Froged
About Froged
FROGED is a one-stop shopping Product Success Platform built by a SaaS company for SaaS companies.
Connect your customer lifecycle in one place from Onboarding and Retention to Proactive Customer Support. By connecting the dots within the customer journey brands can personalize the customer experience at every touch point increasing overall MRR and retention.
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Key benefits of Froged
FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points.
Our focus is on the entire customer journey from Onboarding and retention to proactive customer support.
We provide complete customization with our scalable and adaptable technology from -
* Behavioral segmentation
* Product Flows
* Knowledge Base
* Email campaigns
* In-app widget
* +2k integrations and API
* Dedicated CS Manager and Dev team
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- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for tracking and understanding users, leads and website visitors
Reviewed on 2020/03/15
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this...
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.
Pros
First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.
Cons
Native mobile app is not yet where it needs to be, but they are working on a new version.
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Like Intercom, but better
Reviewed on 2021/03/15
Pros
Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.
Cons
It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.
Alternatives Considered
DriftReasons for Choosing Froged
We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.Switched From
IntercomReasons for Switching to Froged
We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Cons at best.
Reviewed on 2023/06/15
horrible, overall.
horrible, overall.
Pros
I used to like froged a LOT before they pulled their most recent con move i have ever seen a company do, so now, It is my job to shed light on this company and their con practices.
Cons
I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Software to support my clients thats I can’t do without
Reviewed on 2021/03/09
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Pros
Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted.
The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance.
Knowledge base has got to be my favourite function though. So slick and easy to set up.
Cons
I’d appreciate support of other video channels in the future fir the knowledge base.
I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.
Alternatives Considered
FreshdeskReasons for Switching to Froged
The modern fresh clean design and multi-function capabilities of it.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very Effective Tool to Understand Your Traffic & Leads
Reviewed on 2020/03/19
So far I loved the great customer support. The tool is very well-build, seems very complete and the...
So far I loved the great customer support. The tool is very well-build, seems very complete and the developers listen to all the feedback and feature requests.
Pros
I like how this tool easily integrates with my wordpress site's data. I can easily pass data from other tool and thus track a user coming from other channels.
Cons
They don't allow removing their branding from the live chat and emails.
Reasons for Switching to Froged
First of all, I got a great lifetime deal for this tool and then I tested it for couple of days on my site and found it very easy and effective for my marketing campaigns.Froged FAQs
Below are some frequently asked questions for Froged.Q. What type of pricing plans does Froged offer?
Froged offers the following pricing plans:
- Starting from: €79.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Q. Who are the typical users of Froged?
Froged has the following typical customers:
11–50, 51–200, 201–500, 501–1,000
Q. What languages does Froged support?
Froged supports the following languages:
Basque, English, European Portuguese, Spanish
Q. Does Froged support mobile devices?
Froged supports the following devices:
Android (Mobile)
Q. What other apps does Froged integrate with?
Froged integrates with the following applications:
Google Chrome, Google Meet, Slack, Twilio, WhatsApp, Zapier
Q. What level of support does Froged offer?
Froged offers the following support options:
Email/Help Desk, Knowledge Base, Chat
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