ShiftCare

One of the standout features of ShiftCare is its user-friendly interface. From the very beginning, the software was intuitive to navigate and easy to set up. This is crucial in our industry, where staff members may not have extensive technical backgrounds. The learning curve is minimal, allowing our team to quickly adapt to the platform

It can be difficult to navigate unless you ask for help

Availability of tutorials on Facebook as well as a live helpdesk and an FAQ site that answers all questions.
ShiftCare also compiles all the different apps we previously used into one platform.
Gives excellent functionality for the staff side with the mobile app.
Constantly updating the platform and taking on feedback from users to create even better functionality.

So far we haven't found any issues with ShiftCare.

scheduling way ahead of time. Payroll integration

App needs a lot more functionality, you can't do much in it at all. Customer service often haven't been able to find solutions to my problems as much as they try and help and are lovely.

Very efficient customer chat support, easy to understand features, quick way to see uploaded documents (no need to download a file to view), reminder feature, etc.

We also like that we are able to manage who sees what documents.

The new forms feature could use some improvements. For instance, we sent out a staff survey and the responses did not come with a summary of all responses which could have been useful to see the most voted responses, and not have to go through each response. Also, for questions with multiple possible choices, the record comes up with no response selected. These were already reported to chat support.

It would be great to be able to use keywords when searching for particular messages in the Communication tool especially when we would like to review past messages.

Also, for documents, it would be great to be able to have another category like "N/A" and "Pending" aside from "Not Specified". For instance, in Compliance, we added "Visa Documentation", where we upload copies of staff's visa copies. However, not all visa holders have sent in visa copies and other staff are Australian citizens so no visa required, however, for both kinds of staff, their Visa Documentation indicates "not specified". It would be great if we could tick "N/A" for staff who are Australians and "Pending" for visa holders.

Lastly, it would be great for office staff to not have to share an account to save on costs.

The functions of ShiftCare allows us to run our business to a high standard, to track /amend shifts, record notes, store data and complete invoicing and payroll.

Nothing really but a big program with lots of functions to learn.