SendGrid

Email Delivery. Simplified.

4,3 /5 (436 reviews) Write a Review!

SendGrid Overview

What is SendGrid?

The SendGrid platform will improve your transactional email delivery and easily scale to meet your needs. Providing flexible Web and SMTP APIs, SendGrid can easily integrate with any cloud based email infrastructure. Our powerful cloud-based email infrastructure will have your transactional email up and running in minutes.

On Average, 20% of emails never reach the inbox. Because of this, email delivery is never guaranteed, even for the transactional emails which are critical to any business. To solve this problem, SendGrid provides application developers with world class email deliverability expertise, ensuring your emails reach customer inboxes. We provide quick and easy integration through an SMTP relay or the use of more robust and flexible APS's. SendGrid supports various frameworks, languages and applications, all so you can focus on your business and let us worry about the delivery of your emails.

Actionable, Real Time Analytics
Drive solid business decisions with precise analytics on your email campaigns. Easily categorize separate email campaigns and track statistics down to the email address. Track requests, delivered, bounces, repeat bounces, spam reports, repeat spam reports, invalid email requests, open tracking, unique open tracking, click tracking, unique click tracking, unsubscribe tracking and blocks. All stats are available or customizable through our Event and/or Web APIs.

Reputable Experience
SendGrid is the email delivery platform of choice for 79,000 web application companies and developers, including Uber, Airbnb, Twilio, Spotify, and Pandora. SendGrid delivers more than 45 billion emails per month, for both small and enterprise level companies.

Whether you're sending 100 emails or billions of emails per month, SendGrid's infrastructure is ready to scale and meet the demand at any moment.

SendGrid Overview

Pricing

Starting from
US$14,95/month

Pricing options

Free Trial
Free
Subscription
Value for money

Free Plan: up to 40,000 emails during free 1 month trial.

Paid plans available beginning at $14.95/mo.


SendGrid Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

SendGrid campaign analysis
SendGrid campaigns
SendGrid campaign creation
SendGrid screenshot: SendGrid campaign analysis SendGrid screenshot: SendGrid campaigns SendGrid screenshot: SendGrid campaign creation

SendGrid Reviews

SendGrid Reviews

Overall rating
4,3
/
5
Excellent
239

Very good
133

Average
28

Poor
12

Terrible
24

Value for Money
4,1
Features
4,2
Ease of Use
4,1
Customer Support
3,9
85% recommended this app
Oscar C.

The best mail service provider for marketing and transactional emails.

I have been working with Sendgrid for more than 2 years and it really has been very helpful.

It's perfect when you need to send transactional mails, for example password recovery or notifications to users from your website. or custom marketing campaigns. You can implement on your App easily with his Full Documented API or via SMTP.

The free forever plan is perfect when you're starting a website or application and still do not have enough users. You can also easily upgrade your plan in order to get more emails monthly .

Recommended with closed eyes.


Andrew B.

Great for easy bulk email sending

Sending emails without having to manually manage and handhold them through the process.


Pedro G.

The worst customer support ever

I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. as it had a limit of requests. I tried to contact their support service and it was terrible, no help at all.

Then, I added some of my IPs to the whitelist, unfortunately I had to change my home IP and I got blocked from sendgrid, after over 2 weeks trying to access it and adding IP, they haven't helped me or given me a proper reply.

Not only I could not send emails, I cant access my account, neither I can cancel.
I had ti sign up with Amazon SES, and now my life is great!

Terrible support, the worst so far, cant even cancel and get a refund =/


Jonathan B.

An affordable choice for transactional emails with one flaw

Overall, the experience was solid. Price and customer service were great. Unfortunately, the spam and email block issue was a deal breaker.


Angelica C.

This is a must-have.

They have been amazing, support is fast and helpfull. I don't remember having any downtime with them ever since I joined the service.


Oscar C.
Industry: Computer Software
Company size: 2-10 Employees

The best mail service provider for marketing and transactional emails.

Used Daily for 2+ years
Reviewed on 2019/05/20
Review Source: Capterra

I have been working with Sendgrid for more than 2 years and it really has been very helpful.

It's perfect when you need to send transactional mails, for example password recovery or notifications to users from your website. or custom marketing campaigns. You can implement on your App easily with his Full Documented API or via SMTP.

The free forever plan is perfect when you're starting a website or application and still do not have enough users. You can also easily upgrade your plan in order to get more emails monthly .

Recommended with closed eyes.

Pros

1. Have AB Testing enable.
2. Manage unsubscribe emails.
3. Easy to Integrate via API or SMTP.
4. Email Reputation indicator.
5.Full detailed report. You can see if the email it's blocked, bounced or delivered.
6. Have a Forever Free plan . (40.000 Emails in the trial period, then 100 Emails Daily forever)

Cons

Send grid interface it's a little bit confuse.

No more cons to highlight, for me it's a perfect tool.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Andrew B.
Industry: Information Technology & Services
Company size: 2-10 Employees

Great for easy bulk email sending

Used Daily for 2+ years
Reviewed on 2020/08/31
Review Source: Capterra

Sending emails without having to manually manage and handhold them through the process.

Pros

Easy to connect up and set up delivery of email, handles any bounces, spam reports, link tracking and continually trying to deliver. Allows set up of email authentication including SPF, DKIM and DMARC.

Cons

Sometimes things fail and can take a while to get to the bottom of, some of the reporting feels lack lustre and limited given the volume of emails we send. Support has at times been slow to get back to us, although they always do come back with answers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Pedro G.
Industry: E-Learning
Company size: 11-50 Employees

The worst customer support ever

Used Daily for 6-12 months
Reviewed on 2020/07/06
Review Source: SoftwareAdvice

I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. as it had a limit of requests. I tried to contact their support service and it was terrible, no help at all.

Then, I added some of my IPs to the whitelist, unfortunately I had to change my home IP and I got blocked from sendgrid, after over 2 weeks trying to access it and adding IP, they haven't helped me or given me a proper reply.

Not only I could not send emails, I cant access my account, neither I can cancel.
I had ti sign up with Amazon SES, and now my life is great!

Terrible support, the worst so far, cant even cancel and get a refund =/

Pros

Free trial
easy api integration
cheap and good user interface

Cons

terrible support
expensive
hard to talk to someone

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jonathan B.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

An affordable choice for transactional emails with one flaw

Used Daily for 1+ year
Reviewed on 2020/09/28
Review Source: Capterra

Overall, the experience was solid. Price and customer service were great. Unfortunately, the spam and email block issue was a deal breaker.

Pros

The pricing is great. Easy to use API with lots of documentations. Their user interface is straightforward. The customer service has always been pretty quick to get back to me. It's a popular service with a lot of integrations available.

Cons

I was a happy user of Sendgrid for a long time, but emails sent with the service always went to the spam folder for Microsoft email services (Outlook, Hotmail, MSN). This could never seem to get resolved, even with a dedicated IP that they offered. Then recently, Microsoft started blocking the emails. I found out this was because a spammer had used their service and got the shared IP blacklisted. They were unable to help me resolve it swiftly, so I had to leave the service, because we have a lot of people who use Microsoft email services.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Angelica C.
Industry: Internet
Company size: Self Employed

This is a must-have.

Used Daily for 2+ years
Reviewed on 2019/10/30
Review Source: Capterra

They have been amazing, support is fast and helpfull. I don't remember having any downtime with them ever since I joined the service.

Pros

Sendgrid has an awesome service for email marketing and transactional emails. It works 100% of the time, the support is amazing and it even gives you a free plan that will serve most people.

Cons

The price for email marketing (contacts) is a bit too high for me. It could be packed with way more interesting features. Also the editor sucks and it never sends the mail like it shows on the screen. But I do not use this feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,4/10
Based on 436 user ratings
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SendGrid Pricing

SendGrid Pricing

Starting from
US$14,95/month
Free Trial
Free
Subscription
Value for money

Free Plan: up to 40,000 emails during free 1 month trial.

Paid plans available beginning at $14.95/mo.

Free Plan: up to 40,000 emails during free 1 month trial.

Paid plans available beginning at $14.95/mo.

Value for Money
4,1/5
Based on 436 user ratings
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SendGrid Features

SendGrid Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,2/5
Based on 436 user ratings
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Categories

Additional information for SendGrid

Additional information for SendGrid

Key features of SendGrid

  • A/B Testing
  • API KEY Permissions
  • Alerts / Notifications
  • Campaign Reporting
  • Category Tag
  • Contact Management API
  • Content Management
  • Custom API Integration
  • Custom Categories
  • Custom Fields
  • Custom Integration
  • Customer Segmentation
  • Customizable Branding
  • DKIM Customization
  • Dedicated & Multiple IP Addresses
  • Deliver, Open, Bounce Rates, Clicks, Spam reports
  • Domain Level Load Balancing
  • Drag & Drop Editor
  • Email Analytics
  • Email Reports
  • Email Template Engine
  • Engagement Tracking
  • Feedback Loop
  • Geography, Device, and ISP Statistics
  • Google Analytics integration
  • IP Whitelabeling
  • ISP Monitoring
  • Individual Campaign Statistics
  • List and Contact Management
  • Marketing Email Services
  • Module Library
  • Open & Click Tracking
  • Parse Webhook
  • Performance Monitoring
  • Real-time Data
  • Recipient Management
  • Reputation Monitoring
  • Responsive Layouts
  • SMTP API
  • SMTP Relay
  • SMTP Service
  • SPAM Filter Testing
  • Scheduling Management
  • Step-by-Step Wizards
  • Sub-user API
  • Subscription Tracking
  • Substitution Tags
  • Suppression List Management
  • Testing Management
  • Track Email Activity at User Level
  • Two-Factor Authentication
  • Unsubscribe Tracking
  • View Statistics by Time Period

Benefits

SendGrid provides reliable email deliverability which scales with any business. Our cloud-based email solution replaces your email infrastructure so you don't have to build, scale and maintain these systems in-house.

Get customizable and flexible APIs, real-time analytics, and 24/7 phone or chat support to help you every step of the way.

SendGrid FAQs

SendGrid FAQs

Below are some frequently asked questions for SendGrid.

Q. What type of pricing plans does SendGrid offer?

SendGrid offers the following pricing plans:

Starting from: US$14,95/month

Pricing model: Free, Subscription

Free Trial: Available

Free Plan: up to 40,000 emails during free 1 month trial. Paid plans available beginning at $14.95/mo.

Q. What are the main features of SendGrid?

SendGrid offers the following features:

  • A/B Testing
  • API KEY Permissions
  • Alerts / Notifications
  • Campaign Reporting
  • Category Tag
  • Contact Management API
  • Content Management
  • Custom API Integration
  • Custom Categories
  • Custom Fields
  • Custom Integration
  • Customer Segmentation
  • Customizable Branding
  • DKIM Customization
  • Dedicated & Multiple IP Addresses
  • Deliver, Open, Bounce Rates, Clicks, Spam reports
  • Domain Level Load Balancing
  • Drag & Drop Editor
  • Email Analytics
  • Email Reports
  • Email Template Engine
  • Engagement Tracking
  • Feedback Loop
  • Geography, Device, and ISP Statistics
  • Google Analytics integration
  • IP Whitelabeling
  • ISP Monitoring
  • Individual Campaign Statistics
  • List and Contact Management
  • Marketing Email Services
  • Module Library
  • Open & Click Tracking
  • Parse Webhook
  • Performance Monitoring
  • Real-time Data
  • Recipient Management
  • Reputation Monitoring
  • Responsive Layouts
  • SMTP API
  • SMTP Relay
  • SMTP Service
  • SPAM Filter Testing
  • Scheduling Management
  • Step-by-Step Wizards
  • Sub-user API
  • Subscription Tracking
  • Substitution Tags
  • Suppression List Management
  • Testing Management
  • Track Email Activity at User Level
  • Two-Factor Authentication
  • Unsubscribe Tracking
  • View Statistics by Time Period

Q. Who are the typical users of SendGrid?

SendGrid has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does SendGrid support?

SendGrid supports the following languages:

English

Q. What type of pricing plans does SendGrid offer?

SendGrid has the following pricing plans:

Free, Subscription

Q. Does SendGrid support mobile devices?

We do not have any information about what devices SendGrid supports

Q. What other apps does SendGrid integrate with?

SendGrid integrates with the following applications:

Ambassador, Bitium, ChargeOver, Custora, Leftronic, LoginRadius, Net-Results, Oempro, SeamlessGov, Zapier

Q. What level of support does SendGrid offer?

SendGrid offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials