ECLIPSE
About ECLIPSE
ECLIPSE is a practice management solution for chiropractors that handles patient scheduling, billing, appointment reminders, claims processing, and more. The appointment reminders can originate from multiple sources such as emails, SMS messages, and scheduled reminders.
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- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My experience with Eclipse Practice Management Software
Reviewed on 2021/11/25
The customer service is great!! They always answer the phone and return calls. They
respond to...
The customer service is great!! They always answer the phone and return calls. They
respond to your emails in a very timely fashion. I have never had a negative experience with this company or staff . Support staff is amazing they answer your questions, talk you through on how to do things and very willing to help with anything. They are very patient, I have worked with Ryan, John, Bob and others and I am always very happy with my experience. If they can't help you they hook you up with someone that can, very courteous.
Pros
We have been using Eclipse for many years, we have grown and changed during this time and Eclipse has been able to help us throughout all the changes. We are a multi doctor practice with different specialities and all of our practitioners are able to use the software according to their specialities. Eclipse has been great in helping us customize changes as needed.
Cons
Would like to see some more detail in some of the reports (account receivables).
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Eclipse software is loaded with help functions and the IT staff very knowledgeable.
Reviewed on 2018/02/19
Thank you, everyone at Eclipse, for all your help and understanding. Special thanks to our rep I...
Thank you, everyone at Eclipse, for all your help and understanding. Special thanks to our rep I really appreciate all the help you've given me.
Pros
l. Data entry very easy to get used to. We've had this product for a long time, and we continue to grow with it.
2. Finally starting using the CALENDAR. Yes, believe it or not, up until about a year ago we were still using a paper appointment book. CALENDARS GREAT!!
3. Decided to start doing our own billing. (Thanks, rep) I am not real computer savvy, but I can say I am now successfully doing our billing, and getting paid. The ability to literally "one click" to Infinedi is actually reality.
4. Having to call Eclipse for HELP is exactly that. No matter who you talk to, they speak in a language you can understand, and will stay with you until your problem has been fixed.
5. Price is so worth it!!
Cons
Literally can't think of any. I suppose if anything, my only complaint would be having to leave a message when I call. I'm just spoiled that way. I always get a call back, and guess what??? I get to talk to a human being.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Horrible Practice Management Software
Reviewed on 2018/06/27
Myself and our billing manager were hired on late in 2017 at a local chiropractic office with 2...
Myself and our billing manager were hired on late in 2017 at a local chiropractic office with 2 chiropractors and 2 massage therapists. This is our first experience with Eclipse and I can confidently say that after working with them on and off for nearly a year… CHOOSE ANYONE ELSE FOR YOUR PRACTICE MANAGEMENT SOFTWARE. Eclipse is highly outdated and offers minimal features. Their developer has emailed our billing manager back and forth and his tone is completely unprofessional – he chooses to blame the consumer for issues instead of taking responsibility and walking through them like an upstanding company. We have copies of the correspondence as proof… it is just that bad.
We spent months updating our workstations and server and are currently running Windows 10 professional and Windows Server 2016. I have stress tested and benchmarked each of our workstations as well as our server and they all run perfectly as they should. That being said, ever since we updated Eclipse itself, it has been ridiculously slow. Some patient charts take as long as 13 seconds to pull up after clicking on them. How 13 second response times are acceptable in the year 2018, I have no idea.
Eclipse help desk employees state they are open between 8am-8pm (Central time zone) and 99% of the time we call, we are forced to leave a voicemail and wait for a return phone call at a random time and often not even the same day. It is highly inconvenient as we cannot just drop what we are doing during office hours to troubleshoot with Eclipse. We call when we have downtime, and Eclipse is never there.
Today, I called Eclipse to find out why we are experiencing such slow response times within our software. I sat on hold for over 10 minutes and I was hung up on. I called back and received the voicemail and left a message – only time will tell when they choose to return it. We are just absolutely fed up with how Eclipse operates and were absolutely shocked to see that they are rated at 4.5 stars, currently. We are actively looking to switch to a more reliable and professionally run practice management company such as ChiroTouch. I have even used EZ-Bis and prefer them over Eclipse (Galactek) software.
Pros
It's designed for use from Chiropractors, straight-forward looking schedule, lots of colors to choose from when color-coding patients.
Cons
Very slow response times, unprofessional and rude software developer, minimal features, horrible customer service protocols.
Response from MPN Software Systems
Hello Rena & Jillian. We see you wrote tandem reviews. You’re both from New Berlin Chiropractic and Therapy Center – an office that has been an ECLIPSE client since 2007. We’re sorry you have such an unfortunate recollection & interpretation of your recent interactions with us. We too, still have all the email as well as recordings of our phone conversations! So, let’s discuss precisely what prompted you to write a review. You complained that we needed to “fix” ECLIPSE because it wasn’t working with your Dragon dictation software. We purchased a copy of Dragon for $300 (we sent you our order#) & discovered it worked flawlessly. (What other company would even do that?) We gave you some pointers and suggestions about dealing with Nuance technical support. Instead, you angrily insisted that we explain exactly how to get Dragon working properly on your computer & insisted that its failure on your system is somehow our fault & responsibility (though we have absolutely no relationship whatsoever with the company or its software). You also demanded we “fix” remittance advice import. After we explained that you could indeed do what you claimed wasn’t working (after all, every other office including mine is able to handle this), we made multiple attempts to reach your office on the phone to help you. For instance, a technician attempted to reach Rena on 6/14/2018 & left a message with Jillian. You didn’t call back. You did call us this week about a variety of issues after you apparently made major changes to your existing computer hardware & software. We helped you correct the issues related to improper setup by you and/or your technicians. Finally, you called us yesterday after downloading an update to complain about performance retrieving a few patients. (ECLIPSE is used on networks of 200+ workstations w/o the performance issues you describe.) We made some suggestions & expected (we still do) to further work with you today. We’re sorry you’re so angry about our frequent recent interactions as well as puzzled by your representation of them here. As you already know from your phone calls yesterday, we expect to further help you troubleshoot your issue today. Finally, did you know you have extensive control regarding how ECLIPSE appears on your computer screen? ECLIPSE is compatible with Windows versions 7 & newer. Please consider speaking to our Help Desk about customizing its “look & feel” as well as exploring your many other comments above. UPDATE: As of 10:30am on 6/29/2018, hours after your reviews were posted, your expected follow-up call was completed & virtually all the issues you claim in your review (e.g. 13 second patient retrieval times) have disappeared and are no longer a problem (according to you on a recorded call).
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Eclipse Medical Software is The Only Solution
Reviewed on 2017/12/20
Overall, Eclipse has made our practice function efficiently and smoothly for years! Take the time...
Overall, Eclipse has made our practice function efficiently and smoothly for years! Take the time to call them today and tell them you saw the review by Dr. Neal Wieder!
Pros
Our office has been using Eclipse for over 15 years as our Business Management Software. The program has been the most stable program we ever used and I had used other major programs that were nightmares. Their software support teams are the best and work diligently to resolve any and all issues with tremendous followup! Their software is continually evolving and improving with a note system that's awesome and easy to use. We use it for both Chiropractic and Acupuncture services. All software programs run into glitches, however, with Eclipse been once in a blue moon, and if one occurs they work tirelessly to correct the glitch to our satisfaction. Entering payments, electronic billing, tracking unpaid claims, statistics, mailing labels, texting patients, emailing patients, plus, plus are just a few things this software is capable of doing. They even have a credit card option to use!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Understanding How To Utilize The Various Features
Reviewed on 2018/03/07
I highly recommend Eclipse to other clinicians seeking a simple to use management software program...
I highly recommend Eclipse to other clinicians seeking a simple to use management software program in their offices. I have only used some of the features and realized there is so much more to utilize and create for your own personal templates of reports, data bases, etc.
Pros
The Eclipse office management software has always been easy to learn and utilize. The support staff has been very thorough in ensuring I am satisfied with their help when they are assisting me.
Cons
The ignorant computer operator, me a 55 year old provider who always delegated the task to someone else on the staff, is now needing to handle the software end of the practice. I am very limited in any capacity involving the use of the computer and was terrified of it. Eclipse's support team has made the learning so easy and accessible. The Saturday afternoon hours for the "holding of my hand" to help me learn the amazing options and features of the software was so beneficial for me.
ECLIPSE FAQs
Below are some frequently asked questions for ECLIPSE.Q. What type of pricing plans does ECLIPSE offer?
ECLIPSE offers the following pricing plans:
- Free Trial: Not Available
Please contact MPN Software Systems for pricing details.
Q. Who are the typical users of ECLIPSE?
ECLIPSE has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ECLIPSE support?
ECLIPSE supports the following languages:
English
Q. Does ECLIPSE support mobile devices?
ECLIPSE supports the following devices:
Q. What other apps does ECLIPSE integrate with?
We do not have any information about what integrations ECLIPSE has
Q. What level of support does ECLIPSE offer?
ECLIPSE offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Chat
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