About Udio
Built for class and session-based businesses, Udio offers a range of management tools including booking and scheduling, integrated payments, powerful reporting and more, saving you hours in weekly admin. The 24/7 customer portal saves you and your staff even more time by giving your customers full control over their membership, allowing them to make, move & cancel bookings, set up a direct debit and track their child's progress.
Udio works around the clock, tackling those time-consuming tasks that keep your business ticking. Always available and oh-so reliable, Udio shares the workload, giving you more time to focus on offering an exceptional customer experience.
Pricing starting from:
A$19.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Udio
Cut admin costs by automating your booking and payment processes, giving you more time to spend with your customers and grow your business.
Empower your customers to manage every aspect of their account with the online portal where they can make, change and cancel bookings, set up recurring payments and track progress.
Process payments with Udio's payment gateway and accept immediate payments from your customers.
Make data-driven decisions with business insight reports including class tracking, student satisfaction and staff efficiency.
Access the timetable from your mobile/tablet before, during or after a lesson to check students in, replace teachers, add achievements & notes and view course information.
Nurture customer relationships using Udio's inbuilt email platform where you can set up automated emails, send bulk emails and manually send emails to a specific group.
Manage your small business or enterprise from any location with full visibility of ongoing activity via your customisable dashboard.
Create seamless entry solutions and reduce customer wait time with a fast and convenient self-check-in terminal.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
A$19.00/month
- Free Version
- Free Trial
- Subscription
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Features
Total features of Udio: 112
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Reviews
Already have Udio?
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best school/institute management system!
Reviewed on 2022/05/12
The parent portal was a big help to us since it solved a lot of difficulties. In addition, the Udio...
The parent portal was a big help to us since it solved a lot of difficulties. In addition, the Udio crew is always accessible to address my queries. I've been quite pleased with the software since the beginning.
Pros
We found Udio to be simple to use and learn; our institute's personnel rapidly learned how to use the program. The email tool is fantastic, allowing you to send all of your clients in a single email.
Cons
We encountered some troubles with the email system, and emails did not always arrive at their intended destination. There is also no SMS capability for fast texting clients. Everything else is flawless and perfect.
Response from UdioSystems
Hi Surya, thank you for taking the time to leave this glowing review! Great to hear that Udio is helping your institute thrive. We appreciate your comments and will very soon be rolling out updates to the email platform and the ability to send SMS' directly from Udio. Watch this space! -Hayley
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
UDIO is great!
Reviewed on 2024/11/04
Udio has been so helpful. It has hugely cut down on my admin time and immediately made my business...
Udio has been so helpful. It has hugely cut down on my admin time and immediately made my business more profitable as bookings are so much easier. It's been a bit of a learning curve but the customer support has been excellent. Every question has an answer. There has obviously been a lot of thought put into every aspect of the software. I'm 5 months in now and loving it. So glad I made the switch.
Pros
I love the streamlined booking system on my website and the very responsive and knowledgable customer support.
Cons
I do wish I had a more seamless way for customers to join my waiting list when I don't yet have a class for their particular age group. Honestly though, with how good the customer support is and how intuitive the software is, there probably is a solution and I just haven't realised it yet!
Alternatives Considered
Wix, Jackrabbit Swim, monday CRM, Salesforce Sales Cloud, HubSpot CRM and Google SheetsReasons for Choosing Udio
My business outgrew Google Sheets and my slapdash attempt at managing a waitlist. Also, Udiopay has much better fees.Reasons for Switching to Udio
My wife found Udio and convinced me to try it. We loved that is had many of the features we were looking for and had excellent reviews.- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Initial review of Undio
Reviewed on 2025/01/21
I love it. It is going to significantly streamline our booking processes and provide a much better...
I love it. It is going to significantly streamline our booking processes and provide a much better user experience. - for customers and staff.
Pros
It makes a completed process manageable. The onboarding is superb with all the assistance needed to tailor this product to our specific needs.
Cons
Initially it is a challenge working out the most effective ways of using the system because there are multiple options in order to cover multiple scenarios. Undio is, of course, aware and open about this and more than compensate with real in-person support

- Industry: Recreational Facilities & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Works well for us
Reviewed on 2021/12/20
Sue is always available to answer any questions I have she has helped me understand and use all the...
Sue is always available to answer any questions I have she has helped me understand and use all the features available.
Pros
we find Udio easy to teach our staff, we use the direct debit facility for our customers which is easy. I use the bulk email and the reports are great.
Cons
not much. sometimes our staff enter a new swimmer that is already in the system so maybe it could flag if you start to enter someone already entered?
Response from UdioSystems
Hi Elice, thank you for taking the time to share your feedback, we really appreciate it! Happy to hear that you find Udio easy when it comes to training staff and that it streamlines the payment process for you and your customers. We'll definitely pass your feedback over to our development team. -Hayley
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love [sensitive content hidden]& Udio!!
Reviewed on 2024/10/22
LOVE IT! We went from having dissatisfied customers and staff with our old system to overnight team...
LOVE IT! We went from having dissatisfied customers and staff with our old system to overnight team members and customers commenting on how user friendly the new system (Udio) was. Changing systems is never without hiccups, but Udio and the team made this transition so easy. Nothing is ever too much for them and they make us feel like VIP's at every interaction.
Pros
[sensitive content hidden]!
The customer service at Udio is amazing, from the onboarding process to the ongoing support. We love her step by step videos and quick response time.
The system is easy to use. It makes sense & you can quickly navigate your way around it.
The reporting is fabulous and can really quickly identify issues with numbers & figures.
Cons
We can't wait to see the APP for parents
An easier way for the team to mark achievements.
Schedule View - love easier way to see lane view for an afternoon/weekend shift
Alternatives Considered
iClassProReasons for Choosing Udio
Udio offered a quicker system with better fee collection & reporting featuresReasons for Switching to Udio
Customer service - Sue and Stuart were lovely and it felt like the right fit. We haven't looked back.Udio FAQs
Below are some frequently asked questions for Udio.Q. What type of pricing plans does Udio offer?
Udio offers the following pricing plans:
- Starting from: A$19.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Udio's base module includes account management, customer analytics, lesson scheduling, failed payment notifications, direct payments and student data (including health and allergy information). Additional modules include an inbuilt POS system, self check-in and the popular customer portal, which empowers your customers to manage their account online, 24/7. With the portal, they can make, change and cancel bookings, set up automated payments and track their child's progress. There is no one-size-fits-all when it comes to your business, which is why we offer pricing based on your specific needs. Please reach out for a custom quote.
Q. Who are the typical users of Udio?
Udio has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Udio support?
Udio supports the following languages:
English
Q. Does Udio support mobile devices?
Udio supports the following devices:
Q. What other apps does Udio integrate with?
Udio integrates with the following applications:
Zapier
Q. What level of support does Udio offer?
Udio offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Related categories
See all software categories found for Udio.