Shift4
About Shift4
Shift4 offers a centralized dashboard to help businesses manage end-to-end retail and payment management operations using merchant services, a secure payment platform, software integration, and business intelligence tools. It offers a QR code payment option, which allows customers to scan a unique code to initiate transactions using mobile devices.
It offers a variety of security features including tokenization, EMV, PCI-validated point-to-point encryption (P2PE), auditing, and reporting. It offers a Lighthouse Business Management System, which provides professionals with a dashboard to access reports, manage POS operations, schedule employees, streamline customer engagement, improve brand reputation across channels, and post content on social media accounts.
Shift4 provides end-to-end payment processing solutions for:
- Food & Beverage
- Hospitality
- Sports & Entertainment
- eCommerce
- Casinos & Gaming
- Retail
- Specialty
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Reviews
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- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great and Easy to Use
Reviewed on 2018/09/12
We don't have the option to not use Dollars on the Net/Shift4 as our POS system requires them if we...
We don't have the option to not use Dollars on the Net/Shift4 as our POS system requires them if we want to process CC transactions through our POS Terminals. That being said, I don't mind them and they're very easy to use and actually make tracking down individual transactions super easy if we needed to. Overall, I've been happy with them, but was just a little put off when they more than doubled our prices.
Pros
It is very easy to use and I have no issues batching out our transactions.
Cons
My only complaint is they more than doubled their prices when they started to offer their own processing services, and will only lower/waive their gateway fees if you use them (which I feel is a little scammy).
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
unable to cancel service
Reviewed on 2024/06/21
Service is difficult. Support is not adequate. Reports are not clear. Overall I would not...
Service is difficult. Support is not adequate. Reports are not clear. Overall I would not recommend Shift 4.
Pros
Agents are friendly but struggle to provided the needed service.
Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account.
Was given to case numbers and assured would be contacted within 24 hours.
Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated??????
Cons
Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account.
Was given to case numbers and assured would be contacted within 24 hours.
Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated??????
Response from Shift4
Hello Tauna — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at [email protected] with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Shift4 and [sensitive content hidden] are scammers. RUN
Reviewed on 2024/12/12
Miserable. Don’t sign up with them ever!!
Miserable. Don’t sign up with them ever!!
Pros
Nothing they are a horrible company just search the BBB and every other Google complaint.
Cons
They are scammers who lock you into deceitful contracts and just continually funnel your hard earned money out of your acct.
Response from Shift4
Hello Jamie - Thank you for sharing your concerns. We're sorry to hear about your experience and take feedback like this seriously. Transparency and customer satisfaction are priorities for us, and we'd like to address your concerns directly.
Please reach out to us at [email protected] so we can better understand your situation and work toward a resolution.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Not recommended for small businesses.
Reviewed on 2025/01/03
I had been a customer for 12 years and put my account on vacation " Degraded status" as I was...
I had been a customer for 12 years and put my account on vacation " Degraded status" as I was working out of town and not running my small business for 2024 but did not want to close my account. Customer service was helpful at this time and reversed some previous fees for services I was not using and put me on a basic plan and assured me there would be no additional charges. At the start of 2025 ( January 2nd) noticed a 189.00 charge on my bank account and called the next day to find out what is was for. They said that was a "SEC Security Fee for the previous year" and would do nothing to help unless I started processing again. Left feeling let down and cheated out of 189.00 that I could not afford. I do not recommend this company for a small company that is not processing a lot. I would be willing to change my review if customer service would work with me on the fee as they have been good in previous years about reversing fees for services was not using when calling in. I do not appreciate being held hostage to get reasonable customer service.
Pros
My original sales rep from 12 years ago was good when it was owned by Harbor Touch.
Cons
Surprise fees for services I was not using.
Equipment fees for 15 year old equipment I had asked to be removed in previous years.
Fees for statements I did not want.
189.00 Annual fee billed at the end of the year for the previous year that was unexpected, unwilling to work with me.
Had to call once a year to remove services that I did not want that were automatically added back on again a few months later, Rates would creep up annually and I would have to call in and barter to get them back down.
Response from Shift4
Hello - Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve faced. We understand how unexpected fees and service concerns can impact small businesses, and we regret that we fell short of your expectations.
Your loyalty over the past 12 years means a great deal to us, and we’d like the chance to make this right. Please contact us at [email protected] with your contact details so we can review your account and work toward a resolution. Your feedback is invaluable, and we’re committed to improving our processes to better serve all of our customers.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
BAD PROCESSOR! YOU HAVE ZWERO CONTROL OF YOUR SYSTEM!
Reviewed on 2024/08/23
great! unless you have an issue!
great! unless you have an issue!
Pros
I have a great local rep that I always have to call because the larger company usually cant help.
Cons
when you call for issues, you're on the phone for ever. If you have a Server that runs a credit card on the wrong check and the guest has already left, you as the merchant eat that check amount! Shift 4 is our processor but cannot help you retrieve a credit card mistake! Find another processor!
Response from Shift4
Hello Clifton — Thank you for taking the time to share your experience with us. We’re sorry to hear that we did not met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at [email protected] with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
Shift4 FAQs
Below are some frequently asked questions for Shift4.Q. What type of pricing plans does Shift4 offer?
Shift4 offers the following pricing plans:
- Free Trial: Not Available
Contact Shift4 for pricing details.
Q. Who are the typical users of Shift4?
Shift4 has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Shift4 support?
Shift4 supports the following languages:
English
Q. Does Shift4 support mobile devices?
Shift4 supports the following devices:
Q. What other apps does Shift4 integrate with?
Shift4 integrates with the following applications:
Meta for Business, Twitter/X
Q. What level of support does Shift4 offer?
Shift4 offers the following support options:
24/7 (Live rep)
Related categories
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