understand, and requires a lot of assistance from Detrack Support.

Response from Detrack Systems

Hey Jasmine,

Thank you so much for your review.

As Detrack is designed to be user-friendly, we are glad to hear you find our effective software with the simple functions available easy to understand and use for all users.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the review, Jasmine.

Nevra
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Supports advanced requirements & support is awesome

Reviewed on 2020/04/08

Excellent

Excellent

Pros

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

Cons

There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

Alternatives Considered

Route4Me and RoadWarrior

Reasons for Switching to Detrack

Flexibility, value for money, great support, transparent pricing

Response from Detrack Systems

Hey, Nevra!

Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution.

As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the positive review, Nevra!

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Software

Reviewed on 2020/05/28

wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us...

wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!

Pros

The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.

Cons

It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful

Response from Detrack Systems

Thank you so much for your encouraging words.

As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.

Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

Showing 5 reviews of 30 Read all reviews

Detrack FAQs

Below are some frequently asked questions for Detrack.

Detrack offers the following pricing plans:

  • Starting from: US$26,00/year
  • Pricing model: Subscription
  • Free Trial: Available

First Driver Free Forever $24 per driver/month $240 per driver/year

Detrack has the following typical customers:

11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Detrack supports the following languages:

Chinese, Dutch, English, Finnish, French, German, Greek, Indonesian, Italian, Japanese, Latvian, Malay, Portuguese, Spanish, Thai, Traditional Chinese, Vietnamese

Detrack supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Detrack integrates with the following applications:

8x8 Contact Center, Adobe Commerce, AmeriCommerce, BigCommerce, BulkSMS, BurstSMS, CartonCloud, Ecwid, QuickBooks, Shopify, Squarespace, Twilio, Volusion, Vonage Business Communications, WooCommerce, Zapier

Detrack offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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