Payaca
About Payaca
Payaca is more than a CRM; it's a platform developed with the ambition of field service businesses in mind. We help businesses to build and maintain valuable customer relationships, optimise workflows, and accelerate growth through simple, yet powerful CRM solutions. Our mission is to inspire ambition and innovation in technologically underserved industries.
Our CRM platform is intuitive, user-friendly and is designed to ease the pain points of running a field service business. With Payaca, businesses gain the ability to manage their projects, automate their operations, and build long-lasting, beneficial relationships with their customers.
At Payaca, we are confident in our abilities as software developers. Our team of experts design, implement, and refine our software solutions in-house, always striving to meet and exceed the demands of our customers. We believe in the power of active listening and continuous iteration, working closely with our users to improve and adapt our platform to their evolving needs.
With a blend of key features such as customer management, job scheduling, quoting and invoicing, and powerful analytics, Payaca is designed to provide field service businesses with the tools they need to thrive in an increasingly competitive market.
We work with businesses of all sizes, from startups to large enterprises. Our flexible approach means we can adapt our software to fit the needs of any business, regardless of their size or industry. This flexibility extends to our pricing plans, which are designed to offer excellent value for businesses at every stage of growth.
Our core values underpin everything we do:
Take Action: We encourage proactivity and strive to turn ideas into reality, driving progress.
Be Transparent: We believe in sharing information, documenting decisions, and owning our mistakes.
Design for Simplicity: We aim to craft intuitive features, efficient processes, and clear communication.
Join us at Payaca and experience the power of customer relationship management designed with your ambition in mind.
Key benefits of Payaca
Choosing Payaca means choosing a CRM solution that truly understands the needs and ambitions of field service businesses. Here are some of the key benefits of using our platform:
Streamlined Operations: With Payaca, you can automate and optimise your workflows, increasing operational efficiency and reducing time spent on administrative tasks.
Enhanced Customer Relationships: Our platform helps you to build and maintain valuable customer relationships, leading to increased customer loyalty and repeat business.
Data-Driven Decisions: Powerful analytics provide insights into customer behaviour, allowing you to make informed decisions and drive growth.
Continuous Improvement: We listen to our users and continuously iterate on our product to meet their evolving needs. Our in-house team of software experts is always working to enhance our platform.
Tailored Solutions: No matter the size or sector of your business, Payaca can adapt to meet your specific needs. From start-ups to large enterprises, we cater to businesses at all stages of growth.
Value for Money: Our flexible pricing plans offer excellent value for businesses at every stage of growth.
At Payaca, we're more than just a CRM provider; we're a partner to your business. Our mission is to help you to reach your full potential, using our software solutions to drive growth, optimise operations, and build valuable customer relationships.
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- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantatsic product, even better team
Reviewed on 2024/04/16
Pros
The team are fantatsic. Always keen to hear feedback and make improvements. New versions with better featyres are released almost weekly at the moment.
Easy for our team to use, implementation took a little bit of time but was valbsolutely worth it. It has reduced our admin resource by over 60%. Improved efficiencies in almost all areas of our business. Increased profitability by 15% within 4 weeks of full implementation.
Honestly can`t fault this system. Really excited to see what developments are coming in the next few months.
Cons
I don`t really have any negative feedback, excellent value for money. Take the time and implement the system properly, make sure you are on the right package and if you need the extra support, pay for it. It will pay dividends in a very short period of time.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quote process and management has been greatly improved
Reviewed on 2024/03/19
Pros
Ease of creating quotes, ability to create groups, ability to automatically communicate with customers via text message.
Cons
Not able to save pdf broachers to groups, not able to add clickable links to items (eg links to more into on the products) , Not being able to have multiple email address, people the same quote gets sent to, eg some times we need to send the quote to the client and the main contractor.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Electrical Contractor
Reviewed on 2021/09/09
Very good. Tech have helped me a few times with some minor issues and seem to be happy to take...
Very good. Tech have helped me a few times with some minor issues and seem to be happy to take onboard advice on how to better the app
Pros
Pre existing integration with stripe as this allowed a streamlined process to get paid.
Cons
Lack of other integrations such as go cardless for recurring payments such as subscriptions and long term rentals.
Response from Payaca
Hi Andrew,
Thank you for your review.
Customer feedback is invaluable to us so we always appreciate your input. We've got plenty on the way we'll be able to show you soon!
We will be adding the ability to take staged payments, plus other integrations beyond Stripe so look out for that in future updates.
We look forward to seeing you at the end of the month, it'll be good to finally meet in person!
Best regards,
Michael
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really good value for money, makes your quotes look more professional and well marketed
Reviewed on 2023/07/17
The team have been amazing, they started providing electrical certification within the software...
The team have been amazing, they started providing electrical certification within the software which was a massive game changer and time saver for us as a company. they really have gone above and beyond to create an all round solution for electrical businesses.
Pros
I like how I can make options for quotes. I means I can give customers optional extras to help upsell and means I have to do less quote amendments as people can just untick something if they don't want it rather than having to keep coming back and requesting changes.
Cons
The initial getting my head around how all the quotes work was difficult but [sensitive content hidden] and the team were always on hand to help. Its best just to get stuck in and start learning.
Alternatives Considered
ServiceM8Reasons for Choosing Payaca
The electrical certification on the previous software was not up to scratch and the previous software to that didn't even offer it.Reasons for Switching to Payaca
The level of support offered by payaca is unbeatableResponse from Payaca
Thanks Cathy, after trying a number of other options it's great to hear Payaca is working so well. Your feedback has been fantastic and we've been able to make a number of improvements to make getting started easier since you joined. Thanks again!
Matt (CEO at Payaca)
- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding CRM
Reviewed on 2023/08/25
Pros
A very important tool in todays busy environment, which takes care of automations, allowing you to track everything. I find quoting and invoicing seamlessly integrating.
Cons
as a new platform there are still some forms I would like to have as standard. However it is easy to attach documents to a file if necessary.
Reasons for Switching to Payaca
personal touch with great support. affiliation to the boiler businessPayaca FAQs
Below are some frequently asked questions for Payaca.Q. What type of pricing plans does Payaca offer?
Payaca offers the following pricing plans:
- Starting from: £299.00/month
- Pricing model: Subscription
- Free Trial: Available
We offer a 7-day free trial available for you to test the product. If you're keen to continue, we then offer a variety of packages dependent on your company size, the number of quotes you send and the features you would like to use.
Q. Who are the typical users of Payaca?
Payaca has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Payaca support?
Payaca supports the following languages:
English
Q. Does Payaca support mobile devices?
Payaca supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Payaca integrate with?
Payaca integrates with the following applications:
Spruce, Stripe, Xero, Zapier
Q. What level of support does Payaca offer?
Payaca offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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Field Service Management Software
