TestDirectly
About TestDirectly
TestDirectly is a web-based patient engagement portal that allows medical laboratories and first care facilities to directly connect with patients and provide convenient, safe, and accurate testing. This platform can be used by patients, physicians, government agencies, employers, and schools, connecting them with laboratories and collection centers for direct-to-consumer and organizational testing.
This portal can integrate with any Laboratory Information (LIS) and Revenue Cycle Management (RCM) systems. It includes LIS functionality and it supports patient and family self-registration and scheduling, capacity management, specimen collection, specimen tracking and processing, billing, and compliance. Another feature includes automated report delivery via email, SMS, portal, or interface, and automated reporting to public health departments and agencies in every state.
Key benefits of TestDirectly
TestDirectly delivers a better patient experience and it gives laboratories and other providers the tool they need to boost testing capacity, improve turnaround times, and support drive-through, walk-up, and all forms of diagnostic testing and preventative screening, including direct-to-consumer testing, organizational testing, including school surveillance/pooled testing, and at-home collections.
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- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best system that takes care of all testing needs
Reviewed on 2021/01/21
The fastest turnaround time, our company uses TestDirectly as a single solution covering complete...
The fastest turnaround time, our company uses TestDirectly as a single solution covering complete workflow of testing
Pros
One platform to run full cycle testing and reporting
Cons
Not sure, maybe interface could be uplifted
- Industry: Public Safety
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Customer Service and Ease of Use
Reviewed on 2022/07/21
Pros
The software is very user friendly. I was most impressed with the response from the architect team when we were in desperate need of support due to issues with the platform. The Team also does a wonderful job of providing training when we request it and always following through on business process changes.
Cons
It would be great for data purposes to have demographics as a more robust feature in the information collection.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Creating lab efficiencies with Test Directly
Reviewed on 2021/04/15
Wonderful platform which has secured significant laboratory business for our company by way of...
Wonderful platform which has secured significant laboratory business for our company by way of client customization
Pros
Customization: one example: The ability to create bar coding at point of order which allows rapid accessioning into our lab workflow
Cons
can be a bit complex, thus requiring savvy customer support (which they have)
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool with responsive support
Reviewed on 2022/05/26
Pros
It gave us the ability to tie a pt portal with our LIS, which allowed us to scale quickly.
Cons
More customizable features when the need arises to add functionality, especially around scheduling.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great customer service
Reviewed on 2022/05/02
Pros
Test Directly has a very user-friendly format. It is fairly easy for customers to make an account, and from the tester's side, it is easy to navigate, and if there are any glitches, they are responded to quickly. I like being able to see results right away, not only for our organization, but for the customer as well. One of the most important aspects to a company, in my opinion, is customer service & theirs is wonderful! They are easy to get ahold of and quick to respond which is very much appreciated.
Cons
Once in a great while there would be a glitch, but it was always handled with speed and that always gave me piece of mind - that I could get ahold of someone in a timely manner if I did have a problem or a question that I needed handled right away.
TestDirectly FAQs
Below are some frequently asked questions for TestDirectly.Q. What type of pricing plans does TestDirectly offer?
TestDirectly offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Pricing is a monthly license fee based on the number of tests/cases processed by the Licensee in a given month.
Q. Who are the typical users of TestDirectly?
TestDirectly has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does TestDirectly support?
TestDirectly supports the following languages:
English, Spanish
Q. Does TestDirectly support mobile devices?
TestDirectly supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TestDirectly integrate with?
We do not have any information about what integrations TestDirectly has
Q. What level of support does TestDirectly offer?
TestDirectly offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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