Froged

THE one tool for onboarding, engagement & customer support

About Froged

FROGED is a one-stop shopping Product Success Platform built by a SaaS company for SaaS companies.

Connect your customer lifecycle in one place from Onboarding and Retention to Proactive Customer Support. By connecting the dots within the customer journey brands can personalize the customer experience at every touch point increasing overall MRR and retention.

Try FROGED for FREE today!


Key benefits of Froged

FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points.

Our focus is on the entire customer journey from Onboarding and retention to proactive customer support.

We provide complete customization with our scalable and adaptable technology from -
* Behavioral segmentation
* Product Flows
* Knowledge Base
* Email campaigns
* In-app widget
* +2k integrations and API
* Dedicated CS Manager and Dev team


Images

Froged Software - Inbox
Froged Software - Knowledgebase
Froged Software - Behavioral email
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Froged Software - Inbox
Froged Software - Knowledgebase
Froged Software - Behavioral email

Not sure about Froged? Compare with a popular alternative

Froged

4,5 (56)
VS.
Highly reviewed

Starting Price

€79,00
month
US$15,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

99
116

Integrations

8
85

Ease of Use

4,5 (56)
4,5 (3 257)

Value for Money

4,6 (56)
4,4 (3 257)

Customer Service

4,7 (56)
4,5 (3 257)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,5 /5
(56)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,5/5
Customer Support
4,7/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 56
Roberto
Roberto
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for tracking and understanding users, leads and website visitors

Reviewed on 2020/03/15

I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this...

I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.

Pros

First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.

Cons

Native mobile app is not yet where it needs to be, but they are working on a new version.

Ismael
Overall rating
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Like Intercom, but better

Reviewed on 2021/03/15

Pros

Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

Cons

It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

Alternatives Considered

Drift

Reasons for Choosing Froged

We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.

Switched From

Intercom

Reasons for Switching to Froged

We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.
Josías
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Functionalities Better For Deep Integrations

Reviewed on 2021/03/15

The experience so far is great. They are constantly improving the tools and have great support.

The experience so far is great. They are constantly improving the tools and have great support.

Pros

I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind.

The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.

Cons

In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way.

My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance.

There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.

Alternatives Considered

tawk.to and Intercom

Reasons for Choosing Froged

We still use tawk.to for our public-facing website because it is easier to understand what's going on in real-time in order to see what people are reading about and then interact with them proactively. But use Froged for the user-facing pages because it is better for support and user engagement.

Switched From

tawk.to

Reasons for Switching to Froged

The team is accessible. You can tell they are improving the tool. I have the option to create auto-messages based on user behavior and triggers.
Max
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Froged is a great tool for user conversion and upsells

Reviewed on 2020/05/15

Great support. Company in Europe! Dedicated team and most important AWESOME and easy-to-use product.

Great support. Company in Europe! Dedicated team and most important AWESOME and easy-to-use product.

Pros

The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user.

Cons

There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point.

Alternatives Considered

HelpDesk, Intercom and Zendesk Suite

Reasons for Choosing Froged

The livechat! Then the easy segmentation and continues profile building. A simple bot like the one from Continually wasn't converting and people felt that automation was at work.

Switched From

Continually

Reasons for Switching to Froged

Feature for the price! This product is so great at this price point and offers higher value for my goals.
Roger
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Software to support my clients thats I can’t do without

Reviewed on 2021/03/09

Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.

Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.

Pros

Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted.

The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance.

Knowledge base has got to be my favourite function though. So slick and easy to set up.

Cons

I’d appreciate support of other video channels in the future fir the knowledge base.

I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.

Alternatives Considered

Freshdesk

Reasons for Switching to Froged

The modern fresh clean design and multi-function capabilities of it.
Showing 5 reviews of 56 Read all reviews

Froged FAQs

Below are some frequently asked questions for Froged.

Froged offers the following pricing plans:

  • Starting from: €79,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Froged has the following typical customers:

11–50, 51–200, 201–500, 501–1 000

Froged supports the following languages:

Basque, English, European Portuguese, Spanish

Froged supports the following devices:

Android (Mobile)

Froged integrates with the following applications:

Facebook Ticketing system, Google Chrome, Google Hangouts, Google Meet, Slack, Twilio, WhatsApp, Zapier

Froged offers the following support options:

Email/Help Desk, Knowledge Base, Chat

Related categories

See all software categories found for Froged.