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Playbooks

Name: Playbooks
Rating: 3.5 (35 reviews)

Playbooks

3.5 (35)

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About Playbooks

Playbooks by XANT - formerly InsideSales.com - is the only fully integrated sales acceleration platform that delivers the visibility, productivity, and effectiveness customers require to sell more. The Playbooks platform includes sales communications, email tracking, gamification, prioritization, forecasting and more – all built on Neuralytics, a predictive and prescriptive self-learning engine that prioritizes sales activities to target the most promising leads and opportunities. Neuralytics processes over 100 billion sales interaction data points to produce simp

Key benefits of Playbooks

Playbooks Benefits:

Maximize funnel conversion with customized plays for different campaigns, segments or products
Leverage predictive tools to reduce wasted effort and increase effectiveness

PowerDialer Benefits:

Over 400% increase in web lead response rates
Up to 24% increase in conversations and 32% increase in close rates
Increase contact rates by up to 38%

Platform Benefits:

Increase close rates by over 20% with predictive prioritization
Lift rep productivity by over 35% with gamification
Start the quarter with over 80% forecast accuracy
Increase revenue by up to 30% in 90 days with integrated sales acceleration platform

LocalPresence Benefits:

Increase contact rates up to 38% when switching from a toll free number
Increase contact rates up to 25% when switching from a long distance number
Obtain a local network presence in all major markets
Provide local access for customer communications
Gain visibility using geo-targeted tracking metrics

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Starting Price

US$99.00

month

€61.00

month

Pricing Options

Free version

Free trial

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Features

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Integrations

Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

3.5 /5

(35)

Value for Money

3.3/5

Features

3.6/5

Ease of Use

3.8/5

Customer Support

3.4/5

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Showing 5 reviews of 35 Read all reviews

Showing 5 reviews of 35

Sage

Overall rating

Industry: Medical Devices
Company size: 51–200 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 9.0 /10

great for sales

Reviewed on 2018/12/01

Pros

We use this for selling medical devices and it is so handy when you might not have caught something when on the phone call. It also makes it super easy to play calls back and listen for QA.

Cons

The lag time it takes for the call's to appear, although I don't think that is the company's fault.

Verified Reviewer

Overall rating

Industry: E-Learning
Company size: 51–200 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

InsideSales.com Review

Reviewed on 2019/06/01

Overall, if you have Microsoft Dynamics CRM and looking for a sales automation tool that will help...

Overall, if you have Microsoft Dynamics CRM and looking for a sales automation tool that will help your sales team, from the call to the email, InsideSales.com is your tool. The tool will help automate the sales prospecting process and help the sales team target specific leads, contacts and accounts.

Pros

- Integration with MS Outlook
- Out of the box and no extra cost integration with Microsoft Dynamics CRM
- Short implementation
- Short ramp time
- Ability to delete a play at the Manager view

Cons

- Once a play is live, you cannot add a step in the active play
- Inability to see the open or click percentage in the tool
- Cannot do round robin call monitoring
- Once a play is deleted in the tool, the play is still visible in the Microsoft Dynamics CRM dashboard

Alternatives Considered

Outreach

Reasons for Switching to Playbooks

Integration with Microsoft Dynamics CRM, with no extra cost and out of the box

Mihai

Overall rating

Industry: Marketing & Advertising
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 1.0 /10

Good if it works, terrible if it doesn't

Reviewed on 2019/07/03

One of the support rep was terrible. I gave him a month and a half - two months to resolve our...

One of the support rep was terrible. I gave him a month and a half - two months to resolve our issues with me having to consistently call back, but for some reason, he's never available or knows how to call back. I've asked for a new support rep, but they said the team handling our type of account is small and haven't attempted to give me a new rep or resolve our issues. Additionally, a manager was supposed to reach out to me over the last 4 business days, but I haven't received a single call or email. Do not allow your workflow to rely on their services because you will most likely get screwed. We have almost 20 users and that's amazing that they handle our account this way.
Will definitely be looking for other Dialer and Inside Sales tools.

Pros

I liked that it was easy to use and train users.

Cons

Recorded voicemails was a little problematic with setting up, the dialer has intermittent click-to-dial issues 3-8 times a week, and the seek lists aren't working properly. We've had this service for several years and within the last year and a half, these problems have been persisting without any level of resolution. I've combated this issue with support more persistently over the last few months and they've been providing terrible follow-up. I could go on in paragraphs to describe how terribly they've been handling our issues over the last year+.

Verified Reviewer

Overall rating

Industry: Computer Software
Company size: 10,000+ Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Best Platform Ever

Reviewed on 2022/04/12

I don't know what I would do without playbooks. This product is crucial for a sales organization....

I don't know what I would do without playbooks. This product is crucial for a sales organization. If you are not using it you are doing yourself a disservice.

Pros

I like most that it auto dials either local or my number. It helps me be productive during the day telling me when I should make the next call or send the next email. It syncs up with salesforce so no need to enter my notes twice. It also makes the next followup call for me!

Cons

It is technology so sometimes it does go down, but they do have the support to bring it back up fast!

Verified Reviewer

Overall rating

Industry: Real Estate
Company size: 201–500 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Super fantastico pipeline management tool

Reviewed on 2018/12/06

Pros

InsideSales.com is one of my favorite tools to use to manage our sales pipeline with all the features you need to manage, track, follow up, and contact leads. Plus they have a gamification feature for sales teams!

Cons

While InsideSales.com is a fantastic tool, it requires integration with a well known CRM which is costly and frustrating to be honest with all the other fantastic, but smaller CRM companies available.

Showing 5 reviews of 35 Read all reviews