About Kore
Kore.ai is a cloud-based and on-premise conversational AI platform designed to help businesses of all sizes streamline developer collaboration, bot lifecycle management, API integration, intent recognition, natural language processes (NLP), and other operations. The software enables organizations to create, host, test, and deploy artificial intelligence (AI)-enabled process assistants, applications, and virtual assistants.
Kore.ai is a no-code platform, which allows users to handle operations across various industries such as healthcare, airlines, retail, telecom, insurance, and banking. The application enables enterprises to automate conversational interactions with customers and clients via voice and digital channels. It also offers various features like a built-in designer, task execution framework, digital view and forms, analytics, and more.
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Reviews
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- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Deflect and Improve Self Serve Through Kore Ai
Reviewed on 2024/05/24
Overall experience is good, however, there are a few things that can be off-putting which Kore...
Overall experience is good, however, there are a few things that can be off-putting which Kore would need to improve further.
Pros
- intuitive Kore widget
- integratable to Zendesk and other major ticketing plafforms
- basic analytics and performance dashboards
- ease of use on Bot flow training
- helpful success and support team
Cons
- integration configurations can be very messy and impactful on CX e.g. disconnection of chats between Kore and Zendesk
- Kore Team can improve further on their familiarization with integration to ticketing platforms.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent solution for chat automation.
Reviewed on 2021/04/09
We are using Kore to automate chat generation in order to help recruiters hire great talent.
We are using Kore to automate chat generation in order to help recruiters hire great talent.
Pros
Robust feature set and thorough training process.
Cons
Documentation can be a bit difficult to wade through at times.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Kore.ai Bots Platform Review
Reviewed on 2021/04/06
It's very easy to design virtual assistants which could be used for different purposes, the...
It's very easy to design virtual assistants which could be used for different purposes, the platform already provides the tools over the counter so that a user will not have to sit a design them, you need only care of the business logic which goes in the development of the bot.
Pros
The dialog tasks are very easy to implement, the types of input which are needed are very neatly documented and implemented, all of the options are very to navigate, some of the features like masking, small talk, and basic training is done by the builder itself. It's easy to add channels, use the agent transfer and expose the APIs. Overall a very good experience using this platform.
Cons
The only thing which I feel could be improved is the sidebar on the bot platform, it's very hard to control the options on the sidebar on mouse hover since it keeps going up and down quite frequently.
Response from Kore.ai
Chitrang, we're glad you had a good experience. Thank you for your feedback on enhancing the sidebar on the kore.ai virtual assistant platform- we appreciate this, as it helps us improve the experience of valued users like you.
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great and easy platform to build chatbots
Reviewed on 2021/04/06
As overall its a great tool. Nice UI/UX as a developer.
As overall its a great tool. Nice UI/UX as a developer.
Pros
The user experience as a chatbot developer in kore.ai platform is great. It has all the tools to built the chatbot from the scratch. Even from the prototype stage. Bot flow creation is very easy and it has many advanced features too considering from AI perspective.
Cons
I think collaboration can be improved further more. And for the cloud version I could not find a way to use specific version (Because it changes frequently)
Response from Kore.ai
Hi Sathindu- Glad to hear that you liked the user experience. Thank you for such amazing feedback and for recommending the Kore.ai Virtual Assistant Platform. Hope you get the most out of it.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommend for those who are willing to build their own chatbot solutions
Reviewed on 2021/04/17
With my all the experiences in developing different chatbots using Kore.ai platform, I highly...
With my all the experiences in developing different chatbots using Kore.ai platform, I highly recommend this Kore.ai platform for anyone who are searching for a better Virtual assistant development platform for their purposes.
Pros
The Kore.ai platform provides several strong NLP rich features for the developers which can be used to make their chatbot solutions really powerful. Some features like managing interruptions and multiple requests, handle multiple intents within a conversation, analyse sentiment tones behind user responses, extracting entities from user utterances and many more. And also it's really easy to integrate our developed chatbots with other messaging/chat applications as it supports most of the popular channels such as Messenger, Slack, MS Teams, Skype etc. or even we can easily integrate with our custom web sites/pages as well.
Cons
I feel that it would be better if the testing UI is developed as a different module within the platform to make it more usable.
Kore FAQs
Below are some frequently asked questions for Kore.Q. What type of pricing plans does Kore offer?
Kore offers the following pricing plans:
- Starting from: US$500.00/one-time
- Pricing model: Free Version
- Free Trial: Available
Please visit https://kore.ai/contact-us/
Q. Who are the typical users of Kore?
Kore has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kore support?
Kore supports the following languages:
Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Q. Does Kore support mobile devices?
Kore supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kore integrate with?
We do not have any information about what integrations Kore has
Q. What level of support does Kore offer?
Kore offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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