DealerPeak CRM Center
About DealerPeak CRM Center
DealerPeak has been in the industry since 1999 and has seen firsthand how important it is to keep customers happy. The built-in CRM system allows users to focus on product knowledge and customer attention while the company takes care of the relationship. It’s a win-win!
Clients won’t find another CRM that does more for dealerships. It offers lead collection, deal-closing tools, and inventory visibility with an easy-to-use interface that makes everything simple to manage. Plus, the support team is always available to help when users need them most!
Key benefits of DealerPeak CRM Center
User-friendly-The software is built to match the existing workflows which means less head-scratching and more high-fiving.
AI-powered insights-Drive business in ways users never thought possible through
data-mining, automated workflows, and predictive modeling.
Support when users need it- From implementation to customized features, the integrated support is unmatched and geared towards keeping the company's momentum going.
Dealer DNA-Every feature has been purpose-built from the real-world experience of running group-level car dealerships.
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Reviews
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- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Tech Service!
Reviewed on 2021/08/31
Who to spend money with in advertising.....easy to see results
Who to spend money with in advertising.....easy to see results
Pros
Easy to navigate menu for all involved with daily
Cons
Been pretty solid for us. Hard to find faults
Response from DealerPeak
Martin, thanks for the feedback and we are always willing to serve our clients
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Woody's review
Reviewed on 2021/07/21
follow up and contacting the customer's more frequently plus the auto pilots are customizable. Also...
follow up and contacting the customer's more frequently plus the auto pilots are customizable. Also during the pandemic being able to send weekly email campaign's to our customer base has been priceless
Pros
definitely the texting features and the product is not only easy to use but easy to train new employees as well on it
Cons
it duplicates overdue tasks over and over
Reasons for Choosing DealerPeak CRM Center
we liked the Dealerpeak program better and ease of useSwitched From
ERA-IGNITEReasons for Switching to DealerPeak CRM Center
price, service, ease of useResponse from DealerPeak
Thanks, Paul, we are extremely grateful for the review
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible Support & Behind The Time
Reviewed on 2019/03/06
We cancelled with DealerPeak and the whole process was enough to give this negative review and tell...
We cancelled with DealerPeak and the whole process was enough to give this negative review and tell EVERYONE we know in the industry to steer clear of this software, especially when there are so many better options out there with a similar price tag, not to mention, less headaches!
Pros
The dashboard is easy to navigate and most employees can learn the back end fairly quickly.
Cons
The CRM is not innovative with its templates, reporting, mobile app and much more. It seems the software has not changed much, if at all in many years, making them low on the totem pole for the most technologically advanced CRM software. Not to mention the support and account managers are terrible. They are not helpful and make simple tasks a hassle and try to get as much money out of you as possible to get it done.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lustine CDJR General Manager Review
Reviewed on 2021/07/24
Experience has been great. Training has been solid. Responsiveness stellar.
Experience has been great. Training has been solid. Responsiveness stellar.
Pros
The ability to text sms. from the App and desktop, as well as send videos through the APP provides a great advantage for the time being.
Cons
The software is great. I would like the ability to record one video I can send to customers I designate vs. having to record a new video for every customer every time.
Response from DealerPeak
Matthew we appreciate the feedback
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love it!
Reviewed on 2021/07/23
Pros
EASY TO USE AND SUPPORT TEAM IS AMAZING!
Cons
There is a lot to learn at first, but once you get the hang of it; it is really easy!
Response from DealerPeak
Amber, we appreciate the feedback
DealerPeak CRM Center FAQs
Below are some frequently asked questions for DealerPeak CRM Center.Q. What type of pricing plans does DealerPeak CRM Center offer?
DealerPeak CRM Center offers the following pricing plans:
- Starting from: US$995.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of DealerPeak CRM Center?
DealerPeak CRM Center has the following typical customers:
11–50, 51–200, 201–500
Q. What languages does DealerPeak CRM Center support?
DealerPeak CRM Center supports the following languages:
English
Q. Does DealerPeak CRM Center support mobile devices?
DealerPeak CRM Center supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does DealerPeak CRM Center integrate with?
DealerPeak CRM Center integrates with the following applications:
Autosoft DMS, CDK Global, DealerBuilt, Dealership Management System, Dealertrack DMS, VUE DMS, vAutoStock
Q. What level of support does DealerPeak CRM Center offer?
DealerPeak CRM Center offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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