---
description: Learn how SMART Service Desk can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SMART Service Desk Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [SMART Service Desk](/software/2050635/smart-service-desk)

# SMART Service Desk

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> SMART Service Desk is a help desk software designed to help businesses across various verticals including banking, retail, automobile, oil and gas, manufacturing, pharmaceuticals, and more streamline IT service management and compliance tracking operations. It enables organizations to handle cases, track assets, and enhance customer experience activities via a unified portal.
> 
> Verdict: Rated **4.7/5** by 31 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 31 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SMART Service Desk
- **Founded**: 2012

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: User based pricing
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Customizable Branding
- Incident Management
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Release Management
- Self Service Portal
- Service Level Agreement (SLA) Management

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software)

## Alternatives

1. [Freshservice](https://www.getapp.za.com/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.getapp.za.com/software/91811/jira-service-management) — 4.5/5 (763 reviews)
3. [InvGate Service Management](https://www.getapp.za.com/software/101213/service-desk) — 4.6/5 (108 reviews)
4. [SysAid](https://www.getapp.za.com/software/90863/sysaid) — 4.5/5 (511 reviews)
5. [Agiloft](https://www.getapp.za.com/software/103389/agiloft) — 4.8/5 (38 reviews)

## Reviews

### "Smart service desk- ITA /MOH/ OAB / Infoline" — 5.0/5

> **Biswaranjan** | *19 November 2016*
> 
> It's been great support and after we have implemented smart solutions and they are very flexible and customer oriented. Support is excellent and also follow the  SLA . Association with smart solutions also helped us managing our large and multi dimensional  operation , very effectively. Also the SAS model was very supportive to keep out cost low and alow us to maintain balance between capex \& Opex . Great patner to work with.

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### "SMART Suite is easy to customize" — 5.0/5

> **Abdul** | *11 November 2009*
> 
> **Pros**: We have used SMART Suite Help and its architectural to make specific customizations of Software to meet our needs.

Our users are very happy with use of software company wide.
> 
> **Cons**: We have not faced any support issues.
> 
> Excellent - specially to meet your customized software needs Service Management.

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### "Customization is the best part of this tool" — 4.0/5

> **Vinay** | *09 October 2015*
> 
> SMART Service Desk is a tool which gives you the freedom to implement your helpdesk tool ideas into a real ITSM tool. 

Pros: Flexibility, user-friendly console, high level of customization is possible, compliant to ISO standards like ISO 20000 \& ISO 27001, licensing model and cost effective.

Cons: Design can be improved.

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### "We were looking for Multi-lingual (French & English) product" — 5.0/5

> **Amit** | *11 November 2009*
> 
> **Pros**: Based on customers demand we were looking for a multi-lingual product in French and English to our customers demand in Canada.
> 
> **Cons**: Our customers and technical staff are very happy in using the product.
> 
> Excellent \!

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### "Excellent software easy to setup and use" — 5.0/5

> **Mohamad** | *19 August 2015*
> 
> Software easy to setup with the help of the support team that they have. Also easy to costomize . There was some bugs with the refresh rate but support fixed it. And all our requirements were fo filled

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2050635/smart-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/smart-service-desk/> |
| en-AE | <https://www.getapp.ae/software/2050635/smart-service-desk> |
| en-AU | <https://www.getapp.com.au/software/2050635/smart-service-desk> |
| en-CA | <https://www.getapp.ca/software/2050635/smart-service-desk> |
| en-GB | <https://www.getapp.co.uk/software/2050635/smart-service-desk> |
| en-IE | <https://www.getapp.ie/software/2050635/smart-service-desk> |
| en-NZ | <https://www.getapp.co.nz/software/2050635/smart-service-desk> |
| en-SG | <https://www.getapp.sg/software/2050635/smart-service-desk> |
| en-ZA | <https://www.getapp.za.com/software/2050635/smart-service-desk> |

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