Shiprocket

3.0 (25)
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E-commerce Shipping and Logistics Software

About Shiprocket

Shiprocket is an automated shipping tool and allows businesses to ship using Fedex, Aramex, Delhivery, Ecom Express, DTDC, etc. at discounted shipping rates. This platform includes features such as import orders, schedule pickups, ship to 29000+ pin codes in India, and also manage return orders in one place.

To help sellers select the best courier partner for each shipment, Shiprocket employs a machine learning-based data engine, CORE, that recommends the best courier service for every shipment. Furthermore, Shiprocket offers API integration that enables sellers to map orders directly from their website and process them through one single account. Shiprocket offers integration with over 12+ websites and marketplaces, including Shopify, Woocommerce, Bigcommerce, and Amazon.


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Reviews

Overall rating

3.0 /5
(25)
Value for Money
2.8/5
Features
3.2/5
Ease of Use
3.3/5
Customer Support
2.2/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 25
Alok Kumar
Alok Kumar
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Grow your business in rocket speed with shipping solution Shiprocket

Reviewed on 2021/07/23

I have good experience with this software. I haven't faced any issues during our integration and...

I have good experience with this software. I haven't faced any issues during our integration and using this software. But as per my colleagues they face issues in weight discrepancies, claim on lost shipments etc which Shiprocket needs to upgrade to provide smooth experience to all.

Pros

This is very easy to use software. Everyone can use this. Only kyc process need to access wallet transactions. You can add multiple pickup locations here. You will give your business a brand name and a custom tracking page will be provided by Shiprocket for your customers. Creating new orders with previous or existing customers is easy. You can verify cod orders from customers before ship them. With shipping calculator shipping charges can be calculated by providing pincodes, weight of the product and dimensions. Our integration with this software was easy and automatic. Whenever customers process orders for xpressbees it automatically schedule pickups with us and we do pickup through our ground team. It happens with every courier service provider. You can check service ratings from previous performances of shipping partners and can choose as per you own choice. Real time tracking, NDR management, Bulk order creation, cod reconciliation are another features of this software. You can also create reverse pickups, return shipments without any hassle. Apart that thier training session gives more knowledge on their products. Small shipments to large shipments for B2C purpose it is the best to use.

Cons

Response time of their support team is long. They have telephonic support system but for every issue they raise tickets and it becomes a lengthy process for which sellers or users face lots of issues. Claim process in lost shipments take time. In damage cases they are very poor in supporting to sellers.

Alternatives Considered

Easyship

Reasons for Switching to Shiprocket

Because it has multiple channel management system to integrate with various softwares. Shipping cost is less. With multiple courier partner availability they have unbiased to their service. Easy to use.
Rajkishore
Rajkishore
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Shipping Solutions For Your Business With Shiprocket

Reviewed on 2021/07/10

In overall I like this software as it costs lower than it's competitors and in features it is...

In overall I like this software as it costs lower than it's competitors and in features it is providing more features than them.

Pros

I like it's Onboarding and kyc process which is instant and easy. Simple user interface. They conduct training session for free for new users for better understanding in using it. In training they solve your queries too. Creating orders is easy and gives real time tracking of your Orders. It will give you a brand tracking page for your customers. Both cod and prepaid facility can be availed. Sync orders from your orders automatically. You can add customers and directly create order with customers name and you can also clone orders to save time.

Cons

First of all it's weight discrepancy cases which are the big headache for sellers. They shares weight discrepancy cases at the end of month or after 1 month which is not certain for which it is not possible to store shipment image and weight details for that long time and they takes benefit of this. Customer support is very low. They don't reply on time.

Alternatives Considered

Easyship

Reasons for Switching to Shiprocket

Because of easy user interface. Easy Onboarding. Low pricing structure. Lots of extra features to grow business.
Nidhi
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Stay away for your own good

Reviewed on 2024/09/11

Been a nightmare the last 2 years and somehow keeps getting worse

Been a nightmare the last 2 years and somehow keeps getting worse

Pros

Options of many service providers, not sure how good. Have had trouble there as well so….

Cons

Pick up delays, weight discrepancies, shit customer service, fake deliveries

Alternatives Considered

Meta for Business

Reasons for Switching to Shiprocket

I didn’t, I’m still looking for alternatives
Bhanu
Overall rating
  • Industry: Consumer Electronics
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

A Nightmare Experience with Shiprocket - Total Scam!

Reviewed on 2024/08/20

Cons

A Nightmare Experience with Shiprocket - Total Scam!

As a seller, my experience with Shiprocket has been nothing short of a disaster. They never picked up the packages from my home, despite multiple requests, and had the audacity to mark the status as "pickup denied by the seller." This blatant lie led to my orders being delayed by an unacceptable 10 days, causing immense frustration for both me and my customers.

To make matters worse, I ended up having to personally courier the packages myself, completely defeating the purpose of using their service. Their support is an absolute joke—non-responsive, unhelpful, and downright infuriating. When I tried raising tickets to address the issues, they simply closed them with a note saying "issue resolved," without actually doing anything to fix the problem.

Shiprocket is a total scam, and I would strongly advise anyone to avoid using their services. They are unreliable, unprofessional, and utterly incompetent. Save yourself the headache and look elsewhere for your shipping needs!

Shovesh Kumar
Shovesh Kumar
Overall rating
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Shiprocket - Our Shipping Manager

Reviewed on 2021/07/21

In a short I like this software as it has helped to manage everything in a single platform with...

In a short I like this software as it has helped to manage everything in a single platform with free plan and low shipping charges. It can integrated with stores which works very well. With shipping calculator we can check shipping charges before shipping orders. It has solved lots of issues for shipping orders by visiting booking counter and no tracking facility. Through this we able to generate our orders from our system and courier partner picks up from office and customers also get notified when order ships.

Pros

It is best platform among the platforms in this category. It is easy to use. Due to simple user interface everyone can use this easily. No coding or extra knowledge required to use this software. This is our shipping manager as it manages all our orders in a single place. Through this we can track our orders, intimate to customers in real time. It has best pricing structure which enables users to sell online.
We can choose best and available courier service to ship our order according to their performances. We can use both surface and air mode of shipping with international shipping also. No account maintain fee or AMC. Insurance cover upto 5000 for orders. We can hide customer details like phone number, email address, seller address, mobile number from its label settings. It can be used in android and iOS mobiles too. Can generate invoices with brand logo etc.

Cons

Sometimes pickup process takes time and some courier partners not provide good service. After escalation they never respond on time.

Showing 5 reviews of 25 Read all reviews

Shiprocket FAQs

Below are some frequently asked questions for Shiprocket.

Shiprocket offers the following pricing plans:

  • Starting from: ₹15.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Shiprocket has the following typical customers:

51–200

We do not have any information about what languages Shiprocket supports

Shiprocket supports the following devices:

Android (Mobile)

Shiprocket integrates with the following applications:

Adobe Commerce, BigCommerce, Shopify, WooCommerce

Shiprocket offers the following support options:

Chat

Related categories

See all software categories found for Shiprocket.