net2phone

Very high sound quality nothing compares at the price.

The new system ensures that calls reach the right person or department efficiently. VoIP tech significantly reduced long-distance and international call costs.

As an MSP who supports over 40 businesses, we often try to use the same service providers amongst our clients. It allows us to streamline our processes, utilize effective and proven solutions, and set expectations for services and service levels with our clients.

Growing companies have growing pains as they pivot to support and maintain their clientele during growth periods. Unfortunately, I think N2P has exceeded their excusable mistakes.

In the last year alone, we have experienced 5 Major Outages, 2 of which were multi-day outages, the others were near full day outages. In these situations, you need to be signed up for the service outage notifications. We've yet to see any of their outages return to normal operating without having to call in for some form of assistance, albeit as simple as Side Car not loading now, or phone has echo/static sounds on call, can't hear one side or other, phone rings can't pickup, can't transfer. Each of these issues have occured after their systems have recovered.

However, their support staff feel they need to deflect the issue back onto you system/network. We find ourselves having to prove to their support team that our network is setup per their recommendations, even though we did all that during rollout and setup. I would highly recommend, they make a change during Roll Out to include setting up the network and firewall settings as they want, and verifying at that time it's setup as requested. This would save alot of us from having to do this with each instance of requested support.

With that said, we have now been dealing with an issue for 5 weeks with no updates, no responses when asking for weekly updates. We have been told it's been submitted to Dev Team, with still no updates or access to the Dev team.

This company seems to make changes on the fly, without testing in advance. When restoring services, seems to be the same way, they make changes til they fix the original issue, but generally create other issues in the process.

I would not recommend them for your business. I am actively looking to move all my clients off their platform and to a Proven Industry Leader. Avoid Net2Phone at all Costs!!!

Simple, effective Business Cloud hosted IP PBX system with all the features a small/ medium business needs has proven second to none with all sizes of my clients.

We've thought about leaving it multiple times because of the cons listed above. However, it is one of the most budget friendly options which is important to a small business like ours.