RepairShopr

CRM software for managing repair shops and POS transactions

About RepairShopr

RepairShopr helps repair shops, plumbing agencies, painting contractors, HVAC services, and other businesses streamline invoicing, marketing, CRM, ticketing, and point of sale (POS) operations via a unified portal. The platform includes a self-service portal, which lets customers view and check invoices and service status and approve or decline repair estimates.

RepairShopr allows organizations to take notes, maintain a contact database, monitor customer credits, generate barcodes, and store invoices and billing summaries for reference. Administrators can automatically calculate repair costs and handle multiple cash registers. Teams can also utilize the inventory management functionality to track returns and multiple batches and view vendor details.

Pricing starting from:

US$59,99/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United States

Supported Languages

English

Pricing starting from:

US$59,99/month

  • Free Version
  • Free Trial
  • Subscription

Images

RepairShopr Software - RepairShopr custom details
RepairShopr Software - RepairShopr managing tickets
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RepairShopr Software - RepairShopr custom details
RepairShopr Software - RepairShopr managing tickets

Features

Total features of RepairShopr: 67

  • Barcode/Label Management
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • CRM
  • Calendar/Reminder System
  • Cataloging/Categorization
  • Commission Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Discount Management
  • Dispatch Management
  • Document Storage
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • FAQ
  • For HVAC Companies
  • Intake Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Job Management
  • Knowledge Management
  • Lead Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Multi-Store
  • Online Invoicing
  • Online Time Clock
  • Ordering Automation
  • Payment Collection in the Field
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Quotes/Estimates
  • Referral Tracking
  • Repair Tickets
  • Repair Tracking
  • Request Escalation
  • Retail POS
  • Returns Management
  • Routing
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service History
  • Supplier Management
  • Technician Management
  • Web-based Deployment
  • Wholesaler Management
  • Work Order Management
  • eCommerce Management

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QuickBooks Desktop Enterprise

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Reviews

Overall rating

4,5 /5
(124)
Value for Money
4,4/5
Features
4,4/5
Ease of Use
4,3/5
Customer Support
4,3/5

Already have RepairShopr?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 124
Chad
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent all inclusive program backed by perfect support

Reviewed on 2019/06/08

Outstanding. Support team rocks, software is solid and reliable. Constantly improving which i...

Outstanding. Support team rocks, software is solid and reliable. Constantly improving which i really like.

Pros

The software fulfils every need we have, invoicing, ticketing, parts management, interfacing with the customer in an organized fashion, reporting, the list goes on forever (im only scratching the surface). In the rare case we need further explanation of a feature or we require support the support team is second to none. Price is very fair for everything it does. Our company completely relies on this product.

Cons

We would like to see the open invoice reminder section be developed. When relying on it for invoicing so heavily, its key to ensure constant communication is occurring between customers with outstanding balance and company. Since it syncs perfectly with quickbooks we have used external programs to handle AR, but it creates a mess of things syncing in terms of data authority.

Garrett
Overall rating
  • Industry: Management Consulting
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Decent software to allow tracking of goods/services with a pretty steep learning curve and...

Reviewed on 2018/01/18

If you're looking for something with basic inventory tracking, purchasing, and invoicing, RepairShop...

If you're looking for something with basic inventory tracking, purchasing, and invoicing, RepairShopr is a great place to start. While there is a steep learning curve and the software has it's own quirks and specific ways of doing things (or not doing things), it's very inexpensive in comparison and is very robust. The free version is completely free with no strings attached!

Pros

The free version is pretty much fully functional for our needs. The automated invoices are very professional looking and automate emails when an order is completed (once clicking the proper button on the site). You can keep up with the quantity of goods and keep track with how many are bought and sold over various time periods. The ticketing system works great and it's easy to tell if customers are past due with payments as well. Repeat invoices from month-to-month can be automated which is a HUGE plus and seems to always work! Designed for the IT business, but can be used for anything!

Cons

I rated low in certain aspects because the system is very convoluted compared to other softwares in this space. It seems like it takes extra steps and multiple pages to get to "checkout." I have to keep a cheat sheet handy because there isn't a simple way to invoice a customer. It would be nice if all this can be done from one screen, but the user must go to a different webpage for each step. Something else that is aggravating is the way the invoice numbering works. It's automatic and I have yet to find a way to change it. Each invoice can be changed manually, but that takes extra steps as well. None of this may matter to you, and with my subscription being free, I can't complain much. However, if I were paying, this would be something causing me to look elsewhere.

Garrett
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Ok product for the price.

Reviewed on 2022/09/21

It gets the job done for the most part. If we could easily transition to another product in our...

It gets the job done for the most part. If we could easily transition to another product in our price range that is better supported, more often updated with new functionality and integrations, we would probably move.

Pros

It is cheap and easy. Support is OK, but email only. Sometimes you need to talk to a person.

Cons

Reporting is meh. No option for creating your own reports, so you are stuck with whatever they include. A few good integrations, but need lots more. It feels like they stopped development for RepairShopr when they released Synchro. Synchro has more integrations and features, some of which it would be nice to have, but we have an RMM already and don't want/need any of those features.

Lee
Overall rating
  • Industry: Computer Networking
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

***The best product on the market, backed by the most aggressive and prompt support team***

Reviewed on 2016/09/26

We are very pleased with your product as it has a lot of potential and many features that we feel...

We are very pleased with your product as it has a lot of potential and many features that we feel will make our customers experience better. More importantly, we looked for a company who will be as aggressive with their software and adding features as we are with improving our process so we love the Friday updates that tell about the new features/functions of the software.

Another thing we take into consideration is the promptness on the support department to handle issues or provide assistance on questions/concerns we have and your team has been excellent!

We look forward to a long relationship with your organization and are we are currently in the process of migrating the rest of our databases over to your system as we are extremely pleased with the ticketing system which is the backbone of our process. We will be adding your preferred credit card merchant service provider as we want to have a unified system for all needs and they appear to have very competitive rates.

Keep up the great work and you we are a client for life, looking forward to adding this software to our other location(s).

Pros

Everything. It is easy to use and works proficiently.

Cons

The printing features could be a tiny bit faster but the support team has sent notices that they are working on this so I am confident this will not be an issue for long.

Charles
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product... "Fits the bill"

Reviewed on 2016/06/22

I have been mostly doing break-fix & service for about 20 years And I been searching for similar...

I have been mostly doing break-fix & service for about 20 years And I been searching for similar system for a long time for documenting my work. We had been previously been doing our documentation on a spreadsheet, which was not very efficient. Repairshopr fits the bill totally, for tracking, estimates and complete control. With Repairshopr, it has really been able to automate this process of our business and produce professional results.

Pros

You can search on most any aspect of information regarding any previous work.
The forms are very customizable.
The import and export features of customer information.
Customers can track their work orders and progress of repairs online.
Love the SMS text and email features.
Love the On-site appointment calendar.
Repairshopr is constantly working on new features and improvements.

Cons

It's not free.... LOL

Showing 5 reviews of 124 Read all reviews

RepairShopr FAQs

Below are some frequently asked questions for RepairShopr.

RepairShopr offers the following pricing plans:

  • Starting from: US$59,99/month
  • Pricing model: Subscription
  • Free Trial: Available

This price is subject to change. For the most up-to-date pricing please visit https://www.repairshopr.com/pricing.

RepairShopr has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

RepairShopr supports the following languages:

English

RepairShopr supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

RepairShopr integrates with the following applications:

Authorize.Net, Domo, Dropbox Business, Flowroute, Formstack Forms, Google Calendar, IT Glue, Kabuto, Mailchimp, Microsoft 365, Microsoft Teams, N-central, PayPal, QuickBooks, ShipRush, ShipStation, Slack, Square Payments, Stripe, TeamViewer, Toggl Track, Twilio, Watchman Monitoring, WooCommerce, Worldpay, Xero, Zapier

RepairShopr offers the following support options:

FAQs/Forum, Phone Support, Chat

Related categories

See all software categories found for RepairShopr.